State: California City: Oceanside Product: Pep Boys Car Repair Clear all filters (1 of 70 reviews match)
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Pep Boys - Service and repair

had my vw bug towed to PepBoys Oceanside (Plaza) for a broken heater hose connector after they replaced it said the car was over heating, strange because I had a new radiator with hoses installed 30 days ago, they came back and admitted three times that they miss diagnosed the problem and would take care of it no charge this was said by two managers and one store manager. 6 weeks later I pick up my car some how the battery was completely dead so bought a new one, *** in my car and the speedometer does not work, took it back, they said they will look into it and fix it well over two months later manager calls said it is the cluster i need to pay 1,500.00 to fix it..Strange there was never a problem with it. When I make a mistake or mess up I admit it and fix it on my dime that is the right thing to do.. So I take in my car in for a cracked connector and paid for that and get back a car I cant drive because I cant tell how fast im going unless i paid them 1,500.00 I demand to be compensated for there inability to fix my car correctly the first time!!! Henry, Oceanside CA
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Author
Location
Oceanside, California
Service
Pep Boys Car Repair
Reason of review
Poor customer service
Review #935143 is a subjective opinion of poster.