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Pep Boys - Their mechanic does not know anything!
Pep Boys - Their mechanic does not know anything!
Took my 1999 Lexus on 5-30-2018 to local PEP BOYS at 6325 Fallbrook Ave., Woodland Hills, Ca. for having the Engine light on as well as RPM fluctuating. They stated that ignition coils as well as spark plugs needed to be replaced. They worked on engine problem and...
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Author
Location
Los Angeles, California
Reason of review
Bad quality
Loss
$650
Preferred solution
Full refund
Review #1349112 is a subjective opinion of poster.
0 comments
3.5
Details
5/14/16 I WENT INTO PEP BOYS IN RESEDA, CA .I WAS CHARGED $19.99 FOR A VEHICLE INSPECTION THAT RESULTED IN AN ESTIMATE OF $1407.00 FOR SHOCKS, STRUTS AND REPLACEMENT OF BOTH POWER STEERING HOSES OF WHICH THE MECHANIC SAID WERE LEAKING THAT CAUSED THE CATLIKE NOISE...
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Author
Location
Los Angeles, California
Cons
  • Service manager conduct
  • Will not go there again
Reason of review
SERVICE MANAGER CONDUCT
Preferred solution
TRANSFER AND RETRAIN THE SERVICE MANAGER MR. SALVADOR RODRIGUEZ ON PROFESSIONAL ETIQUETTE.
Review #852173 is a subjective opinion of poster.
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Pep Boys Oil Change Review from Los Angeles, California

My boyfriend and I took our 2011 Challenger to pep boys in Casa Grande after leaving the local Walmart where we waited for over two hours to finally be told they didn't have the oil filter needed. On the way home we saw the pep boys and stopped. They could not perform the tire repair we requested but they could perform the oil change. After complete the mechanic asked if the check engine light and the oil light was on. They blamed the issue on Walmart but these lights were not on before or after leaving Walmart. They came on because of something pep boys had done. Haven't been to the dealership yet to have my vehicle checked out to find the issue but I will update as soon as I do. I know this isn't a big problem as of yet but the oil light will go off only if you can keep the RPM's above 2. If not a bell keeps going off. Didn't hear that after we left Walmart!
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Author
Location
Los Angeles, California
Reason of review
Bad quality
Review #719844 is a subjective opinion of poster.
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Pep Boys Car Service Review

1.0
Details
Pepboys in dallas tx northwest hwy and abrams, the service is horrible, you take your car in for one problem and want to charge you for another problem. The service manager is horrible and rude. His name is Jeremy.. They dont care about the customers, all they are is rip off sales people...Stay clear of this location!?? Corporate do not call you back!!!
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Author
Location
Los Angeles, California
Reason of review
Problems with payment
Review #673969 is a subjective opinion of poster.
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Tire Review

I had my tires rotated Ok. They give me back my car. The next day I noticed that a cover is missing off one tire. They said they would look for one no luck. Now it's a song an dance now now nothing.
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Author
Location
Los Angeles, California
Review #528790 is a subjective opinion of poster.
0 comments

Pep Boys in Los Angeles, California - Extremely Disappointed!! Lost a lot of money!

I took my car to be serviced at the Pep Boys located at 6511 Foothill Blvd Tujunga, CA 91042 earlier this week to change the spark plugs and get the coolant flushed, which was recommended. I did not have any problems with my car prior to bringing it in. Today as I was driving to work, I saw steam coming out of my hood and I immediately looked at the dashboard and saw that the temperature gauge was already in the H area, red. I exited the freeway right away and parked and opened the hood and there was coolant everywhere. I called Pep Boys and spoke with Gus (the original person who helped me, and store manager) who told me to bring the car in and suggested I call AAA. I called the roadside assistance that I had but I was only covered for $75 so I would have to pay the rest. When the car arrived at the shop, Gus was there and told me that they would inspect the car and if it turned out to be Pep Boys fault, they would take care of everything. He ended telling me that the hose was cracked and would need to be replaced and that that wasn't the fault of Pep Boys. How could that not have been their fault if my car's cooling system was fine before all of this? Plus they told me they supposedly inspected my car, so wouldn't they have found that hose in the beginning and we would have prevented this? I got my car taken there to prevent this from happening in the beginning. He offered to fix the upper hose for free but told me that I would need to fix for the lower hose out of pocket, which I couldn't do since I lost $300 of wages from missing work that day and had to pay a tow truck an extra $70. Comes to find out that Pep Boys has their own towing company which would have only cost me $30. This was never even mentioned to me by Gus and that was another thing that upset me as well. When me and my husband were speaking with Gus, he mentioned how it was important to change the hoses when servicing a car for 100k miles..Well then why didn't he tell us when we did go there to service our car with the 100K package service? If we had known the hose should have been changed when they flushed the cooling system, then we would have changed it.
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Author
Location
Los Angeles, California
Loss
$300
Review #496836 is a subjective opinion of poster.
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Pep Boys in Los Angeles, California - Unprofessional, would never trust this company again.

I had my service "A" done at Pep boys on Friday, May23rd. On May 26th my car suddenly started showing that engine needs to be checked, it wasn't showing that before I brought it to Pep boys, the message showed up on my display 3 days after the service. Thus, I telephoned them to see if they could help me and explain why suddenly I needed my engine checked. A person on the phone told me to bring my car next morning, which I did, but apparently I had to wait 3-4 hours, so I made an appointment for another available day as I couldn't wait that long on that day. My Appointment was for Friday 30 at 10 am. I came exactly 10 am, left my car and went off. For 6 hours I wasn't receiving any phone calls, so I came back to the car shop at 4 pm and how surprised I was to find out that my car wasn't even looked at. How come you make an appointment and then 6 hours after your car stays at the same spot you left it, untouched? Moreover, I'm still puzzled why suddenly my car needs an engine check when it hadn't needed it before I brought it to the Pep boys? I'm very disappointed at their service, won't trust these people ever again and will make sure to let all my friends know what a poor experienced I had with this company, so nobody makes the same mistake that I made.
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Author
Location
Los Angeles, California
Loss
$200
Review #492083 is a subjective opinion of poster.
1 comment
On Thursday I spoke with Lou, a wonderful person and good employee about my car and had it towed to the shop. Friday I spoke to him again and increased what needed to be done. He told me he would be off on Saturday but to call and they'd get the manifold gasket done,...
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Anonymous
#704327

Its been awhile since I complained got the car fixed elsewhere NVER heard from Pep Boys Fontana. They still have the lazy broad retail manager - who knows nothing about cars,...

Author
Location
Los Angeles, California
Loss
$600
Review #431581 is a subjective opinion of poster.
0 comments
All I am going to say is I filed a complaint about the manager at Pep Boys in Temecula. My complaint was sent to the manager for resolution. He promptly closed the complaint since it was about him. I have never been to Pep Boys before, but I am assure you I will never...
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Author
Location
Los Angeles, California
Review #350394 is a subjective opinion of poster.
0 comments

Pep Boys in Los Angeles, California - PepBoys

Why does it take 8 to 10 weeks to get a rebate check? Oh wait it is not a check it is a pre paid visa card wtf? cant I just get a check? so now we support VISA? What ever happened to good old cash? fyi my truck needed new tires and I went to Just Tires and they gave me my rebate off the price of the tires and a better price. I will never buy tires there again. I do have my car serviced there and they seem to do good work ( the Montclair Ca store) The service
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Author
Location
Los Angeles, California
Loss
$106
Review #350120 is a subjective opinion of poster.