State: California City: Chula Vista Clear all filters (6 of 1580 reviews match)
filters
State:
City:
Product:
Show
0 comments

Pep Boys in Chula Vista, California - Oil change

2.3
Details
I took my 2005 Nissan Sentra to Pep Boys in Chula Vista Ca, to change the oil they put 5 quarts of oil in my car instead of 3.5 I drove out of there and 2 miles down the road I started smelling burning so I pulled over to check the dipstick and they overfilled it that is so bad for any vehicle you can easily blow a oil gasket .
View full review
Author
Location
Chula Vista, California
Reason of review
Bad quality
Review #1228979 is a subjective opinion of poster.
0 comments

Pep Boys in Chula Vista, California - Deceptive Service Desk Manager

2.7
Details
PEPBOYS BROADWAY AVE CHULA VISTA CA. 11/29/2016. For front end suspension repair 2008 VW Beetle Conv. 2.5L. The estimate went from 19.99 at 0939 am to $911 with nothing written to nearly $1900 at 630pm. WRONG AND NOT FAIR Checked vehicle in for noise front Driver side when in speed dips, bumps. Desk manager Mark handled arrival. Courteous at first. Told 19.99 to inspect the car and latervwe work that out if work is done. 1st problem is naturally if work is done, the inspection fee would be dropped. Wrong ! Tech did the Inspection. Said the lower tie rods were loose and needed replacement, along with balljoint {small}. It was also recommened to change the strut unitls and strut mounts. On the screen was the estimate. And as use to be the norm, as if all the work was to be done. I clearly asked how much for the repairs and stated by the desk manager he said $911. I mentioned on the screen was an alignment. But I was already covered 5 year plan. He said he would remove it. Then said it will be just under 900. I said ok. Asked if I needed to sign the estimate. He said no. STRANGE Pepboys always had a clearly written estimate. TECHNICIAN SHOWED loose lower control bar. Struts looked ok, no leaks or heavy worn. But ok change. I left cameback at 1pm. Problem. The monro spectrum struts did not fit. The lower end strut was way too large- but they had another but it would not be in until 5 or 6 pm. The manager did not want to call vw or around but did with my insistence. He found another strut unit and sent someone to get them. The parts arrived and service continued. The rep left and turned over to a desk service rep. The car was put on the alignment rack and when done. I went to checkout expecting a bill for 800 plus. Oh no, after being asked what i was quoted and said a little over 800. He said we had a problem. He quoted nearly $1900. No way! He went to another computer and worked some numbers. Took off the 19.99 and some overpriced lefetime warranties, took off the alignment but alignment labor for similar amount. Did not honor 50% off strut installment as advertized. Said he drpped it by 20% {actually dropped warranty overages for struts and control arms}. … it was reduced to 1300 plus. Refused to discuss further refused to have store manager cone and review saying we already talked to a manager on the phone. Refused military discount as always provided. Horrible way to treat customers.
View full review
Author
Location
Chula Vista, California
Pros
  • 4 service desk reps but onlu 3 mechanics
  • Mechanics demonstrating problems
Cons
  • Manager mark accusations on phone attempt to twist things around
  • Service lack of folowing pepboys standards
  • Failure to be clear to customer
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
Review #964476 is a subjective opinion of poster.
0 comments

Repair Service Review

Rancho del rey pepclowns in chula vista ca. Are very incompetent especially the manager gave me a quote this morning, this afternoon it was 30$ more and gave a very sorry and lame excuse. I was giving them a 2nd chance since before they never complete work on time as promised. I was trying to give them business since they're local NEVER again!!!!!!!?
View full review
Author
Location
Chula Vista, California
Review #558226 is a subjective opinion of poster.
2 comments
I took my truck for tire rotation to Pepboys (lifetime free rotation). Pepboys won't rotate it because the 2 front tires are worn out and need to be replaced. The tires have only about 20000 miles on it.Definity tires are guaranteed 75000 miles. Pepboys was only...
View full review
Anonymous
#444222

ffff

Author
Location
Chula Vista, California
Review #294499 is a subjective opinion of poster.
1 comment

Pep Boys in Chula Vista, California - LOL

Truth, please!!! You do not know what the truth is. You are just another minium wage employee at this Pep Boys location that get his car fixed at an employee discounted rate. You are funny. You would not know what a *** car is because just like Art Gonzalez, you are not knowledgeable about the services or products that Pep Boys has to offer. Just continue to make your 8.75 an hour and shut up (LOL). What kind of a car can you possibly afford making Pep Boy wages. Spend more time learning about Pep Boys products and customer service skills and maybe you'll keep your low wage job and stop losing good paying customers for a business that helps you feed your fifteen kids (LOL).
View full review
Author
Location
Chula Vista, California
Review #228062 is a subjective opinion of poster.
14 comments
Art Gonzalez is rude and disrespectful. He is the associate in the auto service department at the Pep Boys store located at Rancho Del Rey 1000 Tierra Del Rey Chula Vista, CA 91910. He is very ignorant and unnowledgeable about the products and services that Pep Boys...
View full review
Anonymous
#1022414

Did you really laugh out loud? ***.

Author
Location
Chula Vista, California
Loss
$600
Review #222005 is a subjective opinion of poster.