Miami Beach, Florida
5K views 33 comments

Just like some of the other people on here, I too fell for the buy 3 tires get one free Pep Boys scam.I opted for the more expensive tires because ultimately they would cost the same as the lower-end tires, after the rebate.

I submitted for the rebate and I received a card a few weeks later stating "Installation Package must include Road Hazard Warranty". Nobody at the store disclosed this to me. I called the number on the post card. Spoke to both a rep and the supervisor.

Both were useless and told me to take it up with the store.

I'm thinking I'll file a complaint with the Better Business Bureau and the Attorney General.This is deceptive advertising and it deserves a class action suit.

Review about: Tires.

Review #202679 is a subjective opinion of a user.

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Reason of Review / Monetary Loss Not specified / $100
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Anonymous
#1063621
The exact same thing happened to me. Once I looked at the receipt I saw I was charged $28 per tire for their "road side warranty". I took this up with the manager indicating I didn't ask for this and he replied it was required to redeem the 4th free tire.
Anonymous
#1035244
Nothing is for free
Anonymous
Stockbridge, Georgia, United States #928715
Me too 174.00 and I kept one tire and they still charged me the disposal fee.they called today for a customer survey and when I told him I was very displeased and why they hung up
Beto
#833054
That's sucks. Too bad for them.
Raeder
Detroit, Michigan, United States #760769
Yeah yeah yeah. Read the form. I know you think someone else should do that for you. Maybe you should hire a lawyer to read for you. All tire rebates at pep boys are very specific.
jd
Hampton, Virginia, United States #759264
Brought tires from Pep Boys and after reading the comments I feel lucky. I received the pep boy rebate along with the falkin tire rebate for a total of $189.00. I was thinking about going back to Pep Boys for tires for my infiniti, but reading the comments i'm beginning to have second thoughts.
tim
#747725
thanks for the caution notes. going elsewhere now.
Marion
#509467
Got good tyres and got rebate. Trouble is, it is a PepBoys Visa card and only good for 3 months. Can I buy another tyre and take it back for cash? I would bet NOT! We will think of something, regardless. But we will not trust them again. Matter of fact, just who can we trust these days???
Steve Roberts
#498564
This buy 3 get one FREE is a scam. I did everything they told me to do at the store and my rebate was declined because I did not buy the $70.00 road hazard warranty, which the store rep told me I did not have to do. I will never darken their doors again. They are just bait and switch people, a real rip off.
Watchdog
#459220
Most of the gripes and groans I read are justified to a degree. PepBoys, like any auto repair/retail sales org is in business to make money. Since the company has grown so large, like any other business of it's kind, it's going to experience the pros and cons of professional employee service. Very few businesses that have grown to become nationwide from coast to coast offer flawless service. As Americans we too have developed expectations that all businesses should offer perfect service in every way. Businesses like McDonalds, and those of it's kind are unique and must maintain exceptional standards due to govt regulations in selling food products to the public, or they will be shut down. Some states grade restaurants with an A or B in the window. Non-food sales related businesses DO NOT have to hold to similar standards. This is why we the consumer must be so cautious and adamant about requesting information regarding sales promotions. It's unfortunate when some companies restrict facilities for employee use; however, keep in mind once employees have full run of a facility, there's usually one guy out there who screws it up for the rest of the team, nationwide. Not all people feel they need adhere to a standard discipline. This is an issue worldwide in any business. About this claim in being "Ripped-Off," there should have been an explanation of rebate requirements stipulated somewhere on the form. I am now looking at the same deal at a Pepboys near me. The form shows the... Show more

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