Pep Boys - Buy 3 tires get one free Rip OFF

903 of 1292 Pep Boys reviews

Just like some of the other people on here, I too fell for the buy 3 tires get one free Pep Boys scam.I opted for the more expensive tires because ultimately they would cost the same as the lower-end tires, after the rebate.

I submitted for the rebate and I received a card a few weeks later stating "Installation Package must include Road Hazard Warranty". Nobody at the store disclosed this to me. I called the number on the post card. Spoke to both a rep and the supervisor.

Both were useless and told me to take it up with the store.

I'm thinking I'll file a complaint with the Better Business Bureau and the Attorney General.This is deceptive advertising and it deserves a class action suit.

This review is a subjective opinion of a user.
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Service Centers and Repairs
review #202679
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903 of 1292 Pep Boys reviews

Nov 13, 2015 #1063621

The exact same thing happened to me. Once I looked at the receipt I saw I was charged $28 per tire for their "road side warranty". I took this up with the manager indicating I didn't ask for this and he replied it was required to redeem the 4th free tire.

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Sep 17, 2015 #1035244

Nothing is for free

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Jan 09, 2015 #928715 Stockbridge, Georgia, United States

Me too 174.00 and I kept one tire and they still charged me the disposal fee.they called today for a customer survey and when I told him I was very displeased and why they hung up

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Jun 27, 2014 #833054

That's sucks. Too bad for them.

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Dec 18, 2013 #760769 Detroit, Michigan, United States

Yeah yeah yeah. Read the form. I know you think someone else should do that for you. Maybe you should hire a lawyer to read for you. All tire rebates at pep boys are very specific.

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Dec 16, 2013 #759264 Hampton, Virginia, United States

Brought tires from Pep Boys and after reading the comments I feel lucky. I received the pep boy rebate along with the falkin tire rebate for a total of $189.00. I was thinking about going back to Pep Boys for tires for my infiniti, but reading the comments i'm beginning to have second thoughts.

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Nov 25, 2013 #747725

thanks for the caution notes. going elsewhere now.

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Jul 09, 2012 #509467

Got good tyres and got rebate. Trouble is, it is a PepBoys Visa card and only good for 3 months. Can I buy another tyre and take it back for cash? I would bet NOT! We will think of something, regardless. But we will not trust them again. Matter of fact, just who can we trust these days???

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Steve Roberts

Jun 19, 2012 #498564

This buy 3 get one FREE is a scam. I did everything they told me to do at the store and my rebate was declined because I did not buy the $70.00 road hazard warranty, which the store rep told me I did not have to do. I will never darken their doors again. They are just bait and switch people, a real rip off.

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Apr 01, 2012 #459220

Most of the gripes and groans I read are justified to a degree. PepBoys, like any auto repair/retail sales org is in business to make money. Since the company has grown so large, like any other business of it's kind, it's going to experience the pros and cons of professional employee service. Very few businesses that have grown to become nationwide from coast to coast offer flawless service. As Americans we too have developed expectations that all businesses should offer perfect service in every way. Businesses like McDonalds, and those of it's kind are unique and must maintain exceptional standards due to govt regulations in selling food products to the public, or they will be shut down. Some states grade restaurants with an A or B in the window. Non-food sales related businesses DO NOT have to hold to similar standards. This is why we the consumer must be so cautious and adamant about requesting information regarding sales promotions. It's unfortunate when some companies restrict facilities for employee use; however, keep in mind once employees have full run of a facility, there's usually one guy out there who screws it up for the rest of the team, nationwide. Not all people feel they need adhere to a standard discipline. This is an issue worldwide in any business. About this claim in being "Ripped-Off," there should have been an explanation of rebate requirements stipulated somewhere on the form. I am now looking at the same deal at a Pepboys near me. The form shows the... Show more

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Jan 10, 2012 #406904 Erode, Tamil Nadu, India

As I said before, if you think the customer gets ripped off, try working for these schmucks. One thing to watch out for they want their service writers to charge a $90.00 diagnotic fee on virtually EVERYTHING, even when the problem is completly obvious. It's just another way of gouging the customer for another 100 bucks. Also, this is the first auto service company that makes it's employees pay for the priviledge of working on their own vehicles, when their shifts are done, and if there is an unused bay. What a bunch of money-grubbers.

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random guy

Dec 29, 2011 #399823

the service writer should have told you about the road hazard warranty, it is required for the rebate, I would call the corporate phone number and start there

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Dec 29, 2011 #399499 Dehra Dun, Uttarakhand, India

If you think its bad takingv your vehicle to them, you ought to try working for these schmucks. Thanks to the economy, I was forced to take a job with them, after working at real auto service facilites for more than 10 years. their whole pay structure for both mechanics and service advisors encourages over selling, and in the short time there, I have seen more mistakes ande botched reopairs, (never owned up to, of course), more uneeded work, more taking advantage of state vehicle inspections, and more actual arguements with customers, than in all my years experince combined. If you think you have been ripped off, don't waste your time with the BBB, as they have no actual authority. Instead call your STATE (not local police, or Highway Patrol, or state Attorny General's office and ask to talk to the Vehicle fraud division, even if they can't help you directly they work on the assumption of where there's smoke, there's probaly fire, and if there are enough complaints, they will launch an investigation. or call the local TV station, talk to their consumer advocate. These companies hate bad publicity, particularly if it gets to a national program like 60 minutes or 20-20.

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Nov 29, 2011 #382612

When you are the consumer and you are paying for a service, wouldn't you ask details of everything your paying for? Don't blame the store, or in this case the company as a whole, if you didn't do your research.

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Kenny Robert

Oct 21, 2011 #362086

Rude customer service!! why in the *** I settle for this garbage while I am paying big $$. I got ripped off battery warranty, I got ripped off my rebate buy 3 get 1 off!! the guy was a Jew aslo, he didn't even care!!!
Bottom line shame on me because I was fckd twice! Never again.

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Oct 19, 2011 #361223

I will never go there anymore because I bought the 3 for 1 free and was denied my rebate!

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Mr D

Sep 17, 2011 #345650

These Jew boy *** have been bending consumers over for years. Surprised they are still around. Even more surprised that consumers haven't wised up to these schlocks.

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Sep 03, 2011 #338795

IT'S CALLED DUE DILAGENSE!!!!!!! Don't blame others for your lack of!!!

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Aug 23, 2011 #332914

They never put oil in my car after I had service there. The engine burned up. They suck!!! STAY AWAY FROM PEP BOYS

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Jun 20, 2011 #301694

everyone at pepboys acts like they know what theyre talking about and try to sound like they know what to sell but the moral of their whole scheme is get money and *** the customers. yall are all dumb pepboys just needs to be shut down

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