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Update by user Mar 25, 2016

03/14/16

Discover Card

Billing Assistance Department

P.O Box 30945

Salt Lake City Utah 84130-0945

Dear Sir/ Madam: On 03/14/16, I spoke with one of your representatives by the name of Mr.Tim; per-our conversation I needed to make copies of the invoice charges, illustrating the over charges for the repairs which was performed on my car by PEP-Boy’s.

Hence, per- PEP-Boys on line web-site, it illustrates for their Monroe OESpectrum Strut it requires, and is sold as a quantity of (2); priced as $257.98; yet Mr. Demetrius, felt the need to charge me $412.15 for these parts, please view both copies of PEP-Boys invoices, as well as their on line web-site documents that I’ve provided for your comparison. Moreover, the original price for the labor was $236.90, however Mr. Demetrius, charge the price of $128.99 which is the price of Monroe OESpectrum Struts?.

Thus, there are plenty of discrepancies pertaining to the charges in which I have been charged regarding to the repair of my struts. Please, accept the following invoice documents, regarding the repair work that was performed on my car, along with PEP-BOY’S prices for their Struts/and Kit. Thanking you, for your help with resolving this dilemma with PEP-BOYS. Sincerely, Mercedes L.

Henderson As of 03/24/16, the struts on my car has not been repaired, so the struts that Demetrius, and Edward Foy, placed inside my car are the wrong size and does not fit correctly; yet to appease me; they refunded the money they took from me back on 03/03/16, lying about my struts were completed. (What a foolish, and dangerous statement to tell the customer) On the March the 24th, I returned only to sit for 4plus hours, then informed they need to order the struts.

PEPBOYS quality of services is gone.At all cost do not utilze PEPBOYS for any auto services or repairs.....For they do not care about the customers life.....

Original review posted by user Mar 25, 2016

03/14/16

Discover Card

Billing Assistance Department

P.O Box 30945

Salt Lake City Utah 84130-0945

RE: Case No. 404138266-B

Dear Sir/ Madam:

On 03/14/16, I spoke with one of your representatives by the name of Mr. Tim; per-our conversation I needed to make copies of the invoice charges, illustrating the over charges for the repairs which was performed on my car by PEP-Boy’s.

Hence, per- PEP-Boys on line web-site, it illustrates for their Monroe OESpectrum Strut it requires, and is sold as a quantity of (2); priced as $257.98; yet Mr. Demetrius, felt the need to charge me $412.15 for these parts, please view both copies of PEP-Boys invoices, as well as their on line web-site documents that I’ve provided for you comparison.

Moreover, the original price for the labor was $236.90, however Mr. Demetrius, charge the price of $128.99 which is the price of Monroe OESpectrum Struts?.

Thus, there are plenty of discrepancies pertaining to the charges; in which I have been charged regarding to the repair of my struts.

Please, accept the following invoice documents, regarding the repair work that was performed on my car, along with PEP-BOY’S prices for their Struts/and Kit. Thanking you, for your help with resolving this dilemma with PEP-BOYS.

Sincerely,

Mercedes L. Henderson

215-877-xxxx

user38332394 wrote the review because of "work in still not done, and i'm not able to truly drive my car because of dangerous problem with my struts." at Pep Boys and attached a photo. Reviewer claimed that he or she wants Pep Boys to offer any options to resolve the issue.

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Pep Boys pep boys auto repair service for you to read. This information may help you with your purchase decision.

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Anonymous
#1149239

To date 04/24/16, it still runs a little rough, but I need to have my car, and not having to wait an additional month for PEP-BOYS to figure it out what the problems may be. So, for these reason, I must keep it moving, as long as my car is drivable.

Hence, to replace the Struts in my Volvo, it began from 03/02/16, to 04/01/16, which was entirely to long for such an repair.

Thank you so much Pissedconsumer, for allowing me to present to other consumers the major flosses regarding the lack of skills and mechanical knowledge of PEPE-BOYS auto workers.

You are the Best Pissed Consumer Inc.

Sincerely,

Mercedes L Henderson

user38332394
#1136384

Unfinished auto repairs (PEPBOYS) To date, 03/30/16, I still have not had my struts replaced in my car starting from 03/02/16.... Per-Edward Foy, manager at PEPBOYS, informed me on 03/14/16, that I could bring my car back in on 03/25/16, for the completion of the struts in my car; to no avail, no one has contacted me to resolve this problem....

PEPBOYS, located at 510 West Chester Pike, Havertown, PA 19083

Auto mechanic Demetrius and manager, Edward Foy

contact number (610-446-2340)...Store ID 1432

Mercedes Henderson

user38332394
#1134000

Yelp,(CEO), and your staff, Thank you for creating this posting without it, I truly believe that I would not obtain the fair just response or the professional auto repairs in which I paid for. So again, Thank you

Sincerely,

Mercedes L.Henderson

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