Philadelphia, Pennsylvania
Not resolved
Customer service
Price Affordability
Product or Service Quality
Value for money
1 comment

What's with the shop fee of $32.88?

How phony is that.

How many rags, liquid wrench and/or soap and water to wash your hands do they use to justify $32.88

Then there's the 33.99 for an extended labor warranty, are you kidding me......labor warranty,really?

So I have to pay for their incompetence.

There are greasy boot prints on the carpet, couldn't they use a paper mat. there was grease on the fender too, again no shop mat on the fender

Also watch the prices in the store, don't be surprised if the item is priced higher at the register then then you saw on the shelf.

No more pep boys for me

Reason of review: As described.

Monetary Loss: $236.

Preferred solution: Refund the $32.88 +tax shop fee.

I liked: Scott was very helpful.

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Irvington, New Jersey, United States #901340

Let me explain the fees to you.The shop fee is extra money for them and the extended warranty is to cover the labor for the cheap part that they will have to replace before the warranty runs out.

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