I bought a set of four struts from Pepboys in Hesperia, California., they came with a life time warranty.
At the time of purchase the cashier took my personal information and entered it into their system, I asked what's the reason for taking this info, ie. name, address, phone etc.
She replied that it was for the warranty in case I lost my receipt.
Less than a year later I went back to return one of the struts which had gone bad and the response I got was, "I'm sorry, we don't have any info on any struts that I purchased.
This is only one of a few incidents which includes the service department that I won't go into much detail about and the include a stripped spark plug thread in a cylinder head, a clutch job which now makes a ticking noise when i come to a stop and over four hours to change two tires.
i can understand one, maybe two hours, but they took it upon themselves without my permission to check other things like brakes, fluid levels, belts and hoses and so forth when all I came in for was two tires.
Beware of Pep Boys Be VERY AWARE! Their business practices are dubious at best.