Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Value for money

I have used the Auburn Pep boys for several years now. I have always been treated well until today.

I set up an oil change and transmission fluid change 4 days ago. I was quoted $ 34.99 for the oil change and $218 for the transmission fluid change. When I got to the store today I was told they did not have the fluid for the transmission fluid change and that it would cost an extra $27 dollars a quart and 7 quarts were needed. I declined the fluid change.

When I got home I called the local Kia dealership and found that I could get the transmission fluid for under $10 a quart.

Then they told me it was going to cost $49.95 for the oil change. I told them I had been quoted $34.99, I was told that there was tax and a service fee added to that.

I chose not to have the oil changed either. This experience has ended my relationship with Pepboys.

Also, after I left, I called another shop and went in today and got both the oil change and transmission fluid change for under $160.

Product or Service Mentioned: Pep Boys Oil Change.

Reason of review: Pricing issue.

Preferred solution: I would like Pep Boys to replace the dishonest people at this store. .

I didn't like: Level of dishonesty at this store.

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