As an employee of Pep Boys, I agree with mostly all of the complaints viewed here. At first they sucker you in the door with free this and free that.
Then we recommend *** that is not needed. ie... shocks and struts just because the mileage is over 75000. Air filter just because it is an add on.
Coolant flushes because it give the teck an hr. Pep boys cannot attract mechanics due to the low pay. All they have is part changers. The AD wants the managers to go out and find new talent.
HA thats a bunch of ***. hence bait and hook. do yourself a favor stay away from pepboys. Go to Advance or the zone for parts.
Pep boy parts are defective on the shelf and service is a rip off.
I know i work there. Its our goal to rip you off