Sacramento, California
Not resolved
Customer service
Product or Service Quality
Value for money

Update by user Jan 22, 2016

Pep Boys HQ contacted the store manager. Store manager contacted me.

He sent me a check for the cost of the repair I had to do In Saint Louis. Satisfactory solution based upon the circumstances. I just wish it had been fixed properly the first time.

I forgot about this complaint. The issue was resolved

within 2 months of posting on this website.

Original review posted by user Jul 21, 2015

Battery problems with 2001 Aztek. Around 2010 I had the original battery replaced in the 2001 Aztek by the Tulsa Pep Boy Store on Admiral Avenue. In January 2013 I started having battery problems. Took it to this Pep Boys. in Sacramento because they had done engine work and it was convenient. Pep Boy diagnosed a low battery and replaced it, In the next month I had problems with the battery. I took it in twice to get it fixed. Both times I had to sit and wait 3-4 hours for them to fix it. The second time they said it was fixed. I went out to start the car and nothing happened. At this time I was mad. The store manager came out and supervised the repair the battery was not hooked up right. He had a solution which worked. I moved to Saint Louis. Every couple of months I had to retighten the connections. Finally, July 2015 I couldn't get it started. Took the mechanic and he showed me that the problem was that the original factory battery connections had been removed and jury-rigged solution had bean used. Due to it being jury-rigged the wires over time would become loose. This mechanic reinstalled the correct battery hookup.

I do not know which Pep Boys switched out the original factory hookup for the battery. I do know that the Pep Boys in Sacramento should have fixed the problem correctly. One of these stores didn't have the correct battery and just shoved in a battery and made it work. They didn't tell me.

Pepboys took a shortcut and I have had to deal with the aggravation since then.

I will never trust Pep Boys again

Reason of review: Failure to correctly install a battery.

Monetary Loss: $200.

Preferred solution: Let the company propose a solution.

Pep Boys Cons: Forced to wait hours for them to fix their shoddy workmanship, Poor service, Failure to fix the problem.

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