San Antonio, Texas
Not resolved
0 comments

Went to Pep Boys on Marbach Rd to get a new battery. I took my receipt.

A young Hispanic man assisted me with the paper work & asked if I just wanted to swap out the battery & I said yes. Then @ the end of that conversation he said it would cost $46.00 to install the battery & I said No. I should not have to pay for the labor! He said I could take the battery & I agreed.

Said to go into store to get battery. I explained my situation & said they would need my old battery. I had no way of taking out battery from my car.

I am requesting to get new battery installed @ No Charge! Call me @ 210 667-8770, thank you!

Reason of review: Poor customer service.

Monetary Loss: $155.

Preferred solution: Deliver product or service ordered.

Pep Boys Cons: Store staff.

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