Dayton, Ohio
Not resolved
2.0
Details
Customer service
Price Affordability
Staff
Value for money
0 comments

Had an appointment at 2:00 pm and was told if i got there a little early it may be possible to get tires put on early if they get done with last appointment. I got there at 1.05 pm.

They never took my car in the bay until after 3.00. They keep stopping to put batterys in cars.I also noticed that when a guy would get done with a car they would not help the man doing the work on my car.This is normal except because they were over 1 hr late taking my car in you would think they would have helped him get my car done. They pulled my car out of the bay at 4:15. I had road hazard added to the tires and they never even gave me any info on how to use it .

Oh by the way you have to get that added if you want the special they have going.

It's buy 3 tires and get the 4th free. Don't go there if you are in a hurry!

Reason of review: Poor customer service.

Pep Boys Pros: Price.

Pep Boys Cons: Poor service provided.

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