i recently left pepboys due to poor service being given to customers. few months ago we had a mandatory pay cut of $5.00 and went on commission.
we had a customer service score we had to keep in order to get 2 1/2 percent commission or we would only get 1 1/2. that is why the service to customers has gotten bad, we were forced to upsell our customers on things they didn't need.
mechanics get paid by the job in hours the job took. that is why they recommend something you didn't come in for. this company is such a rip off and that is why i have found a job elsewhere.
it is true that they promote installers with no experience as mechanics. out of 10 mechanics 3 are actually certified. so hopefully you get that one good mechanic or they will probably break something trying to learn and say it was like that. read your work order at the cash out and you will see.
look at there stock it is $3.00 and dropping. they just laid off 50 employees and cut managers bonuses. hopefully you don't have to deal with that pissed off manager..
goodluck in your experience.