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My 85 year old mother took my deceased dads truck to pepboys wasnt getting gas. They kept it 9 days never called her once. charged her 500.00 and ran worse than when we took in. Had it towed to another shop to find out they had installed parts wrong, the new shop...
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1.0
#1088653
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I brought my car in for an air conditioning check almost a month ago. Despite the fact that I had made an early appointment two walk-ins were accomodated before me. Two hours later, after a cursory ac inspection, I was presented with an estimate near $800, which...
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1.0
#1085435
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I took my car here back in march because my car broke down on the highway, they told me it was my fuel pump and fixed it for me by the next day for around 500/600 dollars...4 months later my car broke down again with the exact same issue. I still was under warranty so...
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1.5
#1081446
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Pep Boys - Been 2 months, still waiting for refund

Pep Boys
#1088100
1.1
For 2 months, when I call, they tell me it's been process. It doesn't matter who you talk too. $149.00
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Pep Boys - Never again

Pep Boys
#1085724
Had a apintmemt. The pet boy employe told me still 1.5 hrs .left came back in two and still wated another 3 hrs never again. 4.5 hrs. Est. Time 45 min
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Management at pep boys

Pep Boys
#1082719
Much of the management at this company treat their employees and customers badly and talk about them behind their backs. Their products and service are below average and overpriced. I suggest you do business at another auto store. I have had several bad experiences at the Salisbury Maryland store.
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Pep Boys - Horrible Experience

Pep Boys
#1074942
1.0
They told me my air conditioner had a small leak. $99 to fix. $700 later and it still doesn't work. They kept it for three days and kept naming different parts that were messed up. Called it a "catastrophic event". Got the district manager involved. He was a *** as well. HORRIBLE PEOPLE. LIARS. THEIVES.
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I placed an order on line for hub assembly, rotors and pads for my vehicle. When I completed the transaction on line it stated all parts were in stock. I found out later this is not true on any of their orders. It means they have it in the area but it may not be in the...
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2.2
#1081353
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Had the left front wheel bearing replaced on my 1999 Toyota Corolla. 6 months later and less than 10,000 miles. (it's my work car for field service), familiar grinding , airplane taking off noise from left front wheel well. Yup ... wheel bearing again. Pep Boys...
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1.7
I didn't like
  • Poor work
#1080909
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My son dropped his truck off to get an oil change and find out what was making a clicking noise in the front of his truck. We were told it was a very serious problem and needed to be fixed. Pep Boys told us that he needed lots of work done. Their estimate was for...
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#1080268
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i have bought probably 100 batteries at pep boys over the years none of these wretched pro start batteries last more than 2 years, and the warranties they offer nobody employed at pep boys can tell you how they are pro rated i have waited a week for store managers,...
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1.0
I didn't like
  • Rotten quality and poor customer service
#1078706
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Yes, I was at Store 167 for a Warranty wheel alignment. I made a scheduled appointment via online on Saturday for a 9:am Appointment on Sunday, 07-23-2017. I arrived at the store at 8.50am. At 9:am the maint. Supervisor said it will be 45 to hour before my car is...
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1.5
I liked
  • Various auto products and parts
I didn't like
  • Customer service
  • Poor service provided
  • Low priority for warranty maintenance service
#1078176
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AC was out, they charged excessively for it, said the fuel pump was broken, which was ridiculous, so they took that charge off. Foolishly I paid their excessive charge of over $1,000. Fool me once. Two days later car was overeating when idling. They wanted $2,700 for...
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#1077591
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Sirs: On July 1, 2017, I brought my 2 1/2 year old BOSCH battery into the Corona Pep Boys for testing and the salesperson, Andrew, said another battery was being tested and it would be a while before they would be able to test mine. Since it would be near closing time,...
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1.8
#1074403
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