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I went in for service at the Chicago Ridge Pep Boys because they have new management their and all I have been hearing is great things. I purchased four new tires and an alignment. The service that I got was the best ever. I have many friends that also went in for...
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Anonymous

Upset I had horrible service here. First was given a quote which I had agreed to and when I went in to pick up the vehicle was expected to pay close to $600 beyond the quote and was...

This rewards membership has a few things that are free. One of them being a free check when your "Check Engine Light" turns on. So I took my truck in to have it checked after my 'Check Engine light" turns on and I was told that i have to leave my truck with them...
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Anonymous

Anonymous Had a blowout while on a long road trip. Got 4 new tires with extra tire coverage. Got home, 6 months later, found a screw in tire. Called a local Pep Boys, told them the p...

Anonymous

Ihatederps Some people think that the world revolves around them, and are oblivious to the fact that the place might have been busy with other customers who CALLED to have an appointment...

I went to Pep Boys this weekend to take advantage of their tire deal. Yeah what a deal. You have to pay for all 4 tires. You get your money for the 4th tire back as a rebate check. I can deal with this. I could not deal with the 177.00 cost to mount and balance the...
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Anonymous

Ray My pain, since 6 day ago I've being trying to buy the 4 for 3, went to the store no body can help with that, 500 installed total, boughted online and my transaction its pendin...

Anonymous

David u all full of *** i was there today and could not buy anything cuz its only for cars that have 13\" wheels false advertisement and yes im pist off :( :cry :sigh

Sanitary Conditions Review

#599167
Very dirty through out of the whole store an the shop!!!!!!!!!!!!!!!!!!!!!!!!
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Pep Boys Customer Care Review

#970779
1.0
Pep Boys - Simple Review #1481400954
1 of 1
I got in for service at pep boys waited 6 hours for a 1 hour repair my service paper was sitting on service desk for 2 hours i had a very bad experience never again will i go there
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Pep Boys Car Repair Review

#995552
1.3
Just spent over 1.500 at pepboys harligen, put my car in for not starting. They did everthing to it except fix starter, put a battery in I didn't need, put in relay switch I didn't need. Charged me 626.00 and car still didn't start. So they tap the starter got it started for me and took my money. And sent me on my way. I will never go back to Pep boys again.
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Pep Boys Oil Change Review

#898092
Took my car to cherry hill store #59 for oil change they charged me for new oil filter yet never put new filter on my car. I've brought to their attention and corporate attention I'm getting run around and now ignored this is fraud and the negligence and damage my vehicle acquired is the responsibility of pepboys they need to accountable
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I didn't know of Pep Boy's abysmal reputation. They quoted me a price for 2 new mid-range Michelin tires on a Tues, said they'd special order them & asked me to come in for Sat. am installation. I said "Sat. am? I have no "tire emergency" whatsoever, so, I'd much...
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I didn't like
  • Staff unaware of illegal act
  • Staff complicit in illegal act
  • 5 hours to install 2 new tires
#639960
Reply to reviews
Pep Boys - Pepboys the worst job ever!!!!
I'm a pep boys employee for couple of month , at the beginning everything is fine as time pass the pressure from upper management was intimidating. i got a warning on writing just because i could not meet my quota and other performance i as employee i must do ....
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Anonymous

1techmotormouth iam a employee now and the problems i have is the management plays favorte tech to bring his hours up and the rest of down one tech makes his hours and the rest drop to 20 or ...

Anonymous

Proud Pepboys employee You know I think you are your own problem you cant take care of customers. If you could you would make plenty of money. I know as a simple employee for the company I will make...

I experienced a problem with the engine service light on my 2001 Toyota Tacoma after loaning the vehicle to someone else.They had put fuel in the vehicle & neglected to tighten the gas cap b4 returning it.The light came on while I was driving it home so I stopped at a...
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Anonymous

Dealing with the public sucks All Hail Yet another one....loved your comment

Anonymous

Joe Smith When you go to the doctor, do you ask him to borrow his x-ray machine so you can see if your arm is broken (or your brain is missing) so that you don\'t have to pay him? And y...

My experience with Pep Boys 7/10/13 Wednesday 5:15 P.M. – I notice flashing clock and poor starting. Go to Pep Boys Buy new battery and it is installed by Pep Boys. Waited on by Mike. Installation complete and I start to leave. I turn on my a/c and notice it is blowing...
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wr400f250

wr400f250 I wouldn't have left until I got my battery installation money back.

Anonymous

BOVINE EXCREMENT ok pardner, i am going to assume your truck is around an 05 chevy or other GM product, such as GMC on either a "C" or "K" body 4x4.(NOTE i am an ASE certified Master Technici...

I’m writing this review to be a warning to anyone who could be doomed by falling into this same situation. First I want to make clear I don’t blame the employees (some of ‘em are great people) I blame a very bad company. I would not recommend buying any parts at Pep...
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Let me explain myself first. I am an L1 certified master technician and have been in the automotive repair business for 25 years. I took my daughters truck into the Pep Boys at 6200 San Pedro Ave in San Antonio, Texas. I asked for one tire replaced, all four balanced,...
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Anonymous

anonymous I don't think they were trying to rip you off,they just simply don't know how to check a front end.First off they don't even get paid minimum wage,they are paid flat rate with...

Anonymous

dan Total bullsh#t!! If you were really are a "master tech" then you would have known that pep boys hire hacks! They are as much a "tech" as the guys at the quickie oil change p...

Contact Pep Boys

Headquarters Address:
Chief Financial Officer, Pep Boys
3111 West Allegheny Avenue
Philadelphia, PA 19132
Phone:
(800) 737-2697
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I went to Pep Boys for an Oil Change. As usual they like to tamper with things that you didnt want them to do! After paying I went to get my car and saw the mechanic with my car hood up touching stuff under the hood still. He asked me if my car was accelerating on it...
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Anonymous

Ghost Rider if anything you should thank them for the performance boost

Anonymous

Kenny 50 to 90? Are you serious? And you claim the jammed your brakes? get a grip what is wrong with you? Your math does not equal a whole number pal!