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Pep Boys - $500 serpentine belt
I loaded my box truck from Medina Ohio full of donations for small town in Sargent Texas for Harvey victims. My sister and I drove down there to deliver these people food diapers baby wipes water clothes shoes Etc. When we got to North Little Rock my truck was...
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Anonymous
Anonymous

"lightweight overheating"thought i was familiar with common automotive terms...never heard of that

1.0
#1097636
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I made 4 trips to pep boys in Dover De. during the week of Aug.14-18 2017. My first trip 4 hrs. before they tell me what is the matter with my vehicle. They then tell me that they will need to order the parts for my car. I return the following day and wait 6 hours as...
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1.4
#1091449
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My 85 year old mother took my deceased dads truck to pepboys wasnt getting gas. They kept it 9 days never called her once. charged her 500.00 and ran worse than when we took in. Had it towed to another shop to find out they had installed parts wrong, the new shop...
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1.0
#1088653
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Pep Boys - Not happy

Pep Boys
#1093827
1.0
Details
My complain is i been sitting in the Waiting area over a couple hours foa a oil change and on top of that My car was never brought in For service
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Customer service
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Turnaround Time

Pep Boys - Unacceptable customer service

Pep Boys
#1090031
I have been a Pep Boys customer for over 20 years. I made an appointment for an oil change at the South Orange Blossom Trail store in Orlando for 8:30 on Saturday morning. Once I arrived they told me it'll be 1 to 1 1/2 wait. How could they be behind that far so early in the morning?
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Pep Boys - Been 2 months, still waiting for refund

Pep Boys
#1088100
1.1
Details
For 2 months, when I call, they tell me it's been process. It doesn't matter who you talk too. $149.00
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
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Pep Boys - Never again

Pep Boys
#1085724
Had a apintmemt. The pet boy employe told me still 1.5 hrs .left came back in two and still wated another 3 hrs never again. 4.5 hrs. Est. Time 45 min
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101117 Third visit to have battery installed correctly.Costinge more than $100.00 in road side assist ance plus $116.00 for new battery..First time asst, to get me to pep boys, new battery installed. Sec time, 3 weeks later, new battery and new neg cable plug...
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1.0
#1114198
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I took my car here back in march because my car broke down on the highway, they told me it was my fuel pump and fixed it for me by the next day for around 500/600 dollars...4 months later my car broke down again with the exact same issue. I still was under warranty so...
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1.5
#1081446
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Called made an appointment for the Glenolden store, phones has been sent over to the Brookhaven store. but no one had mention that so I went to Glenolden and they are closed down, under repair. When I called the number I called yesterday and ask why I am here if you...
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#1106412
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Pep Boys - Rewards program and useless gimick. cost me more than it helped
Pep Boys - Rewards program and useless gimick. cost me more than it helped
I moved to a new towm, and was unable to find an honest shop. Also unable to find anyone willing to recommend a shop, I took my truck to pepboys. While there, I signed up for the rewards program to provide myself some security with my aging vehicle. Since that time, my...
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#1117318
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pepboysripoff.com Please read and share this story of how Pep Boys takes advantage of people. Moms, Dads, Grandparents, old, young, sons, daughters. WARNING DO NOT USE THIS CORRUPT COMPANY!! If you are reading this, there is a reason you are here, and I am sure you...
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ransom
ransom

So what happened?

Anonymous
Anonymous

Same experience. They are terrible people.

#1057570
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While doing a simple oil change, they failed to secure the radiator cap. While my daughter drove on the interstate the cap blew off and the engine seized up. They gave me the run around for a week then denied any responsibility. They lied to me, misled me, and ignored...
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Anonymous
Anonymous

Why as the radiator cap removed for an oil change ?Your accusations border on libel without more proof.

#1068855
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Had the left front wheel bearing replaced on my 1999 Toyota Corolla. 6 months later and less than 10,000 miles. (it's my work car for field service), familiar grinding , airplane taking off noise from left front wheel well. Yup ... wheel bearing again. Pep Boys...
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1.7
I didn't like
  • Poor work
#1080909
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