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Terrible Service at Pep Boys
Terrible Service at Pep Boys
I took my Dodge Durango to Pep Boys on May 6th. The store location is 902 N. Imperial Ave. in El Centro, Ca, phone number (760)353-8565. I started with the Service Department employee "Marcos" and explained that the temperature gauge rose a little. The next day Pep...
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Anonymous
Anonymous

wow and it was most likely a 20 dollar thermostat that a normal mechanic would charge 20 bucks to change

1.3
I didn't like
  • Defective product sold
  • Rudeness
  • Service manager conduct
#856799
Reply to reviews
Pep Boys - Bogus Repairs PEPBOYS
03/14/16 Discover Card Billing Assistance Department P.O Box 30945 Salt Lake City Utah 84130-0945 RE: Case No. 404138266-B Dear Sir/ Madam: On 03/14/16, I spoke with one of your representatives by the name of Mr. Tim; per-our conversation I needed to make copies of the...
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Anonymous
Anonymous

To date 04/24/16, it still runs a little rough, but I need to have my car, and not having to wait an additional month for PEP-BOYS to figure it out what the problems may be. ...

user38332394
user38332394

Unfinished auto repairs (PEPBOYS) To date, 03/30/16, I still have not had my struts replaced in my car starting from 03/02/16.... Per-Edward Foy, manager at PEPBOYS, informed ...

Pep Boys Customer Care Review from Houston, Texas
I schedule an appointment on 4/13 for set of tires to be installed on 4/14 @12 pm. First of I chose this location because the website stated that 4 where in stock. Drop my vehicle off at 8 am for my noon appointment, at 2 pm they informed me that all tires weren't in...
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Pep Boys Customer Care Review

Pep Boys
#970779
1.0
Pep Boys - Simple Review #1481400954
1 of 1
I got in for service at pep boys waited 6 hours for a 1 hour repair my service paper was sitting on service desk for 2 hours i had a very bad experience never again will i go there
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Sanitary Conditions Review

Pep Boys
#599167
Very dirty through out of the whole store an the shop!!!!!!!!!!!!!!!!!!!!!!!!
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Pep Boys - Tires Review from Huntington, New York
Hello from Long Island. (Patchogue) Got new tires last month. Finally took a long trip. Omg! Worst tires ever. Vibration, noisy, you name it. Wondered why? "OLD TIRES!!!!!" 4 year old tires are not new! HERE now getting them changed. Expecting to pay more for...
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Pep Boys - Review
Pep Boys - Review
Pep Boys - Review
Pep Boys - Review
Pep Boys - Review
Pep Boys - Review
Pep Boys - Review
Pep Boys - Review
Mi nombre es José el día 20de septiembre lleve mi troka Nissan frontier sólo para realizarle una alineación y cambio de breaks ceramic y lo hicieron hasta el Domingo y me lo entregaron como a las 9:00pm y todo empezó bien no manejé más de 5 millas de lake forest a...
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Anonymous
America

This is an American website,we speak ENGLISH here.I'm sure you have a good story but you obviously commented on the wrong website.

Anonymous
The Bitter Truth

No habla Espanol.

#539792
Reply to reviews
Review about Pep Boys Car Service from Fort Worth, Texas
I went to go and get my car assesed by Pep Boys, they said that they would evaluate the damage and would charge me x amount of money for it. It took them all day to assess it and when I looked at the report, they not only tried charging me an extra 500 dollars, but...
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2.0
#703611
Reply to reviews
Pep Boys - Charged double the quoted price, mechanic left oil cap off, transmission dip stick out
I went to pepboys in Orlando florida store number 1496. The manager there quoted me for $1189. When I asked the manager how much it would cost to add something else he said he would call me back to let me know because the line was full. I left, and when I returned I...
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Pep Boys - Review about Rude Cashier in Bellevue, Washington
The lady who was the cashier was rule She Was no help with what said yes I need my refund I she yes have many scuses to give my money back I not need 5 $ but I can see how see act with stuff that is not have you take it you custome service I can shop right...
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Pep Boys - Pepboys the worst job ever!!!!
I'm a pep boys employee for couple of month , at the beginning everything is fine as time pass the pressure from upper management was intimidating. i got a warning on writing just because i could not meet my quota and other performance i as employee i must do ....
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Anonymous
1techmotormouth

iam a employee now and the problems i have is the management plays favorte tech to bring his hours up and the rest of down one tech makes his hours and the rest drop to 20 or ...

Anonymous
Proud Pepboys employee

You know I think you are your own problem you cant take care of customers. If you could you would make plenty of money. I know as a simple employee for the company I will make...

Pep Boys replaced non-defective electrical harness for $2400
Pep Boys replaced non-defective electrical harness for $2400
Pep Boys in Santee, CA somehow determined that the electrical harness in my Ford Escape was defective. I asked if they had seen this problem previously and they said Yes, twice. I told them I wanted the old harness. Two days and $2400 later the 'problem' was fixed and...
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Anonymous
Ace995@comcast.net

I\'ve seen alot worse, like blowing engines because of a double oil filter o-ring seal and telling the customer the oil was very low when it came in. B S it was their fault no...

Anonymous
kharon2012

I am a technician and frequently post on other blogs I would like to point out or reference one thing that I have posted,people do not understand the nature of the auto repair...