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8 comments

Pep Boys in Bellevue, Washington - An sad to say Employee

All I can say is that you should not go to pepboys because we do rip you off 100% positive we rip you off. We do not take care of the customers and we as employees get paid ***. While managers do whatever the *** they want and when we stop for a breather or anything we get bitched out while managers set the wrong examples for the workers. The service department rips you off because they tell the customers they need things for their vehicles when they don't need at all. Example: a customer came in w/a 2000 4door integra said his car didn't drive right. I checked it out, he needed to replace rear upper control arm bushings and the bushings for the trailing arms. Which should be like $300. Maybe $400. Along with that my co-worker said the same thing. The service writer told him he needed that he needed what I mentioned and the rear shocks because they were bad along with an alignment which came to be about $800. I NEVER SAID THAT!!!!!!!!! I'm not trying to rip the customer off especially in the financial state of hardship. And sad to say it was the SERVICE MANAGER THAT TOLD THIS TO THE CUSTOMER????? I thought we were meant to help the customer so they can keep coming back to us because were not ripping them off??? And you know why they rip you off?? Because there is a quota they have to meet everyday and that quota changes because it's the profit of what they made that day the year before. And if they meet that quota they get a FAT BONUS IN THEIR CHECK. While the mechanics or retail workers get paid ***. I know this Because I'm making below minimum wage. And I'm full time. If I didn't need this job so bad I'd tag up their wall with what I said. Managers have to manage if you can do that you shouldn't be managers. When managers get to look on line for 2 hours for football scores or being on the phone and ignoring customers and we the employees can't say *** you you. But, you say *** to us about trying to pay for a bill or look up a certain type of medical condition so you can read about it and be educated about what's happening to someone you know and care for. *** YOU!!! YOU DAM HYPOCRITE telling use to stop using company time to handle non work related things. I HAVE TOO MANY BAD THINGS TO SAY ABOUT MY JOB AND I CAN SAY EVERYTHING BUT I WILL SAY THAT EVEN THE HUMAN RESOURCE DEPARTMENT DOESN'T BELIEVE THE WORKERS ON PROBLEMS THEY BELIEVE ONLY THE MANGERS WORDS WHEN THE MANAGERS CAN'T HANDLE THEIR OWN STORE. ( ATTITUDE REFLEXS LEADERSHIP ) I see no leaders from his company only thieves and ***-artists.
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Author
Location
Bellevue, Washington
Review #292083 is a subjective opinion of poster.
1 comment
had rear brakes repaired at pep boys Chino Ca (should be *** boys) labor charges to r&r rear disc pads, parking brake shoes, calipers and grease seal $621.80 they added a extended warranty at $104.04 without asking or offering upon arrival extended warranty cost...
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Anonymous
#747824

Wow, you really did get the *** ripped out of you. I got the brakes replaced on my truck for $392.00, including parts and labor. Maybe it depends on the Pepboys for the labor ...

Author
Location
Ontario, California
Review #291885 is a subjective opinion of poster.
2 comments

Pep Boys in Los Angeles, California - Poor employee treatment

the pepboys i work at in so cal teaches employees to lie. you dont lie you get your hours cut or get worst job in store...the manager hires wet behind the ears kids that no nothing about cars, so teaches them to lie to consumer....is this the work ethics we want our kids to grow up with..from what ive read today, i dont know if corporate would do anything..but if u read this mike, its onlt the tip of the iceburg. if you dont try to cram a rewards card down their throat, you get penelized again and threatend if you dont do it they will find someone else who will...you cant get everyone on board..i have been doing parts along time, i know how to treat the consumer....but i know these scare tactics are wrong, and i need to contact labor to find out...for those out there that have the same problem, please comment...i wanna hear from u...thanks
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Author
Location
Los Angeles, California
Review #291866 is a subjective opinion of poster.
0 comments

Pep Boys in Forest Hill, Maryland - Rip off

Just bought a Suzuki that was worked (replaced valve cover gaskets) by pep boys in Phoenix. As the car still leaked oil i decided to take it a part and see why, They had pulled the intake apart, removed the valve covers cleaned up the old gasket applied sealer and reinstalled. in the process there are 4 semi circular plugs that go in the head. one on the drivers side was left out. they reinstall the intake with the old gaskets also. I WOULD NOT LET PEP BOY CHECK THE AIR IN A FLAT TIRE. This is why they closed the pep boys in Bremerton WA (people quit using them). If people would quit using them they would go out of business also.
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Author
Location
Forest Hill, Maryland
Review #291546 is a subjective opinion of poster.
3 comments
I am writing this complaint because of (bad service), I purchased a new tire with the store on manchester Expressway in columbus, Ga. And the worker had oil stains on my leather seats and also my drivers door handle. After I reported it to the manager he said things...
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Anonymous
#453256

:cry :cry :cry :cry :cry :cry :cry

Author
Location
Phenix City, Alabama
Loss
$158
Review #290865 is a subjective opinion of poster.
4 comments

Pep Boys Don't Care!!!!!

I've worked for Pep Boys for more then a couple of years, until recent! I had a death in the family and asked for the time off, And was advised by my Area Director that if I took the time off that my job would not be there for me when i come back, It blew me away when he said that, I really didn't have a choice, I had to go. I'm still fighting it out with them and the Labor board, That just goes to show how much Pep Boys care about their employee, They don't!!!! I don't recommend them to anyone anymore or would I buy from them, I'm still fighting It out with the labor board and them, What right do they have to say that.
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Author
Location
Greensboro, North Carolina
Review #290071 is a subjective opinion of poster.
1 comment

Pep Boys

Went into Pep Boys to inquire about some tires for a 1999 Silverado and was told there was no one in the store to assist us. There were about 5 or 6 sales rep. and about l customer. What happen to Excellent Customer Service. THEIR CUSTOMER SERVICE BEHAVIOR IUNACCEPTABLE. Went into Pep Boys 3pm to inquire about 4 tires and was told no one in the store to assist us. Saw two sales rep in the back talking, They told us to go to service dept. Saw one sales rep in the middle of the floor talking to the cashier.
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Author
Location
Richmond, Virginia
Loss
$1
Review #290021 is a subjective opinion of poster.
4 comments
So i go to pep boys just to get my front break pads changed. nothing else was wrong with my truck. i go to get my truck and everything seems fine. the next day i wake up and go to the store. my breaks are louder than ever and on top of that they screech even when im...
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Anonymous
#409038

That is where they are supposed to go you ninkumpoop when you are cheap and only buy 2 snow tires instead of 4 on a front wheel drive car :cry

Author
Location
North Hollywood, California
Loss
$116
Review #288110 is a subjective opinion of poster.
2 comments

PEP BOYS SALESMAN WAS RUDE DISSMISIVE

i APPROACHED THE CHECKOUT DESK AND ASKED IF I "NEEDED SOMETHING" I SAID "YES, I AM INTERESTED IN A SET IF IN-CHANNEL WEATHERTECH VENT VISORS" HE SAID-"WE DON'T CARRY THOSE". I REPLIED, "I KNOW, THEY MUST BE ORDERED" HE REPLIED " HONESTLY DUDE YOU BEST BET IS TO BUY THOSE ONLINE AND HAVE THEM DELIVERED TO YOUR HOUSE". I REPLIED," I AM INTERESTED IN FINDING OUT THE EXACT STYLE-BECAUSE I WANT THE ONES THAT THAT HAVE THE VERTICAL EXTENSION FROM WHERE THE CURVE STOPS,ON DOWN TO THE DOOR. HE WENT ON TO ASK WHAT TYPE OF OF JEEP IT WAS, I TOLD HIM A GRAND CHEROKEE '04. HE PULLED UP SOMETHING ON THE COMPUTER SCREEN, AND THEN SWIVELED TO MONITOR AROUND FOR ME TO VIEW THESE TINY LITTLE THUMBNAIL PICTURES OF A BUNCH OF DIFFERENT TYPES OF VISORS. I HAVE BEEN DOING THIS AT HOME FOR A MONTH. I WENT THERE TO GET ADVICE AND PURCHASE A PRODUCT, BUT NOW I AM NOT STOPPING UNTIL I GET PEP BOYS ATTENTION TO SUCH LOUSY CUSTOMER SERVICE.
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Author
Location
Atlanta, Georgia
Review #287206 is a subjective opinion of poster.
2 comments
My daughter took her car into the springfield MO pepboys for an oil change. Afterwards, when she went to use the wipers/washer they wouldn`t work. Fortunately she called me first. I had her check the fuse. She then told me that there was no fuse in the place where it...
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Anonymous
#409395

Seems like a lot of work to go through for the guy doing the oil change for nothing in return. You even say it is hard to get at the fuses. If you brought that car back, it wo...

Author
Location
Decatur, Illinois
Loss
$25
Review #287136 is a subjective opinion of poster.