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5 comments
Took my car in this past Saturday to Pep Boys for a routine oil change and break inspection. Waiting a couple hours which was fine with me since I walked to the restaurant beside it and grabbed a *** to eat. I walked back down later and then waited some more in their...
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Anonymous
#432112

hahahahaha that\'s expensive air filter!!! :p

Author
Location
Mount Laurel, New Jersey
Review #296076 is a subjective opinion of poster.
5 comments

Pep Boys in Washington, District Of Columbia - Pepboys

Took my car at pepboys in Los Angeles for a tune up some spark plugs changed and a tire rotation. It took 4 hours and to top it off my car was returned in a bad state where driving at 40 and up the car vibrated to top it off the air on the tires was bad it was like near having a flat I took the car back early next morning and they blamed me for choosing a tire rotation. I Paid extra for this problem that wasn't there and even now it's still a little apparent when on the highway car vibrates. I took it back again and they wanted to do more work and again blaming me after for the tire rotation. That is really bad service considering they should be auto professionals.
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Author
Location
Washington, District Of Columbia
Review #295083 is a subjective opinion of poster.
0 comments
Kenneth and Adam are the two most horrible people you can ever put in a customer oriented business. They are sub-standard human beings who have no respect for smart women. They are busy talking to each other about every thing else but work and ignore the customer....
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Author
Location
Washington, District Of Columbia
Loss
$33
Review #295059 is a subjective opinion of poster.
1 comment
Get rid Of Mark Kanneg, the DM for Hampton roads, in Virginia, and Glen Lucian, the manager from the Norfolk, Virginia Military Highway store. Mark had Sexual harrasment charges filed against him, amung several other complaints filed, he survives. Glen was fired from...
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Anonymous
#1085664

That's exactly how it works with Mark. Kiss his ego and you are a golden child.

Author
Location
Norfolk, Virginia
Review #295043 is a subjective opinion of poster.
0 comments

Pep Boys Genessee Ave-lied about evaluation

I had a radiator hose replaced at Pep Boys on Genesee Ave in San Diego. It continued to drip coolant. I took it back and they gave me an estimate of $827 to remove and replace the intake manifold gasket. I took the car to my regular mechanic and they tightened the hose clamp and didn't charge me. It has been over a month and there is no leak. Don't go to Pep Boys; they not only do poor work, but also estimate for work not needed. I can't believe that I might have spent this much money unnecessarily.
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Author
Location
Orange, California
Review #294850 is a subjective opinion of poster.
2 comments
I took my truck for tire rotation to Pepboys (lifetime free rotation). Pepboys won't rotate it because the 2 front tires are worn out and need to be replaced. The tires have only about 20000 miles on it.Definity tires are guaranteed 75000 miles. Pepboys was only...
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Anonymous
#444222

ffff

Author
Location
Chula Vista, California
Review #294499 is a subjective opinion of poster.
0 comments

Pep Boys in Los Angeles, California - PepBoys replaced a part on my car that was totally fine without fixing the main issue

Took the car on a flatbed to pepboys in Artesia in Redondo BEach because it wouldn't start since I had an EPC light on. Without proper diagnosis, pepboys decided that the alternator needed to be replaced. Spent over $400 and the light was still on. The supervisor told me that the light would turn off after the battery is fully charged. It didn't and after a few days I took the car to the same place on a flatbed, when pepboys told me that I have to take the car to the Audi dealership and they could not fix the problem. Asked for my money back for not resolving the problem but pepboys insisted that the alternator was bad and needed to be replaced anyways. Very dishonest people with a corrupt company culture.
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Author
Location
Los Angeles, California
Review #294162 is a subjective opinion of poster.
3 comments

Pep Boys in Columbia, South Carolina - Bait and hook

As an employee of Pep Boys, I agree with mostly all of the complaints viewed here. At first they sucker you in the door with free this and free that. Then we recommend *** that is not needed. ie... shocks and struts just because the mileage is over 75000. Air filter just because it is an add on. Coolant flushes because it give the teck an hr. Pep boys cannot attract mechanics due to the low pay. All they have is part changers. The AD wants the managers to go out and find new talent. HA thats a bunch of ***. hence bait and hook. do yourself a favor stay away from pepboys. Go to Advance or the zone for parts. Pep boy parts are defective on the shelf and service is a rip off. I know i work there. Its our goal to rip you off
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Author
Location
Columbia, South Carolina
Review #292835 is a subjective opinion of poster.
14 comments
Got a bunch if stuff at PepBoys and sent in the rebate forms. I have had great results with rebates from PepBoys in the past. These rebates were from Peak products, anti-freeze, inverters, spotlights and jump packs. Got the antifreeze rebate already and the Castrol oil...
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Anonymous
#469240

You *** ***. Its obvious the rebates are not over-due ,or you would have stated that. Your an impatient ***!!!!

Author
Location
Reston, Virginia
Loss
$100
Review #292833 is a subjective opinion of poster.
0 comments

Pep Boys in Philadelphia, Pennsylvania - Pep-Boys are nothing but liars and scammers

I went to get my oil changed on my 2003 Hyundai tiburon at the Pep-Boys in Pottstown Pennsylvania. As i was waiting for my car i got a phone call from pep-boys stating that my tail light was out and that my tags were expired and if they could fix the light and inspect my car. I told them i would take it to the Hyundai dealership and they got all pissy. When i picked up my car both tail lights were working and my inspection wasnt due till March. They are all scammers and liars and will not go there ever again
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Author
Location
Philadelphia, Pennsylvania
Review #292510 is a subjective opinion of poster.