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1 comment
I went to pepboys for an oil change, one week later my oil light comes on!, come to find out who ever changed my oil broke the dipstick tube and the only thing holding stick in place was the stick itself !!!,when i took it back no[one wants to own up to it(of course)...
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Anonymous
#439956

Change your own oil. $10 for oil, $5 filter, $5 air filter, and BAM, done. It takes about 5 mins.

Author
Location
Indianapolis, Indiana
Loss
$200
Review #300998 is a subjective opinion of poster.
0 comments

Pep Boys in Tampa, Florida - Could not get a tire salesman to talk to me

This was my 2nd trip to the Lakeland Florida store to check tire prices. I was ignored the first trip, I left then returned later and was waiting to talk to sales man ( this time I found one) but waited over 5 mins while he was BSing with some one about the Daytona race, If you are going to sell tires you need pay attention to customers, I told him this and was ignored. I went down the street to TIRES PLUS and bought 4 new tires from a very frendly salesman, I WILL NEVER RETURN TO PEP BOYS, again.
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Author
Location
Tampa, Florida
Review #300909 is a subjective opinion of poster.
5 comments
Pepgard practices one of the original tricks for warranties: to bomb-art you with excuses why they are not liable to pay for the coverage of the bill by any means .. They frustrate/*** you off so much to get you to the point you want to give up which is what they are...
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Anonymous
#447807

I still like bomb-art cause I\'m soooo smart

Author
Location
Dallas, Texas
Loss
$1100
Review #300530 is a subjective opinion of poster.
2 comments
Dec 09, 2011 Power Steering Pump leaking. Installed Remove and replace with "Remanufactured Power Steering Pump." Interesting, that at the next service the technician did not notice that the pump was still leaking. At this writing the pump is still leaking. Dec 09,...
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Anonymous
#454045

If you want go parts then go some where else! pepboys sell part made in china and you get what you pay for! :p

Author
Location
El Paso, Texas
Review #300496 is a subjective opinion of poster.
1 comment
Pep Boys advertised buy 3 tires get the 4th tire free. They received all of the required documents and receipts. They sent a post card with a response: "The receipt(s) submitted did not show the purchase of any qualifying items." They rejected my legitimate rebate...
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Anonymous
#452849

Qualifying items: 1. Circle items on receipt 2. Must have road hazard warrantee, valve stems or tpms rebuild, and balancing. 3. Must be postmarked within 30 days of purcha...

Author
Location
Hudson, Massachusetts
Review #300078 is a subjective opinion of poster.
0 comments

Pep Boys in Somerset, New Jersey - PepBoys passing the buck on rebates...

PepBoys lured customers into their stores on Black Friday (11/25/2011) with an ad offering FREE merchandise. One of the advertised FREE items was a "Peak 100 Watt Power Inverter." The PepBoys ad for this item said this was "FREE after $20 mfg. mail-in rebate - Limit 5." The cashier handed me three mfg. rebate slips, each with a limit of two, and reaffirmed when asked that the rebate limit for this item was five. Several months later, I received a check for only two items. PepBoys Rebate Fulfillment Processing Center (888-829-1420) said I needed to call the manufacturer, Peak, as they issue the rebates on this item. Peak's rebate processing center (866-538-5191) told me they only honor a limit of two rebates per invidual on this item. They could not explain why PepBoys advertised, and told me, that there was a limit of five, and referred me back to PepBoys. I called PepBoys Customer Relations dept. (800-737-2697) and opened a case. Waiting for someone to get back to me. Meanwhile, I'm out $60.
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Author
Location
Somerset, New Jersey
Review #299868 is a subjective opinion of poster.
6 comments
Upper management sits in management development classes listening to lower members of management complaining about store managers and believe everything that they say. I don't think they are aware but one of the managers they feel is an up and comer who is...
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Anonymous
#466073

I was fired from pepboys for contracting a life threatening infection at work, requiring hospitalization, and partial amputation of a limb, because this happened during my 90 ...

Author
Location
Philadelphia, Pennsylvania
Review #299582 is a subjective opinion of poster.
2 comments

Pep Boys in Albuquerque, New Mexico - Replacement of fuel pump on wife's car was the wrong type for car

On 2/24/2011,I went in to have a fuel pump replaced on my wife's 2002 Ford Taraus,After this service 2 days later the gas cap light came on,so I went back for them to explain this new problem,I was told the forgot to have their computer tell my wife's car's computer the pump was new.The light went away for about a week,then the check engine light came on again,I had to wait this time to take it back,Recently I have taken my wife's car to a different company to see what they could tell me the problem was,They told me that Pepboy's put in the wrong pressure fuel pump for my wife's type of car,so when I called Pepboy's they told me to bring in the new mechanic's paperwork to prove it very rudely....
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Author
Location
Albuquerque, New Mexico
Review #299483 is a subjective opinion of poster.
0 comments

Pep Boys in Cleveland, Ohio - Pepboys is the worst company I have ever seen

Pepboys is the worst company I have ever gone to for service.... I will walk 10 miles out of my way and right past that store any time. I stopped in there to see if I could get a tire fixed that still had air in it but it had a nail in it... I walked in the store and asked the man if he could fix it while I could still move it with air in it. The guy looked at me then looked at the clock and told ne he was to busy and I would have to leave it. I told him its the only vehicle I have to drive, he still said I would have to leave it. I asked if there was any other place that I could get it fixed he told me no.. I looked around the store and saw no one around.. As I looked in the tire shop area there were 3 men just walking around talking. I drove my vehicle 2 blocks down the road and the other store that was closing, told me bring it right in and they would take care of me. Since this is NOT the first time I have had problems with this store I can honestly tell you that they will never get any buisness from me, my family or my friends.
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Author
Location
Cleveland, Ohio
Review #297791 is a subjective opinion of poster.
0 comments

Pep Boys in San Diego, California - No one answers

been unable to get a REAL body to answer the phone for over 3 days ,,, ARE THEY REALLY IN BUSINESS? why woud PEP boys ever sell their stuff,,, in short "Don't Buy IT " have had troulbe in the past with the customer service and 1 year later it only got WORST! have sent emails and recieved no replys,,the one time I did get a warm body the tech was rude and not very helpfull, if I could send the baja 49 back to PEP boys I would , in fact after this I am going to eamil them and tell them what a *** company they are doing business with
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Author
Location
San Diego, California
Review #297182 is a subjective opinion of poster.