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Pep Boys - Bad service

I got to pep boys at 7:45 a.m. i was told they could repair my tire in a hour and a half 2 hrs later and dtill waiting. I beleive because our bill was only 20 that they were putting us off. This is in the San Leadro store.
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Author
Reason of review
Order processing issue
Review #1222655 is a subjective opinion of poster.
Resolved
3 comments
I went into a local Pep Boys in PA to get a tune up for an upcoming road trip. The clerk was nice and helpful walking me through the steps and showing me screens from his search for my cars info. Tells me that the plugs are $14.47 a piece (X4= 57.88) and the labor is...
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ArtisticGecko
#1506293

I understand your frustration. Yes I do work for Pep Boys and let me try and explain how flat rate works. If you already understand this process maybe it will help others unde...

Author
Location
Pleasant Hills, Pennsylvania
Reason of review
Pricing issue
Loss
$366
Preferred solution
Price reduction
Review #1217062 is a subjective opinion of poster.
0 comments
My car had a tire noise and I saw an auto care near and got in, they showed me what happen and explain, they quote it. Brake pads my car's rotor was clean and beautiful and soft, I touch it. When I return to my city I made an appointment at Pep boys close my home, same...
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Author
Reason of review
Bad quality
Review #1216483 is a subjective opinion of poster.
0 comments
1.0
Details
I brought my car in for a simple tire mounting and balancing not only do they ruin all for my rims they left the old weights on and balanced them with the old weights and then said that was the proper way to do it. After shaking my teeth out on the drive home I...
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Author
Location
Cedar Park, Texas
Reason of review
Bad quality
Review #1211594 is a subjective opinion of poster.
0 comments

Pep Boys in North Little Rock, Arkansas - Tire nightmare

1.0
Details
I came in and paid for 4 tires cooper adventurer. They only had 3 tires. They said they ordered it, they lied. The manager said he would call me, he didn’t. Terrible terrible customer service. I will never come back to this place for anything.
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Author
Location
North Little Rock, Arkansas
Reason of review
Not as described/ advertised
Review #1205870 is a subjective opinion of poster.
0 comments

Pep Boys - *** boys steal your keys

1.0
Details
My original Nissan key was taken off of my key ring and replaced with another programmed key. Now I have to do a police report because somebody that works at the Pepboys located at 1300 North Expressway Griffin Ga. One of their *** employees was planning to steal my car or they lost my key and kept silent about it.
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Author
Reason of review
Poor customer service
Review #1201788 is a subjective opinion of poster.
0 comments
Took my 2002 Honda Accord to get a heater hose replaced due to leaking. I showed the mechanic where the leak was occurring and he fixed it within 45 minutes. I then drove about 25 miles and noticed that the car was overheating. I had to put water into the radiator just...
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Author
Location
Fort Worth, Texas
Cons
  • Didnt even fix my car
Reason of review
Bad quality
Loss
$221
Preferred solution
Let the company propose a solution
Review #1201682 is a subjective opinion of poster.
0 comments
Having an appointment is useless. I made an appointment a day earlier so that my car can be attended right away. I found out that those appointment don’t mean a thing, they just take care of first time basis to people without appointment. You have to wait after with...
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Author
Reason of review
Order processing issue
Review #1197432 is a subjective opinion of poster.
1 comment
Neither the cashier told me about that, I think that they just mailed the prepaid card. I just was waiting for it , I loose $50
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Anonymous
#1435145

Every rebate I ever got, I had to send in or submit. What makes you think they should do it. Thats why they call it a rebate, otherwise you would get a discount right there ...

Author
Reason of review
Order processing issue
Review #1192109 is a subjective opinion of poster.
1 comment
2.8
Details
Said i woukd get 150$ rebate bought tires and brakes 690$ i spent as im leaving they say don't forget to gone online for your 150$ rebate its been 2 months so i check my rebate 50$ wtf i was decieved by pep boys very pissed
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Anonymous
#1433936

Also wanted to add lost my hubcap said for me to go purchase and they'd pay me back called about hubcap it cost 107$ for one. They could order it and call me when they get it...

Author
Location
Fayetteville, North Carolina
Reason of review
Problems with payment
Review #1191403 is a subjective opinion of poster.