Pep Boys
Reviews and Complaints
PepBoys Auto After a brake flush done at this store service area. Vehicles brakes completely seized
2011-07-19 After a brake flush done at this store service area. 20011-**-** Vehicles brakes completely seized and locked up.
Patrol vehicle towed to store. Store reports back there has been a contamination of the brake fluid that they had put in our agencies vehicle. And the store in question had been the last to handle said vehicle. Store manager states that the full ABS and Brake system is damaged and he will do me a quote for repair.
I cannot believe we take a vehicle to there organization for a $62.99 Brake Flush.
And they put contaminated brake fluid in vehicle and expect our organization to pay $4500 to $5000 to replace and repair it all and the ABS. There is something seriously wrong when something like this happens.
Pep Boys is Holding My Car Hostage
Pep Boys Needs to be sued!!! Unsafe repairs and scams
They completely destroyed our engine in a car repair center
Air compressor
Buyer Beware....
Taking Advantage of the Elderly
I replaced a tire I damaged with one from PepBoys and it has been a nightmare ever since. The tire they sold me was the correct size, but it was not the correct width.
3 of the tires on my care were 90T and they sold me a 90s which is a lesser width tire. When I went to exchange the tire 24 hours later I was told "there was nothing that could be done because I had driven on the tire." Unless I was doing doughnuts in the street at 76 years old, I think they could have exchanged the tire. Besides, isn't this a safety hazard because of the difference in handling with miss-matched tires?
After an extensive shell game with customer service, they closed the case and now im stuck with improper tires.
Pep boys - bear, delaware.... a rip off
SErvIce
***
Improper install of spark plugs
Pep Boys:No free tire!
The Pep Boys 2hour oil change
I had to wait hrs for and oil change
Purposeful Misdiagnosis!!!
I brought my car to Pep Boys in Moorestown, NJ with a radiator leak, they diagnosed that my serpentine belt was loose, it needed a tensioner and a radiator flush/fill.
I know little about cars, but I know that if the serpentine belt isn't working correctly, it wouldn't be just the radiator malfunctioning but most of the other operations, too. Also, I checked the belt myself after they told me this - it was very tight and functioning properly.
Their charge for this repair: $475. I removed my car from their garage and took it to a trusted mechanic in Philly (which I should have in the first place, but didn't want to push my car too far when there was a problem). They told me - if the problem WAS the serpentine tensioner, the cost for that (parts+labor) would have been $113. THAT'S $300 LESS THAN PEP BOYS!!!
Turns out- that wasn't the problem at all, as I had thought. It needed new radiator elbows, a minor charge. Pep Boys are trained to lie and and suck the cash out of consumers. It has been this way at every Pep Boys I have patronized, and unfortunately I don't think it will change. They'll say anything or make up any repair to charge you more. Save yourself and do not trust them!
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Southern California. This is NOT a unique problem. I am sure the Pep Boy reps try to explain it away but the fact is that yes, they have used contaminated brake fluid. How about a very recent brake fluid flush (at their recommendation) in concert with rear brake pads. 4 days later, complete brake system failure, pedal goes to the floor, thankfully the hand brake worked or there would have been an accident. Turns out, contaminated fluid. This is right after PEP BOYS checked the entire system and flushed and replaced the fluid. Don't come here saying it doesn't happen or that professionals there would never do such a thing, they did.
Now I am waiting to see how they are going to handle this. Who knows what they put into the brake system. One thing is for sure, they will either make this 100% or lawyers can speak to lawyers. Imagine now trusting your brakes after such an event with the same people saying they fixed something they screwed up. Righto.
If they fix it right, I will update this information. If they do not, I will also post that info and everyone can read about it, it will become a public record.
when you point the finger at someone look very hard reason thier 3 looking back at you
Brake fluid/oil get drained into drums right from the car. no used fluid sits in the shops ever(in any professional shop) So mistakes like these do not happen.
Fluid is added right from bottles right off the shelf, some ones sold to customer over the counter. After the fact, what did they find? did somthing fail on the car that could have caused the problem?
ABS motor, broken line.... It is REALLY had to contaminate brake fluid unless something fails.
they probably took a whiz in the brake reservoir :p
This a police swat suv which has couple hundred pounds body armor and road armor at the front. Due to elevation in colorado we periodically get a brake flush as recommended by our mechanic. Its my personal command vehicle no one drives it but me and this is the first time having them do anything on suv.
Just out of curiosity why did you have them flushed to begin with? Is it possible there was contamination already?