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Pep Boys - Appointments

I went to the full service center Pep Boys in El Paso, TX on Dyer St. I scheduled an appointment for the next day at 9 am the clerk told me how about 9:30 am just incase, figured between the decent service at the time I'd get a good service, well come 9:30 am there was a line that took half hour to get through (3 people) then one and half hours later my vehicle sat in the same place I parked it when I pulled in. Other people came in without appointments and were seen before me, so that point I decided to leave, never mind the fact they couldn't even find my paperwork or keys, I'd guess I saved myself future trouble because they would have not even been able to do any mechanical work just raised the car lower it and tell me I was good. Needless to say if anyone plans to get work done there DON'T, you'll end up with wasted time and a good chance your stuff will not even get fixed
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Author
Location
El Paso, Texas
Loss
$70
Review #348656 is a subjective opinion of poster.
0 comments

Pep Boys in Palm Bay, Florida - Bent over by PepBoys in Bedford TX

So 6 months ago I came into PepBoys in Bedford TX on Harwood Rd and said I need new break pads and new tires on all my wheels. After a couple of Weeks I called in and reported squeaking, they said that's normal they need to be broken in so I gave it some time, the noise never stopped so I came back in, as it turns out they never did the front pads which led to further damage of the break system (caliper fried). They had me wait 6 hours the first time, and now I've been waiting 3 hours to find out they are charging me $300 to fix the damage caused by them not doing the job requested in the first place.
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Author
Location
Palm Bay, Florida
Loss
$300
Review #348279 is a subjective opinion of poster.
0 comments
I went into the Broomall Pep Boys last week and ordered four tires. The tires were P235/45R18. It is not a common size so I went in person to order the tires. The service man told me they would be in the following Tuesday. I asked him if he wanted me to put down a...
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Author
Location
Claymont, Delaware
Loss
$790
Review #347982 is a subjective opinion of poster.
0 comments
PENSACOLA, FLORIDA -- I wish we could thank Pep Boys in Pensacola but they have cost us a fortune. Started with 350 estimate that by the end cost 1123.21 after getting 10% Military discount, for a leak in the rear differential, they said need new axle and all new seals...
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Author
Location
Tallahassee, Florida
Loss
$1123
Review #347897 is a subjective opinion of poster.
2 comments

Pep Boys in Fort Myers, Florida - Putting Lives in danger since.....

4797 South Cleveland Avenue Fort Myers, FL 33907 Has such poor service your CERTIFIED mechanics were going to put a Mazda part (NOT Compatible) on my front suspension of a Ford fusion. Your company is so lucky my brother has common sense and had me get a refund & leave, for if something were to happen to my family which with such poor service going in and out of your store's it's no wonder why your company hasn't been closed down putting people's lives in danger... WE ARE PAYING CUSTOMER'S. You need to really rectify these problem's before people do get killed for your employee's negligence.
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Location
Fort Myers, Florida
Loss
$500
Review #347828 is a subjective opinion of poster.
1 comment

Pep Boys in Dayton, Ohio - PepBoys!

The worst place! Every time I take my car to them something else goes wrong, take it back, something else goes wrong!!! They put brakes on and in less than a year the brakes totally went out!!! Took it back because of the noise and they couldn't find anything wrong - did this several times! They are terrible and I will never go back to them nor will I ever refer them to anyone! The store is in Miamisburg, OH - don't go there - you will be ripped off and not given any satisfaction when you ask them about their work!
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Author
Location
Dayton, Ohio
Loss
$500
Review #345413 is a subjective opinion of poster.
0 comments
I purchased a car battery for $80 back in May of 2011 which was under warranty for 24 mos. My battery dies so I get a jump and bring it in along with the warranty. Not only did they try to bilk me out of an extra $20 for a 'difficult' labor fee for getting to the...
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Author
Location
Philadelphia, Pennsylvania
Loss
$38
Review #345182 is a subjective opinion of poster.
0 comments

Pep Boys.......Did everything right!

Purchased 4 Definity ex600 tires for wifes 2002 Malibu in late 2007 at the Willow Grove, PA store. They were perfect. Quiet, handled good, snow O.K. Pep Boys claims 80,000 miles. They went 80,000 miles and one inch! WOW, never went that far. Never rotated.....ever. Never needed air.......ever. AND CHEAP. Even the sidewalls looked great with NO maintenance after 4+ years. She only ever puts gas in her car.....typical. I don't understand all the complaints. They will fix anything, even if it's not their fault. Plus at buy 3 get one free, what do you need to think about. The only problem I see is ussually Pep Boys stores are near malls. So, while you wait for installation you'll spend too much at the mall.
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Author
Location
Philadelphia, Pennsylvania
Loss
$300
Review #345025 is a subjective opinion of poster.
0 comments

Pep Boys in Reno, Nevada - Pepboys sucks really bad

i took my car to pepboys for a fuel pump and the next day i picked it up it broke down....so i took it to another pepboys here in town and they said the other store had broke a part that goes to the fuel pump and without it my car wont work right.... the thing is that nobody makes the part that my car needs not even the makers of the car and pepboys doesnt want to do anythng anymore... they broke my car and doesnt want to take responsibility for it.... wat can i do.. i need hep asap
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Author
Location
Reno, Nevada
Review #344617 is a subjective opinion of poster.
0 comments

Pep Boys in Chantilly, Virginia - Never recieved the 20.00 dollar rebate

Had new brakes, put on van. there was a 20.00 dollar rebate, susposed to be sent to address 1544 n. national, springfield, mo. on June 30th 2012, according to the computer website? Have not yet recieved the rebate card yet? Is there any way, that you can tell us about the card? has it been stolen or has been used? never recieved the rebate through the mail!!! The company(pepboys) gave us the form to mail in, but havent seen anything yet. Everyone in the store was very nice to me, they have not did anything wrong.please contact me!(417_2687032)
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Author
Location
Chantilly, Virginia
Loss
$20
Review #343835 is a subjective opinion of poster.