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Called pepboys monday for an estimate on replacing the front pinion seal in my 93 1/2 ton chevy, quoted 101.20, I had an appointment for tire replacement at 2pm 10/24/2012. Got there early, no schedule for my pinion repair, so the service writer says he will get me the...
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Author
Location
Columbus, Ohio
Loss
$234
Review #354194 is a subjective opinion of poster.
1 comment

Pep Boys in Henderson, Texas - Service Sucked!

First off, I needed front brakes put on my car. After hearing all the commercials and such about how well Pepboys does, I took my car in. When I walked into the service station the head honcho was gossiping! I waited 5 minutes before he turned to me and said "ill be right with you". The man finished his conversation before helping me! Then wanted to charge me $160 just to install the brakes (I supplied the brakes) after I left there and went to another service station, I was informed I needed a new rotor. I went Baker to pepboys to purchase a rotor for $60. I was then informed by the service station that it was an OFFBRAND and that I could get a motorcraft for the same price! I paid for the rotor by check. When I went back to return, they said there was nothing they could do for TEN days. The check went through as soon as they ran it! I saw it online! The service I recieved in Tyler, Texas that day was horrible! Never will I return after getting my money back!
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Author
Location
Henderson, Texas
Loss
$60
Review #352733 is a subjective opinion of poster.
1 comment

First Time at PEP BOYs Service

I called PEP Boys to get an estimate for my rear brake pads and rotors replacement. They quoted for $192. When I got a call from them after dropped off my car, they told me that my front rotors were missing. I told them this is my first brakes replacement since I bought my new 2009 Honda Accord. How can this happen for all this times. They told me maybe it came from car manufacture like this which I never heard of. When I asked them further, they told me that my front rotors have black dots on them. So appearently they can not make me to replace the front rotors and brake pads. However, they told me that my rear brake pads and rotors replacement is now $215.89. When I went to pick up my car, the price was increasing to $237.95. I guess when they can not make you pay for more repair. They jack up the price. This shop is very dishonest. I would not recommend to anyone to go to this PEP BOYS SHOP.
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Author
Location
Fort Lauderdale, Florida
Review #351811 is a subjective opinion of poster.
3 comments

Pep Boys - Pepboys Nys inspection

I took my truck into the pepboys on the niagara falls blvd location. I called a week prior to schedule it. After waiting 35mins for the truck to finally get into a bay as 5 mechanics and the manager were to busy talking, the guy who was doing my inspection kept staring at me. My wife and daughter went to a store while I waited for this *** to get done. 2hrs later the truck was still up on the lift. I saw all 4 tires were off the truck, he also had the emergency brake cables all dangling. After another hour my wife came back and was like wtf?!. This mechanic stopped the inspection to bs with a friend that stopped by. Finally after waiting 4hrs for a friggn inspection.. i got pissed and was like lets hurry it up. The guy went back did some things, gave his report to his boss who sat next to me and told me my truck needed $1500 worth of work. Everything from wheel bearings to brakes, to the emergency cable to a burned out license plate bulb.. i was like just button it up. I was a month ahead of my actual due date. I ended up taking it to a local mechanic and it passed with no prob under 30mins. And after i told pepboys to wrap itup and pay for the failed inspection, they also proceeded to do an oil change. 4.5hrs for what shld have been a routine inspection. What bs! Never will i go to pepboys again. Avoid it..
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Author
Loss
$50
Review #350664 is a subjective opinion of poster.
0 comments

Pep boys lies

I had a scheduled Saturday morning appointment to have my brakes done at Pep boys. They never touched my car until Saturday evening. They called me and said it was too late to get parts and I would have to wait until Monday. On Monday they said they still didn't get the part. The manager promised me he would do whatever it took to get my car fixed by Tuesday, even if he had to go to the junkyard to get the part. On Tuesday, I called , only to hear my car was not fixed, there was no part and the manager who promised me my car would be ready had the day off! Don't go to Pep boys! They Lie!
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Author
Location
Buffalo, New York
Review #350549 is a subjective opinion of poster.
1 comment
Went to take my car in to get an oil change, and was told that I needed over a thousand dollars worth of work, including new tires, new front brake pads, new wiper blades, an alignment and other miscellaneous things. The guy then said that he would be happy to work on...
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Anonymous
#554348

So when was the last time you had the car looked at for future issues that may strand you at night on a dark road in the middle of no where.God forbid they didnt tell you abou...

Author
Location
Stone Mountain, Georgia
Review #350524 is a subjective opinion of poster.
0 comments
All I am going to say is I filed a complaint about the manager at Pep Boys in Temecula. My complaint was sent to the manager for resolution. He promptly closed the complaint since it was about him. I have never been to Pep Boys before, but I am assure you I will never...
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Author
Location
Los Angeles, California
Review #350394 is a subjective opinion of poster.
0 comments

Pep Boys in Los Angeles, California - PepBoys

Why does it take 8 to 10 weeks to get a rebate check? Oh wait it is not a check it is a pre paid visa card wtf? cant I just get a check? so now we support VISA? What ever happened to good old cash? fyi my truck needed new tires and I went to Just Tires and they gave me my rebate off the price of the tires and a better price. I will never buy tires there again. I do have my car serviced there and they seem to do good work ( the Montclair Ca store) The service
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Author
Location
Los Angeles, California
Loss
$106
Review #350120 is a subjective opinion of poster.
0 comments

PEP BOYS SOLD ME AMERICAN TIRES, TURNED OUT TO BE CHINA

I WAS SHOPPING FOR TIRES IN APRIL. I WANTED AMERICAN MADE SO I PRINTED QUOTES FROM SEVERAL PLACES. I TALKED TO GARY AT PEP BOYS ON BEAR VALLEY IN HESPERIA AND HE GAVE ME THE BEST QUOTE, SO I WENT IN. WE LOOKED AT TIRES AND I PICKED THE AMERICAN MADE ONES I WANTED-SUPPOSEDLY THE ONES I WAS QUOTED. WELL OF COURSE THE PRICE WENT UP, BY $50! GARY SAID HE WOULD DO SOME "TWEEKING" IN THE COMPUTER AND CAME UP WITH A PRICE THAT BEAT THE OTHER PLACES. HE EVEN WENT TO THE BAYS AND INSTALLED THEM HIMSELF! I PRAISED HIM TO NO END! *** ME DIDN'T EVEN LOOK AT THE TIRES-WELL JUST THE TREAD-AND WENT ON MY MERRY WAY. WELL JUST YESTERDAY I LOOKED AT THEM CAUSE ONE LOOKED LOW AND THEY SAID MADE IN CHINA!!! WTF! NO WONDER THE SALES GUY, GARY A DAVIS, INSTALLED THEM HIMSELF, HE WAS RIPPING ME OFF!!! MY HUSBAND SAYS ITS DONE TO UNSUSPECTING WOMEN ALL THE TIME!!! BEWARE OF PEP BOYS!!! AT THIS TIME I AM STILL AWAITING THE COMPLAINTS DEPT. WE'LL SEE!
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Author
Location
Los Angeles, California
Review #349854 is a subjective opinion of poster.
0 comments

Pep Boys Mecahnics Act Like Children

Horrible!!!! I went to the Pep Boys on McKnight Rd. in Pittsburgh, PA at 12:30PM on 10/1/12 with a slow leak in the a front tire. I was given a quote for a new tire and told the wait would be 1 hour. I got lunch, came back to the store. The Waiting Room was uninhabitable because the TV was on full volume. I could not wait outside because a *** was on the Phone, LOUDLY, arranging clients. THREE HOURS LATER they got my car. The mechanic asked which tire. I said "Front passenger" He kept coming back and asking which tire. (Apparently he could not comprehend what "Front Passenger" means.) Finally I walked to the car and put my hand on the tire and said "This one!". Then another mechanic ran up to him and started wrestling! They chased each other around the Shop like two School Boys, playing tag. When they were done the Mechanic forgot which tire had to be changed and asked me again. It was now 4:30 PM, I had enough. I said "Take the car off the rack and give me the keys". I said that four times - finally SCREAMING - before I got my car back. You need to hire ADULTS as mechanics! I will NEVER go back to Pep Boys again!
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Author
Location
Pittsburgh, Pennsylvania
Review #348886 is a subjective opinion of poster.