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1.3
Details
Went to Pep Boys and was told I needed a new fuel pump along with 5 other items. Quoted me 1600 then brought the price down to 1400. My daughters car and she is away at college so I had no choice. While driving it on the highway two hours after leaving the store the...
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Author
Location
Tallahassee, Florida
Reason of review
Bad quality
Loss
$1400
Preferred solution
Full refund
Review #1264322 is a subjective opinion of poster.
0 comments

Pep Boys - Website woes

I ordered some parts from their website. Everything that I put in the cart said that it would be available the next day. After I checked out and paid for the order, then it tells me it could be 4 or 5 days before I could pick up my order. If I wanted to wait for my parts I would have ordered from Rock Auto and paid $10 less
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Author
Reason of review
Order processing issue
Review #1263503 is a subjective opinion of poster.
0 comments
2.4
Details
Okay, so my issue is not as bad as most I saw here, but still........ an issue it is. Needed new windshield wiper blades. Went to Pep boys in Bensalem Pa. At that time they had a huge selection. While looking around I saw Rain-X blades advertised in store as: buy (2)...
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Author
Location
Edgewater Park, New Jersey
Pros
  • Convenient location
Reason of review
Order processing issue
Loss
$400
Preferred solution
Pay the 2 days of work I had to miss b'cause YOU sold me wrong parts, even with the VIN #
Review #1262104 is a subjective opinion of poster.
0 comments
I went to Pep Boys for a new tire due to a flat on my way to work at around 6:30am. I waited for the store to open their doors and i was the first customer at 8am. At 9:15am I paid for my tire and proceeded to where the mechanic left my car. Upon approaching my car, I...
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Author
Reason of review
Bad quality
Review #1254667 is a subjective opinion of poster.
0 comments
1.0
Details
You guys have the worst customer service I have ever witnessed. The manager at your location 4311 Montano RD Albuquerque, NM I believe his name is David Colon refused to look at my car after I stated that it was shacking at 55 MPH. They had done a wheel alignment for...
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Author
Location
Albuquerque, New Mexico
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1243220 is a subjective opinion of poster.
3 comments
1.2
Details
Your employees at Caguas PR 00725 are gross they have no manners They do not on their vocabulary good mornings thank you can I help you is not on their vocabulary treatment is worst. I hope I don’t have to comeback
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Anonymous
#1477232

No because MOST customers give you a sarcastic response when you greet them. you say “good morning” they say “what’s so damn good about it”. Thank you gets you “why are you th...

Author
Location
Caguas, Caguas
Reason of review
Poor customer service
Review #1241852 is a subjective opinion of poster.
0 comments
I took my truck in for a power steering leak. In 10 mins of my car being on the lift I was told the repair would be $2700. They charged me 2 times for the part. I decided to get a second opinion because their diagnosis wasn't sitting right. Needless to say I took my...
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Author
Reason of review
Problems with payment
Review #1230098 is a subjective opinion of poster.
0 comments

Pep Boys in Chula Vista, California - Oil change

2.3
Details
I took my 2005 Nissan Sentra to Pep Boys in Chula Vista Ca, to change the oil they put 5 quarts of oil in my car instead of 3.5 I drove out of there and 2 miles down the road I started smelling burning so I pulled over to check the dipstick and they overfilled it that is so bad for any vehicle you can easily blow a oil gasket .
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Author
Location
Chula Vista, California
Reason of review
Bad quality
Review #1228979 is a subjective opinion of poster.
0 comments
1.2
Details
Pep Boys - Ordered $150 Griot's Garage Polisher, shipped $20 AC DELCO Drill
I ordered the following items from Pep Boys on March 31, 2018 Order # 1326537737 Griot’s Garage Random Orbital Kit, 6” (Polisher) – Qty. 1 Meguiar’s Plastic Cleaner / Polish – Qty. 2 Carrand Contour Tire Wipes – Qty. 4 Received an email on April 1, 2018 at 8:50 AM...
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Author
Cons
  • Being shipped the wrong item
Reason of review
Problem with delivery
Loss
$165
Preferred solution
Deliver my polisher today, and be compensated for my time.
Tags
  • Pep Boys Ignorant
Review #1227055 is a subjective opinion of poster.
0 comments
1.0
Details
I went into a auto repair shop that I have use in the past and purchased my tires from to have my tires rotated. When I got to what I thought was Elliott Tire in Mount Vernon WA was now Pepboys. After having my tires rotated the tech came out and told me my Water Pump...
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Author
Cons
  • Being treated with disrespect
  • So disappointed with this company
Reason of review
being lied to
Tags
Review #1226493 is a subjective opinion of poster.