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1 comment
Xmas eve, only reputable place open and these lazy individuals took my truck at 7:30 am my problem is a drivers side front wheel bearing. Not sure if it was the inner or the outer. Manager said he would call when he new something. At 12:30 pm i called. He advised me...
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Anonymous
#647962

they gave ur truck back and said they could not fix it. have u seen the other (real) complaints on this site. thanks for wasting my time

Author
Location
Livingston, New Jersey
Review #370052 is a subjective opinion of poster.
7 comments
My 1991 Mazda B2600i truck wouldnt start. Towed into Pep Boys and they did the diagnostic test, result was to replace the wiring harness. Cost of a used harness was $425 and then labor cost $1300 total cost $1725. Service MGR said the air conditioner would have to...
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Anonymous
#1307976

Dude...look where you took it Pep Boys.. seriously you got fuked ! You should have parked it until you got with people in the :"know".

Author
Location
Rock Hill, South Carolina
Loss
$1700
Review #369617 is a subjective opinion of poster.
0 comments
I work with a Chemist that is not car savvy so when he applied the brakes and heard a noise like anti lock brakes were working he took his vehicle to the local pep boys. They told him diagnostic test will tell them what the problem was. They determined it was the...
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Author
Location
Bernhards Bay, New York
Loss
$1200
Review #368363 is a subjective opinion of poster.
0 comments
Had a 10:00 appointment on the 15th of December to take 2 cars to the local Pepboys in Milton,Florida for oil change and tire rotation. We arrived about 10 minutes early and 2 1/2 hours later we were on the road. There is a sign in the waiting room that says "EXPRESS...
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Author
Location
Milton, Florida
Review #368244 is a subjective opinion of poster.
1 comment

Pep boys tore my car apart for switching mechanics

I got my car towed to pep boys to find out what was wrong with it. Once they told me that i needed a new fuel pump, they gave me an outrageous price. I called around for a better offer and found one that was half pep boys offering price. When it was towed to the new mechanic the gear shifter was in pieces along with a few other things. Nothing was put back to gather but it seemed like they just took *** apart because i switched mechanics. I now have to switch gears with a screw driver. Dont ever go to the pep boys off hammond dr in sandy springs ga.
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Author
Location
Marietta, Georgia
Loss
$700
Review #365491 is a subjective opinion of poster.
0 comments

Pep Boys in Fort Lauderdale, Florida - "No Good *** Tire"

Please be advised that I purshased four (4) brand new tires from the store on 601 E Sunrise Blvd, Fort Lauderdale, FL. Immediately after the purshase I started having complication with the right front driveside tire. The tire was losing air pressure maybe a few weeks after I purshased, the tires, I immediatealy took my car back to Pep-Boys and notified them that the tire was losing pressure. I inspected the tire before I took my car to Pep-Boys, I did not see any nail. screws, or glass in the tire. One of the mechanic said that he had found a screw in the tire. The tire was repaired, at least I thought, that it had been repaired because within a few days or so the tire was losing pressure again. I took my car there for at least 5 to 6 times and they were all about the same tire. I voiced my displeasure about the continus problems that I was having with what was suppose too be a "brand new tires". I recently spoke with the Service Manager Aldo he only suggested pro-rating me for the other tires. I feel or, should I say the tire was defected upon my purshasing them. I want to have a refund, or my tires replace with new ones because the constant tire loosing pressure they eventually caused my fron tires to wear out. Thank You Ron Jones 12/5/12
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Author
Location
Fort Lauderdale, Florida
Loss
$200
Review #364922 is a subjective opinion of poster.
0 comments
I purschased, four new tires from the store on Sunrise Blvd, in Ft. Lauderdale, Florida May or, June 2011. Since the purchase of those tires, I have had at least five or, six times the front driver side tire has repeately loss pressure in it. I took the car to Pep...
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Author
Location
Fort Worth, Texas
Review #364853 is a subjective opinion of poster.
0 comments

Pep Boys in Irmo, South Carolina - Service

Went to Knoxville, TN location for a nail in my tire. I arrived at 8:25 My car sat in the front for about 15 mins prior to taking it back, one other person was in the store. Was told 15 mins we are really slow today. not sure if he meant the actual service or schedule. There is 4 men in the tall booth just laughing. Four men at the service center line, 3 men in the back working on cars that I can see. Where is the true customer service? That was over 2 hrs ago. Start a Ban on pepboys service!
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Author
Location
Irmo, South Carolina
Loss
$75
Review #364575 is a subjective opinion of poster.
1 comment

Pep Boys - "no return of electronics goods"

We went to Pep Boys at Germantown, MD to return and non-working GPS. At first, we went to the cashier, and then another guy from parts took it to a side for examining, even though we told him we want to return it. He examined the fuse and then passed it to the service desk to a mechanic with assistance service manager. It was already more than 10 mins when all these happened. He made us waited for him to finish with his customer. Later, he told the retail shop manager about the GPS,says they need the jump start pack to test the GPS. They let us waited for at least another 5 mins and then try it and says "the fuse is blown". We told him we want to return it and he replied: "You can't return electronics goods!" I told him you're the one who told me I can return it when we purchased it on Black Friday. The entire process took like 30mins. We felt it's ridiculous! First, they tried to *** us around and then try to lie to us by saying it's not returnable. We're disappointed with the service and felt insulted by this experience. Before the increase and the change of staffs to international people, buying experiences at that store was so different. We'll never patronize that store again!
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Author
Location
Clarksburg, Maryland
Loss
$80
Review #364109 is a subjective opinion of poster.
1 comment

Pep Boys in Ontario, California - Service

I went to local Pep Boys to have a light bulb on my Dodge Charger replaced. The bulb I had purchased from the local Dodge dealership, so it was not a matter of bulb pricing. I was quoted $120 in labor to replace the bulb. It was a 10 minute job. I went a couple of stores down to the local Firestone Repair place. They charged me $12.50 to replace the bulb and it was in and out in less than 15 minutes. Pep Boys service is way over priced. I have no idea where they come up with $120 price tag for 15 minutes of work. I would not recomend having your car serviced there........
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Author
Location
Ontario, California
Loss
$105
Review #362986 is a subjective opinion of poster.