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Pep Boys in Montclair, California - Tire changeup and didn't catch it. Ouch !

Went into the store, asked for a quote on Continentals Extreme Contact Tires. I received the quote, but I didn't really pay attention to it, except for the bottom line $. Made an appointment following day, and went in with the quote, still thinking it was for the requested Continentals, so after installation, and payment I drove away. They didn't clean the tires so they still had all the white stuff on them. As I went to clean them I read the name Falken and snapped to what had happened, then reviewed the quote and work order and found that both of them had the falken name instead of the continental extreme contact tires. So, bottom line, Buyer beware. That way you will catch the error if the quote is wrong...I really should have caught it myself.
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Author
Location
Montclair, California
Review #398466 is a subjective opinion of poster.
2 comments
First thing got there at 8 am only one employee working . Now its 10 am and they finally look a tires has nail in it, said nail in a non fixable spot. Could sell me another tire for $150.00 dollars what about road hazard only applies to tires if you had just left...
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Anonymous
#647952

big O, sears, sts, nobody gives away free tires even if their under warranty. what u have is a pro rated amount. if pep boys gave away free tires for old damaged ones they or ...

Author
Location
Louisville, Kentucky
Loss
$200
Review #395709 is a subjective opinion of poster.
0 comments

Pep Boys - PEPBOYS IS A RIPOFF

I had a muffler installed at the Mechanicsburg location. DO NOT TAKE YOUR VEHICLE TO PEPBOYS The muffler gasket didn't get installed like it was supposed to I was charged for it WHen I took the car to get inspected it failed and I had to pay the shop to install one after paying pepboys to do it. They also charged me for a brake inspection withoutneeding to look at my brakes. I went in there for a muffler problem telling them exactly what was wrong and they charged me for a brake inspection THIS COMPANY IS A TOTAL RIPOFF DO NOT GO THERE
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Author
Loss
$100
Review #393692 is a subjective opinion of poster.
1 comment
I took my Ford Explorer in for a state inspection and decided to have them change the oil as well. While the truck was on the lift, one of the techs comes in calls me over to "let me know what's goin' on." He procedes to tell me that my front sway bar bushings are...
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Anonymous
#623937

Well, I have to fess up and admit that they were actually write about the sway bar end links, but they didn't say that...they just said sway bar bushings. Anyway, nevermind my...

Author
Location
Bedford, Texas
Review #393024 is a subjective opinion of poster.
1 comment

Pep Boys in Dallas, Texas - Tires (customer service )

we went to Pep Boys we bought 2 tires we had told the tech to put our new tires on the front and the front tires on the back instead they put our old bald tires(back tires ) on the front and the new tires on the back the tires that were on the front were recently purchased about 5mts ago they took those tires off the rims and put the new tires on then they put the new tires on the back I had to go back the next day to get them to find my tires and exchange them they were still in the shop they still put those tires on the front. The tech at the counter was soo RUDE and VERY LOUD unprofessional We were told that they never put new tires on the front of a vehicle because it was State Mandate Law SOMEONE NEEDS TO LOOK INTO THIS STORE AND THE ATTITUDE OF IT'S EMPLOYEES ON CAMP WISDOM RD IN DALLAS TX I will never go back to this Store again YOU have lost a long time customer
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Author
Location
Dallas, Texas
Review #391230 is a subjective opinion of poster.
0 comments

Pep Boys in Allison Park, Pennsylvania - Oil change

i made an anpointment 3 days in advance at 930 in the morning.at930 they said they could find the car in the lot. 15 min later they pull it in! 55 min later I am walking out the door,finally job done!i drive the car 1/2 a mile,SMOKE STARTED COMING FROM UNDER THE HOOD!!!pulled over to check it myself, they spilt oil on the cover ,and down the manifold.NEVER AGAIN !!!!!!! this is why I do all my own work! everybody told me they only hire monkeys,now I believe them. THIS IS A NEW SHOP,SORRY,BUT IT IS NEVER GOING TO MAKE IT.
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Author
Location
Allison Park, Pennsylvania
Review #387556 is a subjective opinion of poster.
1 comment

Pep boys used super glue on my fuel pump

Every repair pep boys ever did on my 1997 camaro was botched and later had to be redone at the Chevy dealer: -They repaired my fuel pump for $600 and 2 years later it failed again. The Cehvy dealer found they had super glued it on when they did the work. -They convinced me to replace my water pump. A year later the Chevy dealer had to redo the work. -They repaired my power window. Two years later when it failed, the Chevy dealer found the parts were incorrectly installed. Never. Never. Never ever go to Pep Boys for auto repair!
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Author
Location
Knoxville, Tennessee
Loss
$3500
Review #387384 is a subjective opinion of poster.
3 comments
I HAVE RECENTLY STARTED WORKING AT BOYS AS A SERVICE ADVISER, NOW I FILLED ALL MY PAPER WORK FOR THE MY EMPLOYMENT AND ASK FOR DIRECT DEPOSIT. THEY TOLD ME THAT MY FIRST CHECK WOULD HAVE TO BE HARD COPY WHICH MEANT A PAYCHECK WOULD BE MAILED TO MY HOME WHICH WAS FINE,...
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SUCKA!
#609148

There are actually quite a few HR offices/PEO companies which mail out a first hard copy check as a form of validation, which I won't get into, simply because you are obviousl...

Author
Review #383864 is a subjective opinion of poster.
0 comments
Re: Customer Care Case #147804. On 11/16/12 I had my vehicle towed to PepBoys in Laurel, MD for a crank no start. On 11/17/12 I went to the store's shop authorizing the repair of the timing belt and was told it would be ready by 11/18/12. I called on 11/18/12 only to...
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Author
Location
Laurel, Maryland
Loss
$2000
Review #383793 is a subjective opinion of poster.
1 comment
First off I had to return a battery that died But was still under warranty and couldn't get no assistance with getting it out of my car. My second visit I had to take my car back after being charged $700.00 for a tune-up and a power steering hose when the hose...
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Anonymous
#647956

minimal assistance and more money from ur pocket..... thats business, how do u get paid.

Author
Location
Columbus, Ohio
Loss
$700
Review #382747 is a subjective opinion of poster.