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My 2002 Cadillac Deville needed an oil change and already knew I am due for a tune up.Just got a digital bumper to bumper diagnostic from Riechard Buick all I'm lacking is two 0-2 sensors and transmission mount. Pep boys boys touch my car and now everything they made I...
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Author
Location
Dayton, Ohio
Loss
$3800
Review #412850 is a subjective opinion of poster.
1 comment
Took my wife's car into pep boys in Lakeworth TX for an oil change and break job. They did OK on the breaks but the wingnut who did the oil change felt that it was not really important to tighten the oil pan nut. I spotted the leak after my wife had taken the vehical...
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Anonymous
#659522

It would be nice if some people checked their spelling, it lends professionalism and credibility to their comments. It's not vehical, and it's "brakes" not "breaks"... I...

Author
Location
Fort Worth, Texas
Loss
$120
Review #412798 is a subjective opinion of poster.
0 comments

Pep Boys - Poor customer service

I arrived at the Santee, CA location for my appointment on Monday. Your representative looked at their computer and requested when I had made the appointment. I was then informed that the technician who does air conditioning won't be in until Saturday! It was fairly obvious this was the first time the appointments were checked. If the appointment had been checked earlier, I could have been called. This is poor customer service. It would appear you need to update your website so that occurrences such as this would not be allowed. That is, if a technician is not available, do not let the appointment be scheduled.
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Author
Review #412421 is a subjective opinion of poster.
0 comments

Pep boys refused to help me

I was driving home from college when my car was warbling FHP suggested I get a new tire to drive the remaining 3 hours and so I came of the turn pick and the first tire shop I saw was pepboy. I arrived at 7:08pm and he refused to sell me a tire. I asked him to help me find a store and he wouldn't use his computer to help me. I have never experienced this before. I couldn't believe he was going to leave me stranded in a city I don't know without a proper tire. I am appalled and disgusted.
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Author
Review #411421 is a subjective opinion of poster.
0 comments

Pep Boys in Bridgewater Township, New Jersey - $2,200 BRAKE JOB - WORK NOT EVEN DONE

Bridgewater, NJ: I brought my old Mercedes in for a brake fluid leak and received a $2,200 estimate for a complete brake job. After balking at the obvious bill padding, it was reduced to $837. I was lied to repeatedly & they refused to take my check - obviously concerned I would stop payment. GET THIS: No work was done on the right rear brakes or rotors - pulled tire yesterday. GET THIS: I've been a customer there for 15 years & am in the REWARDS PROGRAM. Sleazy Dirtball Tactics & incomplete, incompetent work. CONTACTED CUSTOMER SERVICE & THEY'RE EVEN WORSE - TOLD ME TO GO AHEAD & SUE IF I LIKE. DISGUSTING!
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Author
Location
Bridgewater Township, New Jersey
Loss
$754
Review #410766 is a subjective opinion of poster.
3 comments

Pep Boys in Jacksonville, Florida - Fram Extra Guard Oil Filter

Tried to return two unopened Fram oil filters which I had bought to keep as spares. Sold the car(Jetta) for which it was bought; now have a Honda Accord. The filters cannot fit a Honda. Could not find the receipt. One of the sales clerks suggested I sell them at a community yard sale. Store manager told me unless I had the receipt or was a member of some program I could not get a refund, not even a store credit. Know something? I will buy my stuff from Wal Mart in the future; best return policy. Pep Boys sucks.
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Author
Location
Jacksonville, Florida
Review #410385 is a subjective opinion of poster.
3 comments
I went to get 4 new tires because they had a sale. Well they come back an hour later saying 2 of my tire pressure sensors were broke an needed to be fixed so I spent $200 on the sensors, they told me I needed to let them "get in sync with each other" then the light on...
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Anonymous
#655393

Your state has a small claims court (peoples court). Sue the bastards for all the damage they did. Very inexpensive-$25. They probably won't show up. you will win & have the ...

Author
Location
Harvey, Louisiana
Loss
$300
Review #410114 is a subjective opinion of poster.
1 comment
at store no 1560, Christophe Carlson, Mechanic, invoice no 2012753. in for a oil change on 02/23/2013, the same day I noticed oil on the ground where my car was parked, in short, had the car checked by another mechanic who advised the oil filter was not changed, the...
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Anonymous
#653230

I am one of those unfortunate individual who saved enough just to get those buy 3 tires and get the 4th one for free. I ended up with 4 tire pressure censor that I will probab...

Author
Loss
$60
Review #409314 is a subjective opinion of poster.
0 comments

Pep Boys in El Paso, Texas - Starter Problem Ballooned to Alternator and Battery

My wife's car (2006 Honda Odyssey) had a starter problem. I called them and they did not had the starter in stock; therefore, I brought it from O'Reily Auto Parts and took it to them. After testing theys said my battery was going bad and alternator is not working properly. Hello!! we have been driving it and everything has been working fine. Anyway, after installing starter they said something is wrong with starter (O Reily told them it was fine) because alternator is making some weird noise (which it never made before)plus battery is showing bad in their instrument. Finally, I had to replace alternator but I refused to buy battery from them. I took car to Autozone to verify and battery is fine. Don't go to them otherwise they may make you change engine before they let you go
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Author
Location
El Paso, Texas
Loss
$230
Review #408613 is a subjective opinion of poster.
1 comment

Pep Boys in Green Bay, Wisconsin - NO REBATE

I ordered 4 tires may 2nd and by may 20th had still not received them,so I called pep boys and they could not figure out why my order was not filled so they said they would check into it.two days later may 22nd I received a Email that the tires will be shipped.Well today April 11 Pep boys declined my REBATE for 1 tire if Purchased Before May 7 which my order was in and paid by my credit card on may 2 which I should have received 175.99 REBATE 1 tire plus a 50.00 Gift card from Falken Tires.They declined my REBATE because they screwed up my order and filled it on May 22nd,instead of May 2nd when I bought them.PEP BOYS DIDN'T STAND BY THERE SCREW-UP AND DECIDED TO SCREW ME INSTEAD,THIS WAS MY FIRST PURCHASE FROM THEM AND WILL DAM WELL BE MY LAST.
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Author
Location
Green Bay, Wisconsin
Loss
$226
Review #407442 is a subjective opinion of poster.