Pep Boys
Reviews and Complaints
Bad mechanics Puyallup Wa.
Outrageous!
The Real Pep Boys Employee
PEPBOYS does everything for less...
Warranty on PepBoys tires is a joke.....
I bought 4 brand new tires from pepboys in Howell New Jersey this past November. These tires supposedly came with a 100,000 mile warranty.
Ok great so if anything happens I will be covered... Not so fast....So on the way home from work thursday as I arrived home I hear a hissing noise comming from my back tire, Yup I got a flat...This morning I bring my car to pepBoys thinking i would get my tire fixed free of charge under the warranty. Well thats a joke, The first guy I talked to said it will be covered under warranty and it will be no charge to me.. Then about a hour later I get called up to the desk and im told i will have to buy a new tire, So what kind of warranty is that...
Its not one... I will tell everyone I know not to go to Pep Boys.. Maybe they should stand behind there warranty... because thats why I bought them in tjhe first place...
Pepboys you got $100 out of me today but you lost a customer for life.... Dumbos
Pep Boys and Tire Sale
Customer service,unhappy and concerned parent.
Pep boys customer service is awful
Front strut replacement
Refer to service work order #208**** - Store ID 0866
I took vehicle in on 11/13/2011. I explained the problem - they test drove the vehicle and replaced the struts and tie-rod. The vehicle continued to make the same noise. I finally took the vehicle to a mechanic on 3/30/2012 and he fixed the problem. He replaced the hub assembly on both front wheels.
He also noticed the shocks were defective - both did not have coimpression at all. The work was done by PepBoys in Hemet, Ca. I work in Yucaipa which is also where the mechanic is located. I called your Yucaipa store to see if they would fix the problem. I was told I did not buy an extended warranty and therefore all they could do is replace the shocks, but would have to charge $80-$90 per side labor. The mechanic already had everything apart - so I had the mechanic go to the Yucaipa Store to pick up the
replacement shocks and he would install. He spoke with Victor Hernandez (Manager) They did not have the shocks in inventory. I ended up purchasing shocks from another store - O Reilly Auto Parts - which I paid $127.71 for the 2 shocks.
I made that decision to have the mechanic do the replacement because the vehicle was completely torn apart on the front end and the labor was almost nothing for him to install since he had it apart anyway.
I do not feel PepBoys did an adequate job of evaluating what the problem was to begin with - they did not find the problem I was complaining about when I initially took it to them 11/13/2011 - the shocks were not the problem! - it was the hub assembly parts that needed to be replaced. And the shocks they replaced were defective. I have the shocks that were defective in my possession waiting to hear back from you and what you can do to correct what has transpired. I have been a customer of Pep Boys for 35 years and never had a problem until now. What can be done to compensate me for the mess?
Pep boys charged me for work not done
Cold shoulder but not for long!
Lack of respect!!!!!!
Ripped Off- Scammed - STAY AWAY
Bad AC Compressor
I bought a AC compressor from Pep Boys, and had it installed by a licened machanic. It came with a 12 month warranty.
It was working fine at first. about 20 miles down the rode it started making a grinding noise. I later took it back to the machanic that installed it. He said it has a bad clutch in it.
So I call Pep Boy's And they tell me the labor to change it out won't be covered. So now I have to pay to have the unit drained and reinstalled. I already paid to have it installed.
What a joke..!! Pep Boy's just lost a costumer I've been going there for forty plus years.
PEP BOYS ON SCOTTSDALE RD AND THOMAS SUCKS! DON'T GO THERE.
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Something has changed with pep boys. I have had work done there before, granted way expensive but the job was done right.
Another shop may have been a little less. But this time, I had to bring my car back 3 times to get my air conditioner working.Each time there was something else to charge more on.Cost totaling $1569.59. Shop fees for 3 visits $78 They stuck 39 dollar extended warranty on all, without me knowing. Got my money back for that.
My radiator fan was replaced since 1 of the 2 fans did not kick on, causing overheating while sitting too long with air conditioner on. Took it back again. Car sat the entire weekeknd without being moved. So much for warranty work.
Took it back today at 8am. It's 1pm and haven't heard a thing.Just called and was put on hold for over 10 minutes.Typing this while on hold. So much for pep boys.
refugee rd. Cols, Ohio location