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Pep Boys in Denver, Colorado - Charged me for parts not needed

Went in with issues on my Saturn AC. The control module wasn't working and they ran a diagnostic and said it must be replaced...That was $325 + labor. They called and said car was ready and when I went to store they brought out car and said "thank you". I went to turn on AC and NOTHING! Can't believe they didn't check to see if it was working. I went back in and they said they would look at it again. The next day they said I needed a new fuse panel...$400 + labor. At that point I said no way give me my car and I will take it to GM dealer (the experts). Well guess what Pep Boys???It was a fuse you idiots...a frickin' $10 fuse. Needless to say you will never get my business again, and I will make sure to let everyone I know not to ever shop your locations!!!
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Author
Location
Denver, Colorado
Loss
$400
Review #435408 is a subjective opinion of poster.
1 comment
My brother was broken down in pa and went to a pep boys for help,the temp out side 98 .the manager made my sister in law sit out side with her dog thats 15yrs old and her with medical problems the manager Refused to let the dog inside in the Ac or give water to the dog...
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wr400f250
#708982

They're not obligated to do anything to accommodate a pet, but any self-respecting business would have at the very least tried to make things more comfortable. I do know the P...

Author
Loss
$1000
Review #434499 is a subjective opinion of poster.
1 comment
I have been a loyal customer to PepBoys, in Ft. Lauderdale, Florida and have only received 110% outstanding customer service! Thank YOU, Aldo Arencibia, Javier Romero and Lorie Smith for the Amazing service, every time, in the pass 3 years. You have be fair in pricing,...
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Anonymous
#707814

you are a company employee, pep boys is a dumping ground for desperate "mechanics" who will work for peanuts and is rife with incompetence. i regularly fix pep boys mistakes. ...

Author
Review #434241 is a subjective opinion of poster.
0 comments
So I went into Pep Boys today after calling for availability for an oil change. The guy on the phone was very friendly and I was looking forward to the visit. When I arrived, I went to the service/tires desk and WAITED and WAITED and WAITED. Then someone came over...
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Author
Location
Berlin, Connecticut
Review #433718 is a subjective opinion of poster.
0 comments

Pep Boys in Woodland Hills, California - Oil change

Went in for a simple oil change, car started smelling like oil burning, took it to a real machinic who said pep boys did not change the drain plug nor put a new casket to properly seal it. Took it back and waited 2 hours for them to fix their problem. Never coming back here again. Pepboys woodland hills, ca .Went in for a simple oil change, car started smelling like oil burning, took it to a real machinic who said pep boys did not change the drain plug nor put a new casket to properly seal it. Took it back and waited 2 hours for them to fix their problem. Never coming back here again. Pepboys woodland hills, ca .
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Author
Location
Woodland Hills, California
Loss
$60
Review #433547 is a subjective opinion of poster.
4 comments
My experience with Pep Boys 7/10/13 Wednesday 5:15 P.M. – I notice flashing clock and poor starting. Go to Pep Boys Buy new battery and it is installed by Pep Boys. Waited on by Mike. Installation complete and I start to leave. I turn on my a/c and notice it is blowing...
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wr400f250
#709067

I wouldn't have left until I got my battery installation money back.

Author
Location
Las Vegas, Nevada
Review #432966 is a subjective opinion of poster.
1 comment
TOOK MY CAR TO PEP BOYS IN COVINA, CALIF. BECAUSE BRAKE PEDAL GOING TO THE FLOOR ON CAR. THEY SAID I NEEDED A MASTER CYLINDER WHICH COST $500. AFTER REPLACING THE PART THE PEDAL WAS THE SAME. TOOK THE CAR BACK AND THEY GAVE ME A HARD TIME. THEY CHECKED IT OUT AFTER I...
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wr400f250
#709069

I highly doubt the part was defective, most likely they failed to bleed the brakes and check all slave cylinders before giving it back. But, the biggest reason not to have you...

Author
Location
Covina, California
Review #432128 is a subjective opinion of poster.
1 comment
On Thursday I spoke with Lou, a wonderful person and good employee about my car and had it towed to the shop. Friday I spoke to him again and increased what needed to be done. He told me he would be off on Saturday but to call and they'd get the manifold gasket done,...
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Anonymous
#704327

Its been awhile since I complained got the car fixed elsewhere NVER heard from Pep Boys Fontana. They still have the lazy broad retail manager - who knows nothing about cars,...

Author
Location
Los Angeles, California
Loss
$600
Review #431581 is a subjective opinion of poster.
0 comments

Pep Boys in Houston, Texas - Went for oil change got shafted

I went to pep boys svc center and got an oil change. Forgot my phone so i returned to pick it up from the shop. When i returned i noticed an oil spot on my driveway. I climbed under my car and noticed the boot on my cv joint had been torn and was dripping fluid. It was the boot on the side where my oil filter was. I remembered how the guy changing the oil grabbed at it for leverage. After the customer svc man denied me any satisfaction i spoke to the mgr. After that, i spoke to the district manager. He interupted me as i started to speak. Tilted his shoulder to let me see his badge saying " i been working on cars for thity years, i never heard of such a thing!" I asked if he was gonna allow me to finish speaking or if we should end the conversation. He said this conversation is over. I hadnt even finished a sentence. *** poor pep boys!!! As a prefered customer who used his fifteen dollar rewards card to pay for the thirty dollar oil change. Im through. Seems customers should be heard out not herded away.
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Author
Location
Houston, Texas
Loss
$546
Review #430845 is a subjective opinion of poster.
0 comments
I work at Pepboys in Tuscaloosa, Alabama. The manager charges customers for work that is not performed. He assigns an employee name that has no clue that this is being done. The customer most of the time files a complaint. Then the employee gets fired. The manager is...
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Author
Location
Tuscaloosa, Alabama
Review #430841 is a subjective opinion of poster.