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4 comments

Pep Boys not trust worthy

I went to Pep Boys for front end wheel bearings and front end struts to be replaced. They did the work after my car had been at their shop for 4 days. During this visit they advised me all four of my tires were badly worn. I asked them to check my spare tire to be sure it had air in it in case I blew a tire on the highway while saving money to afford four new tires. Did they add air to it? I didn't check, I TRUSTED THEM. I check and now I have NO SPARE TIRE, rim and donut is GONE along with my jack missing. I feel they either need to find my spare tire and jack within their shop on Cortez Rd in Bradenton, Florida OR replace them. I've been driving on four badly worn tires without a spare and jack... What if I blew a tire at night driving home from work on the Interstate?!!! Growl! I'm so angry that I put my trust in Pep Boys!
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Author
Loss
$400
Review #445945 is a subjective opinion of poster.
0 comments

Pep Boys - Online order/ customer service incompetence

Placed an online order for a Hurst shifter 98644720. Received package that looked like it was shipped all across the country multiple times and opened at some point. Shifter arm had to be polished back to life. I would have sent the whole item back but was forced to use it to drive the car. Shift *** was missing from packaging. Tried calling customer service, was hung up on once and then transferred to a random store who could not help me. Called a 3rd time and finally received a ticket number 204756 and told I would have a resolution by end of the day and that they had to pen an "investigation" claim. Called a 4th time 24 hours later only to speak with the most incompetent man ever who basically had no authority to make any decision. All I want is the shift *** taken from another package on a shelf and delivered to me- problem solved. I was told to take it back to the store to exchange and open an RMA# etc... I ordered this online to avoid dealing with a store. No wonder no one recommends your company because it's a failing business model. My customer satisfaction should have been taken care of immediately since it was an issue you the company created yourself. Maybe audit your shipments before sending!Can't wait to deal with the people at the store now. Never will I spend money here again.
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Author
Loss
$196
Review #445530 is a subjective opinion of poster.
1 comment

Pep Boys - Over priced estimates

On 08/19/2013, I had my car towed at Pep boys. They said I needed " timing belt and water pump and head gasket" I got this diagnosis made on Thursday. At that point, I had already rented a car. So I called the dealer to check how much the job will take. The dealer said $2200-3400 tops. Pep Boys said $4500! They won't come below the dealers price and now, they want me to not pick up my car unless I paid for their "services" What I know I owe them is the diagnostic fees. I never asked them to fix the car, but to diagnose it. Then I let them know that I had the timing belt, water pump done in Oct. 2010 and still have the receipt and the cars has less than 30,000 miles since then.. So how do I know what they are saying is correct and I never asked them to fix the car! I need my car back so I can take it to the dealer. Now it can't even move. I have lost wages taking time off from work to deal with this
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Author
Loss
$10000
Review #443125 is a subjective opinion of poster.
1 comment

Pep Boys - Bad customer serves with your manger

Cerstview FL Pep Boy On 8/23/13 a round 6:00 after complaint that was file Pep Boy complaint center call me to pickup me car one of the manager Did not agree with Pep Boy also this manager is not professional, he show that,do't like Hispanic or Latinos give as hard-time. To my understanding Pep Boy Have the high sanders of professional but this manager of Cerstview Fl . I filing this compliant to the management serve and treatment to the Hispanic Population, give this manager customer serve training whit all type of population Is very important that your manger give all your customer a good server and treatment this very important of all Pep Boys customer
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Author
Review #442776 is a subjective opinion of poster.
4 comments
I took my 1994 Ford Explorer in to fix my driver's side window since the motor went dead. Thinking it would be easily fixed, I got my quote, and thought it was a done deal. Just had to wait for the call to pick up my car and pay the bill and say thank you. This was...
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wr400f250
#708876

Replacing a window motor is something any self-respecting backyard mechanic can easily do himself in less than an hour. You probably have friends who would've gladly done it f...

Author
Loss
$700
Review #442770 is a subjective opinion of poster.
4 comments

Pep Boys in Raleigh, North Carolina - Ripping off customers left and right

I have personally witnessed pepboy employees at the garner nc store selling multiple services that had absolutely no reason to be sold, clean air filters just because there is a quota and no one wants to get in trouble, so as a consumer I get ripped off because your employees are scared to be fired. so I wonder what everyone else will think about these "quotas" once they find out you are stealing money from them for no good reason. and fyi I used to work for these idiots and left very shortly after being told that I would sell 30 air filters a day or be fired.
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Author
Location
Raleigh, North Carolina
Loss
$10000
Tags
Review #442746 is a subjective opinion of poster.
0 comments

Pep Boys in Madison, Alabama - Never could get it right

the pep boys i went to for a tune up ended up costing $2200.00 then was told to take some where else they couldn't fix it. This was after 2 weeks of work they would get it running good enough for check light to go off then day later same mess. I took it elese where they found where one of may parts they replaced pluged in a harness crooked and ruined gasket motor draw to much air. They would pay bill for my fix but not give money back for parts put on that wre not needed about $1000.00
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Author
Location
Madison, Alabama
Loss
$2200
Review #441867 is a subjective opinion of poster.
1 comment
They are dishonorable. On 6/17/13 I purchased tires off the website that stated Buy 3, get 4th free. I specifically purchased those slightly higher priced tires because it stated Buy 3, Get 4th free. I printed that page from the website. I am 100% certain I bought...
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Anonymous
#721515

I agree. I made an appointment online for tires that stated buy 3, get 4th free after mail in rebate. I went to my appointment the next day and the man at the counter said t...

Author
Location
San Jose, California
Loss
$75
Review #439533 is a subjective opinion of poster.
1 comment

Pep Boys in Phoenix, Arizona - Telephone answering hold delay

I called 602-867-7985 on Bell RD Phoenix, Az. the call was answered quick enough but I counted 13 please hold then a break like someone was answering then more musac and advertisements then a click pause again thinking some was answering but then please hold. I hung up on the thirteenth routine. That is frustrating not to mention a lot of people like myself pay for our mins. No monthly charge. 2 other competitors answered with a person in two delays each.Loss is time time you can't put a price on.Reason for complaint hope they will fix it. I like doing business with Pep Boys.
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Author
Location
Phoenix, Arizona
Loss
$1
Tags
  • auot repair
Review #436865 is a subjective opinion of poster.
0 comments

Pep Boys - Driving in their parking lot an unmarked post went through my oil pan

drove through to purchase oil a pole had been cut off above ground level it went through my oil pan 3 months has gone by and they have done nothing I CALLED AND EVEN THOUGH IT IS IN THERE LOT THE DISTRICT MNAGER CLAIMS IT ISNT THEIR PROPERTY THE ONLY PROPERTY IS THEIRS IS THE BUILDING ?SO BASICALLY WHEN YOUR CAR IS THERE IF NOT IN BUILDING ITS NOT COVERED. INSTEAD OF BEING APPOLOGETIC THEY HAVE BEEN (VIC) AND STORE MANAGER SMART MOUTHED AND UNHELPFUL the Cretview florida store has had this same lot had employees park in this area drive customer cars and had displays in same area .
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Author
Loss
$250
Review #436327 is a subjective opinion of poster.