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1 comment
I took my 2002 VW Cabrio in to Pep Boys in San Antonio to see if the mechanics could determine why the coolant light was flashing on the dashboard. I was told the ENTIRE coolant hose system was routed incorrectly and had to be totally redone. Hmmmm .... I've driven...
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Anonymous
#750939

i wish the automotive industry took licenses away as easy as other industry do. Its not right what these jerks do and this is why we cant trust mechanics who have the nerve to...

Author
Location
San Antonio, Texas
Loss
$1000
Review #457759 is a subjective opinion of poster.
0 comments

Pep Boys in Victorville, California - Told I had a 3 hour wait, now on hour 5.

I took my ford explorer in for a replacement radiator. I was told I would have a 3 hour wait, and I am on hour 5 with no sign of them getting done. I went out to check on the progress and NO ONE was working on it. They were standing around smoking and joking. They also over charged for a simple replacement, and wanted to get me to buy additional replacements that were completely unneeded, just so they could make more money. I will never return to this store for any form of business, waste of a day for a repair that would have taken a mechanic an hour at most. Never come to this pep boys. It is in Victorville CA.
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Author
Location
Victorville, California
Loss
$380
Review #456880 is a subjective opinion of poster.
1 comment
I made an online appointment for service on my car, and after waiting 20 mins in line to check into the service department, I was informed they do not honor appointments. BTW, they were trying to accept payment from one customer while I waited even though there were 3...
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Anonymous
#753411

I also made an appt. that was not honored.I told him and he response was you get the service when you get it.I was devastated,and I told him how I felt about his response.Pep ...

Author
Loss
$50
Review #456865 is a subjective opinion of poster.
0 comments

Pep Boys in Greensburg, Pennsylvania - Complete Incompitence

Made an appointment to have a part replaced....got there and the part was not there. Made another appointment and after 1 hour the vehicle was still sitting out side.....over a 45 minute drive to get to the store and 2 trips did not make me happy.....plus they said it would be 1 1/2 hour and it turned out to be 3 hours.....coffee was cold, TV was broke, garbage was over flowing and bugs were flying out. We have depended and raved about Pep Boys for years but it seems to be going down hill....what the heck is going on?
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Author
Location
Greensburg, Pennsylvania
Review #455877 is a subjective opinion of poster.
2 comments

Pep Boys - Overcharged for a Simple Repair

My car thermostat went to hot today so I took my car to Pepboys in Baltimore. They came back with a quote of over $300 to replace 2 hoses on the radiator and do a flush and fill. I called the mechanic on it and he said only 1 hose had to be replaced and it would be $214.90 for one hose and a flush and fill. He said he could beat any local price, so then he called Mr. Tire. They charge 99 for a flush and fill plus hoses should have been under $200. So I told him no and I will take my car somewhere else. I felt because I am a woman, they assume they can rip me off! Never again! I want everyone to know about it!
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Author
Loss
$34
Review #454730 is a subjective opinion of poster.
0 comments

Pep Boys - Horrible customer service, takes them 6 hours for tire mounting

Was told over the phone one price, told in store another price, now still waiting for the 5th hour and they added $70 of unauthorized work and they still aren't done! The manager is rude and cracking jokes, NEVER COMING HERE AGAIN! This location is on Stirling Rd in Hollywood, FL. DON'T GO THERE AND SPEND ANY OF YOUR HARD EARNED MONEY!!!!!!!!! Manager Robert Hines doesn't give a *** about how his customers feel, makes jokes in your face, these people take forever, don't even bother wasting time you will just get ripped off by these fake so called mechanics.
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Author
Loss
$255
Review #454262 is a subjective opinion of poster.
0 comments

Pep Boys in Atlanta, Georgia - Pepboys workers, service, and rebates are a scam and wrong

I got tires from pepboys I ordered them online because they were suppose to be but 3 get one free and it had an extra promotion for another discount from the tire company and a 10% discount. I payed online went in to get my tires and they said I had to pay them again I asked didn't I already pay. Not to mention all the guys were staring at me when I came in just because I was a young single lady and the customer guy was trying to hit on me and took my number from my information was a weird *** guy. Any how he told me to come back later because I didn't have my card I used to pay for it online. Then the manager came in and charged me for the whole thing through my payment online before I came back up there with my card and then never gave me my discount. Then I never recieved either of my rebates and they said they would be coming in the mail and I didn't have to do anything. I submitted for my free tire but they never processed it.I called and complained a couple months later and they finally got it taken care of with the free tire and sent me a gift card which I can't even use for things I need to use it for. Still they will not give me my other rebate not the tire company or pepboys and won't take care of it for the company is *** and the next week my starter went out in my car and I had to get that replaced that seems a seems a little suspicious. I am concerned about the rest of my car I don't know what they did to it and then they tried to offer me free oil change I am scared to go back up there and have them touch my car again. I have the lifetime tire rotation and balance package for there omg how an I going to get that done with out them messing something up every time. This is not ok and something needs to be done about this company and its false advertising and harassment from the guys there on women who come in. I also reported the guy and they did nothing about it just shows how *** they are.
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Author
Location
Atlanta, Georgia
Review #450572 is a subjective opinion of poster.
1 comment

Pep Boys in Houston, Texas - Did not call when ordered parts arrived!

Sometime last week I went to Pep Boys and ordered some LED white lights. They told me they would be in by the next day. I got a call the next day saying that the store where they ordered them from didn't have them, so they were going to order them from the warehouse, which is fine. Never did I get a call from them. I called them this morning (Sunday)a week later, and turns out that those lights have been in the back, no one called me to confirm that they were there! When a part is ordered and has arrived the store, who ever is in charge needs to call the customer to say that the part has arrived and is ready to be picked up.
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Author
Location
Houston, Texas
Review #450030 is a subjective opinion of poster.
2 comments
pep boys are a rip off. they have on their web page that they offer a free check engine light diagnostics and free estimates so you can figure out whats wrong with your car before you spend any money. When I went to the Caldwell,NJ store they said it would cost $51.98...
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Anonymous
#721820

How long have u worked for pep boys? I was willing to pay the $52 but after an hour they wanted an additional $118. Their expertise could not find that the gas cap was loose. ...

Author
Location
Caldwell, New Jersey
Review #448595 is a subjective opinion of poster.
0 comments

Pep Boys - Improper tire installation! nobody seemed to care!

I am so very displeased at the service that I received at the pep boys in Marlow heights. My vehicle was previously serviced here about 5 weeks ago and I had issues then. One being that something fell from under my vehicle as I drove down the road after leaving! My issue today is that I come in for a rotation and the tech working on my vehicle states that my front tires are different sizes and the larger front right has a BUBBLE in it! Pep boys decides to tell me that it is not their job to pay attention to the tires being placed on the car, BY THEM! He then proceeds to tell me that its not an issue to have two improper size tires in the front "because it's only off by like 5cm."REALLY! anyone with internet can look up the dangers. I am utterly disgusted at this establishment and THE FACT THAT MY TIRE COULD HAVE BURST AND I COULD HAVE BEEN SERIOUSLY INJURED OR EVEN KILLED IS OF NO CONCERN to them is even more disheartening.
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Author
Loss
$200
Review #446290 is a subjective opinion of poster.