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Went to Pep Boys and was told I needed a new fuel pump along with 5 other items. Quoted me 1600 then brought the price down to 1400. My daughters car and she is away at college so I had no choice. While driving it on the highway two hours after leaving the store the...
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Pep Boys - Website woes

I ordered some parts from their website. Everything that I put in the cart said that it would be available the next day. After I checked out and paid for the order, then it tells me it could be 4 or 5 days before I could pick up my order. If I wanted to wait for my parts I would have ordered from Rock Auto and paid $10 less
Okay, so my issue is not as bad as most I saw here, but still........ an issue it is. Needed new windshield wiper blades. Went to Pep boys in Bensalem Pa. At that time they had a huge selection. While looking around I saw Rain-X blades advertised in store as: buy (2)...
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Edgewater Park, New Jersey
I liked
  • Convenient location
I went to Pep Boys for a new tire due to a flat on my way to work at around 6:30am. I waited for the store to open their doors and i was the first customer at 8am. At 9:15am I paid for my tire and proceeded to where the mechanic left my car. Upon approaching my car, I...
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You guys have the worst customer service I have ever witnessed. The manager at your location 4311 Montano RD Albuquerque, NM I believe his name is David Colon refused to look at my car after I stated that it was shacking at 55 MPH. They had done a wheel alignment for...
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I didn't like
  • Customer service
Your employees at Caguas PR 00725 are gross they have no manners They do not on their vocabulary good mornings thank you can I help you is not on their vocabulary treatment is worst. I hope I don’t have to comeback
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No because MOST customers give you a sarcastic response when you greet them. you say “good morning” they say “what’s so damn good about it”. Thank you gets you “why are you th...


Are you kidding anonymous? I bet you work for these clowns. Its is called customer service and it is what brings people back.Get a clue .

Caguas, Caguas
I took my truck in for a power steering leak. In 10 mins of my car being on the lift I was told the repair would be $2700. They charged me 2 times for the part. I decided to get a second opinion because their diagnosis wasn't sitting right. Needless to say I took my...
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Pep Boys in Chula Vista, California - Oil change

I took my 2005 Nissan Sentra to Pep Boys in Chula Vista Ca, to change the oil they put 5 quarts of oil in my car instead of 3.5 I drove out of there and 2 miles down the road I started smelling burning so I pulled over to check the dipstick and they overfilled it that is so bad for any vehicle you can easily blow a oil gasket .
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Value for money
Pep Boys - Ordered $150 Griot's Garage Polisher, shipped $20 AC DELCO Drill
I ordered the following items from Pep Boys on March 31, 2018 Order # 1326537737 Griot’s Garage Random Orbital Kit, 6” (Polisher) – Qty. 1 Meguiar’s Plastic Cleaner / Polish – Qty. 2 Carrand Contour Tire Wipes – Qty. 4 Received an email on April 1, 2018 at 8:50 AM...
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I didn't like
  • Being shipped the wrong item
I went into a auto repair shop that I have use in the past and purchased my tires from to have my tires rotated. When I got to what I thought was Elliott Tire in Mount Vernon WA was now Pepboys. After having my tires rotated the tech came out and told me my Water Pump...
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I didn't like
  • So disappointed with this company
  • Being treated with disrespect