Pep Boys
Reviews and Complaints
Pep Boys incompetency.
Pep Boys bait and switch, lied
Pep Boys N.Brunswick NJ ruined my car
Please beware of allowing PEP BOYS NORTH BRUNSWICK NJ to run their diagnostic scam on your car! I had my oil changed the week prior, a week later my car started making loud engine noises and a horrible shaking in the engine.
I DROVE it back there to be looked at. Immediately the desk manager said I needed to pay for the "free" diagnostic test, the test is free but the READING of the report was to be $89! Single woman, single income, not being a mechanic, I agreed to their diagnostic test. 3 days later after finding rides to work etc, I get the phone call.
Their estimate was over $3,000! (per them) leaking water pump, timing chain, motor mounts,serpentine belt, auto belt tensioner and the list goes on. Please remember I had my car in for a simple oil change a week prior and NOTHING. In addition the front desk manager was rude, dismissive and condescending both in person and on the phone.
I decided at that point to have it seen elsewhere. At that point, I was told by them it WON'T START! What? I drove it in!
Then the scare tactic of, "if you risk driving it, you could do permanent damage" I chose to have it towed to another auto repair shop. They did not like my decision and at this point raised my diagnostic fee from $89 to $109. AND would not allow me to use my Pep Boys points coupon for $60 toward this fee. The new repair shop said the water pump was fine, no need for the timing chain, BUT my car truly WOULD NO LONGER START, he informed me that there was engine damage and that if Pep Boys did any damage it would be next to impossible to prove, since I removed it from their lot.
The new mechanic ran an engine compression test and found that while I may have needed some less expensive repairs, IF during the PEP BOYS testing, they somehow damaged my car, it would be hard to pinpoint. SO the dilemma is, spend the $1,000 in repairs from the new shop, (note the $2,000 drop in price!!) sell the car as is, replace the engine, continue to fight PEP BOYS or shop for a new car. One has to get to and from work and not a lot of resources to somehow sue PEP BOYS when they will certainly cover their tracks. Bottom line is, I found a dealer willing to take the car (which was in great shape otherwise) as a trade and I purchased a new car, BUT I still feel that PEP BOYS IN NORTH BRUNSWICK NJ should not be allowed to simply go on with no awareness.
I send this out as a warning!
I know that myself, nor my 3 grown children, my mother, co-workers, friends and ANYONE else I can warn to stay away from PEP BOYS will do so. As an end note, the mechanic that I towed the car to for the second opinion is a FORMER PEP BOYS mechanic, that knows their tactics, but for obvious reasons did not want revealed.
Pep Boys does a bait and switch
NEARLY KILLED MY FAMILY
One of the Pep Boys drivers, who works for the Salem, MA location, blew through a red light and totaled my family's car. They nearly killed my husband and 2 small children.
Pep Boys has a cheesy insurance company and we cannot get anyone to talk with us, let alone cooperate with us. We called Pep Boys location in Salem, MA to discuss this w/the manager and he hung up on us. The Pep Boys driver received 3 citations and one of them was "driving to endanger". We have witnesses and the policeman on the scene told me husband that if the accident happened a second later, my husband and our children would be DEAD.
We need Pep Boys' insurance company to pay for a rental car (now that we don't have one) and we need them to pay the related medical bills. We are forced to pursue legal action. I really wish Pep Boys would run a thorough background check of the illiterate people they hire.
The driver who hit us is known to the police and is a drug user. Please be careful when you deal with this company, and avoid the Salem, MA location because you are dealing with uneducated low-lives.
Pep Boys
Pep Boys doesn't honor appt.'s
Service Sucked!
Pep boys
Radiator Rip -Off!!!
Has anyone ever reported to Pep Boys Corporate? If so could you share ?
Poor auto mech at laurel pepboys
PEP BOYS SOLD ME AMERICAN TIRES, TURNED OUT TO BE CHINA
PEPBOYS PA Fairless Hills, PA
took vehicle for inspection - waiting, waiting, waiting, guy from Pep Boys comes to me with 600.00 bill! tells me I need major work done!
I tell him I can't afford that work and I just had vehicle services somewhere else 2 months ago and they NEVER mentioned a problem with vehicle. Guys says to me "well, if I can get the price to 500.00 could you do it?" SCAMMER. Then says parts are not in store but will get them in that day. I tell him forget it!!!!
So, they put my car on lift, told me I needed major work done and could not get inspections sticker! Thank GOD someone in the waiting room was having the same SCAM pulled on him and he told me to go somewhere else just as he was going to do. We both went to desk and demanded our vehicles be brought out immediately. An hour later they call me to get my vehicle and charged me for an inspection that I NEVER got!
Horrible place, RIP-OFF, SCAMMERS!!!! I took my car down the road to a garage that was recommended and the mechanic put it on lift, actually brought me underneath and showed me what I needed, AND how PEP BOYS were wrong!!!!
Now I am getting my vehicle fixed by knowledgeable mechanic with HONEST MORALS! Don't use PepBoys!
PORT JEFFERSON NY PEP BOYS HIRES REAL DERELICTS!
Slow and disgusting
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If they had everything apart, why wouldn't they tell you what is obviously wrong and requires maintenance? If you were working on some one else vehicle and saw something that required maintenance would you say something or just not bother and let them find out for them selves?
It sounds like it was a courtesy to inform you of what kind of maintenance your car needs instead of letting you find out for your self. You could have also easily declined the maintenance but atleast you know about it.