Anonymous
map-marker Corning, Arkansas

Pep Boys incompetency.

I knew my truck need front brake pads. Dodge 2500, diesel 4 door. Arrived at 3:00 pm Saturday. First had to do a diagnostic. 30 minutes later the tech returned with the Diagnosis, I need front brake pads ad one new rotor and one turned. $ 360 estimat to replace both rotors or $56 less if only one. I'm out of my home town and caught by the high rip pricing. No choice but have the brakes replaced. 7:00pm thech says it will be another 15 minutes. 7:30 pm tech brings in the paperwork and I pay and on my way. About a mile or two away I notice the brakes are not sounding so good. When I apply the brake I get a slight thump as I apply heavier I get a real clunk. It's too late to go back so pep boys open at 9:00 am Sundays. I show up at 8:45 so I can be the first one in. The young lady assures me that every thing will be handled shortly. After an hour I asked what is the status. The reply was the rotor had to be turned again. Ok no major damage. 10:30 the technician brings in the paper work and my keys, I asked what was the problem? The rotor was not turned properly the first time. Well not a big deal, but I have bad news, while backing out of the bay the tech happened to strike another customers truck. Well I went out and looked and photographed the damage. The tech claimed the bulge at the tail light was already there. No my wife had just washed the truck the day before. Well some where around 11:00 am we got or dinged truck back with pep boys claim initiation in hand. So now what will happen next, I won't be back home until Tuesday, then we will find out what to do next. Yes I'm pissed and won't get over it soon.
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Loss:
$360
ksl
map-marker Allentown, Pennsylvania

Pep Boys bait and switch, lied

my daughter went in for a cracked manifold i think..She hit a lot of potholes driving in NY on a new job..they estimated $500, she called me from the shop, i said ok & wired her money. When they had the car apart, they found all these other things needed, struts, etc totalling $2,000. I told her have them put the car back together & take it elsewhere, which she did. They lost the job and all future business from myself and family who have been going there for many yrs. This was the Pep boys on rte 18 in e.Brunswick NJ.
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1 comment
Guest

If they had everything apart, why wouldn't they tell you what is obviously wrong and requires maintenance? If you were working on some one else vehicle and saw something that required maintenance would you say something or just not bother and let them find out for them selves?

It sounds like it was a courtesy to inform you of what kind of maintenance your car needs instead of letting you find out for your self. You could have also easily declined the maintenance but atleast you know about it.

TLMNJ
map-marker Newtown, Pennsylvania

Pep Boys N.Brunswick NJ ruined my car

Please beware of allowing PEP BOYS NORTH BRUNSWICK NJ to run their diagnostic scam on your car! I had my oil changed the week prior, a week later my car started making loud engine noises and a horrible shaking in the engine.

I DROVE it back there to be looked at. Immediately the desk manager said I needed to pay for the "free" diagnostic test, the test is free but the READING of the report was to be $89! Single woman, single income, not being a mechanic, I agreed to their diagnostic test. 3 days later after finding rides to work etc, I get the phone call.

Their estimate was over $3,000! (per them) leaking water pump, timing chain, motor mounts,serpentine belt, auto belt tensioner and the list goes on. Please remember I had my car in for a simple oil change a week prior and NOTHING. In addition the front desk manager was rude, dismissive and condescending both in person and on the phone.

I decided at that point to have it seen elsewhere. At that point, I was told by them it WON'T START! What? I drove it in!

Then the scare tactic of, "if you risk driving it, you could do permanent damage" I chose to have it towed to another auto repair shop. They did not like my decision and at this point raised my diagnostic fee from $89 to $109. AND would not allow me to use my Pep Boys points coupon for $60 toward this fee. The new repair shop said the water pump was fine, no need for the timing chain, BUT my car truly WOULD NO LONGER START, he informed me that there was engine damage and that if Pep Boys did any damage it would be next to impossible to prove, since I removed it from their lot.

The new mechanic ran an engine compression test and found that while I may have needed some less expensive repairs, IF during the PEP BOYS testing, they somehow damaged my car, it would be hard to pinpoint. SO the dilemma is, spend the $1,000 in repairs from the new shop, (note the $2,000 drop in price!!) sell the car as is, replace the engine, continue to fight PEP BOYS or shop for a new car. One has to get to and from work and not a lot of resources to somehow sue PEP BOYS when they will certainly cover their tracks. Bottom line is, I found a dealer willing to take the car (which was in great shape otherwise) as a trade and I purchased a new car, BUT I still feel that PEP BOYS IN NORTH BRUNSWICK NJ should not be allowed to simply go on with no awareness.

I send this out as a warning!

I know that myself, nor my 3 grown children, my mother, co-workers, friends and ANYONE else I can warn to stay away from PEP BOYS will do so. As an end note, the mechanic that I towed the car to for the second opinion is a FORMER PEP BOYS mechanic, that knows their tactics, but for obvious reasons did not want revealed.

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3 comments
Guest

Those so called mechanic guys in the Pepboys are a joke and they can careless about your car or anyone else. The company itself has major problems and so messed up that are triggering down to the guy who tried to fix your car and ruined it at the same time. The services also are the worst over there and you are not alone in experiencing this nightmare.

Guest

Thanks for the advice, I will do so. I made sure to get the service manager/desk manager/mechanic names and the store # and have ALL of the corresponding documentation..Thanks again

rave

I would like to inform you that you should file a claim with the D M V in your state to see if they can catch them doing this as i will tell you from the start this happens more than you know and who dose this happen to well it's single women the elderly and people who do not no one thing about automotive repairs,

so what you did was very smart and now you must let them know you are not going to let them get away with it as i have been in this business for over 30 plus yrs and each year it gets worse why cause they do not want to pay good money to have good automotive techs who love there jobs.

compaired to paying some kid 7hr who has no automotive traing what so ever and there severice manager has never touch a vehicle in his life so now you know good luck.

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Anonymous
map-marker Concord, California

Pep Boys does a bait and switch

On the 22nd of June I had my car towed to Pep Boys on Contra costa Blvd in Pleassant Hill Ca. I suspected a fuel problem and they "performed" a diagnostic for $90.00 and told me it was the fuel pump. This made sense so I told them go ahead and fix it. The next day I picked up the car and soon the same symptoms began to appear. I removed the fuel pump frome the gas tank because as an ex-mechanic, I have never seen one go out in less than 200 miles. Low and behold there was my old fuel pump in there. It had not been replaced. The labor on this job was $143 @ $131/hr., so it took them over an hour to do a half hour job. So they over billed on that too. It was adouble-dippin' *** whippin'. Nice work if you can get it. Rick Yaw Pleasant Hill Ca.
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1 comment
Guest

wow have any of you guys actually looked at some of the @#$% you write on here it sounds like maybe 10% of you have a real complaint maybe some of you guys should figure out what it is about you that gets you bad service cause im willing to bet that pepboys aint the only place you get @#$% service.......but anyway i work at a pepboys as a certified ase master tech and will admit they treat there staff with no respect....and are lossing all the experienced staff they got which leaves them with understaffed shops with unknowledgeable tech......secret to big business success hire young and dumb cause you can pay them nothing

Kathleen O Hqj
map-marker Boston, Massachusetts

NEARLY KILLED MY FAMILY

One of the Pep Boys drivers, who works for the Salem, MA location, blew through a red light and totaled my family's car. They nearly killed my husband and 2 small children.

Pep Boys has a cheesy insurance company and we cannot get anyone to talk with us, let alone cooperate with us. We called Pep Boys location in Salem, MA to discuss this w/the manager and he hung up on us. The Pep Boys driver received 3 citations and one of them was "driving to endanger". We have witnesses and the policeman on the scene told me husband that if the accident happened a second later, my husband and our children would be DEAD.

We need Pep Boys' insurance company to pay for a rental car (now that we don't have one) and we need them to pay the related medical bills. We are forced to pursue legal action. I really wish Pep Boys would run a thorough background check of the illiterate people they hire.

The driver who hit us is known to the police and is a drug user. Please be careful when you deal with this company, and avoid the Salem, MA location because you are dealing with uneducated low-lives.

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6 comments
Guest

@no one: my young children are having nightmares and afraid to ride in cars. That's what I mean by emotional suffering!

Guest

"emotional suffering"? :cry :cry :cry

Guest

@jj - I have spoken with someone in corporate at PepBoys and they confirmed that the driver was fired. Thank God.

They are also going to discipline the goofy manager who hung up on my husband (according to Facebook the manger and driver were close friends, so I'm sure the criminal background check was not done).

@ mustanglovermark: You are a riot! We found out that PepBoys is self-insured and the insurance company listed on the police report was their supplemental insurance for claims over $250K. We finally have a rental and were promised that the deductible would be reimbursed, as well as any medical expenses.

Luckily my husband & sons had no physical injuries but the emotional suffering on the part of our children is a different story. We have consulted an attorney but we hate to go that route unless absolutely necessary.

Guest

They preform a standard MVR and full criminal back round check AS well as a drug test BEFORE THE EMPLOYEE IS HIRED! I used to be a store manager call 1800pepboys with any issues

Guest

@joe sounds like they were hit by a car in traffic with no plans to go to pep boys learn to comprehend... no offense...

i would do a background check on the driver... i would film them driving for a day if you are able... if pep boys didn't do their due diligence... then i would think they were liable...

get an attorney or at consult one.... you could always try to get the local paper or TV / radio station to do a human interest story or parade back and forth with a sign and check with the police about where you would be allowed... then call the paper / TV station... that'lll probably get you spome action....

good luck... there are plenty of ways to get your point across go get em tiger RAWR......

Guest

That is the way it is with big corporate . Places like pepboys hires idiots so they can pay them 10 bucks an hour.

I'm sorry to hear about your experience. Next time take the car to a reputable dealership.

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anastasiab
map-marker San Antonio, Texas

Pep Boys

The Pep Boys in San Antonio, Texas on Walzam Blvd are the WORST!! Not only will you wait for hours...they will also try to charge you for work you haven't had done. I recently had the worst experience with them and WILL NEVER go to Pep Boys again. They were so rude to me they almost made me cry, not only that they expected me to pay the full bill for my car when it was still running exactly the same as when I brought it to them. They actually tried to charge me for a diagnostic test (89.99) and while on the phone complaining about it, the guy actually said to someone else...I never did this test on that car so does she still have to pay for it? Are you kidding me? You're outright admitting you didn't do the work and still expecting me to pay for it? BEWARE OF PEP BOYS ON WALZAM BLVD in San Antonio unless you want to get ripped off and treated horribly.
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2 comments
Guest

Do people go to you job and get free services? Technicians get paid for diagnosing problems...do you expect them to tell you what's wrong for free? hah :grin :cry :cry :cry

Guest

Unfortunately, they are all the worst. In Philadelphia they actually had undercover cameras take cars in for repair that Pep Boys said they did. Ended up the parts were marked in the car with some type of dye and they could tell only 1 of the 4 parts that they said they replaced actually was replaced.

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Anonymous
map-marker Sacramento, California

Pep Boys doesn't honor appt.'s

Yesterday I made an appointment for 5pm. I was 10 minutes early and told my car would be ready in one hour. My car did not get looked at until 7pm. It took the tech over an hour to figure out what was wrong with it and by then the store was closing. I talked to the store manager several times during the 5pm-8:30pm time frame and was basically brushed off. When we left last night we were told Craig the mechanic that was working on the car that night would be in today and would do the work. We arrived today and Craig has the day off. I am really pissed off that a) I made an appt yesterday for 5pm and it took 2 hours for my car to even get looked at (b) I was blown off by the manager (c)I was lied to about who would be working on my car. I asked about getting a discount of some sort for the inconvenience of this experience and once again got blown off. I am a first time customer, but based off this experience I will not be a returning customer.
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1 comment
Guest

Try going to the Dr and getting right in it doesn't happen mechanics are Dre for your car

Anonymous
map-marker Henderson, Texas

Service Sucked!

First off, I needed front brakes put on my car. After hearing all the commercials and such about how well Pepboys does, I took my car in. When I walked into the service station the head honcho was gossiping! I waited 5 minutes before he turned to me and said "ill be right with you". The man finished his conversation before helping me! Then wanted to charge me $160 just to install the brakes (I supplied the brakes) after I left there and went to another service station, I was informed I needed a new rotor. I went Baker to pepboys to purchase a rotor for $60. I was then informed by the service station that it was an OFFBRAND and that I could get a motorcraft for the same price! I paid for the rotor by check. When I went back to return, they said there was nothing they could do for TEN days. The check went through as soon as they ran it! I saw it online! The service I recieved in Tyler, Texas that day was horrible! Never will I return after getting my money back!
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Loss:
$60
1 comment
Guest

With all due respect, who the *** pays with paper checks these days? This is your own fault, pretty much any major retailer will have a policy like this for check payments.

Anonymous
map-marker Newark, New Jersey

Pep boys

i purchased 2 tires on july 27th and took them get installed myself. the very next day as i start driving with my family on the highway one of the tires deflates and gets destroyed as i try and pullover to the shoulder doing about 65mph. i called them up and asked them to replace it and they said no. i ended up calling customer service and get a call from the regional manager telling me that the store manager said it was my fault? i reported the store to the bbb and am waiting to hear the outcome >:/ route 440 store in jersey city, nj. don'y go there.
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Loss:
$73
shelly r Gkc
map-marker Mount Laurel, New Jersey

Radiator Rip -Off!!!

Updated by user Jul 09, 2012

Has anyone ever reported to Pep Boys Corporate? If so could you share ?

Original review Jul 09, 2012
Took my car in for a radiator flush , they had the car for over 4 hrs, charged me over a $100.00, and all they did was add coolant !!!!!!!!!!!!!!!! They would not help me or refund my money , service sucked, they are not ASE certified,, my garden hose would have done a better job!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Never will I go there ,or reccommend this place!!! THEY ARE THE BIGGEST CROOKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! They would not even open the radiator cap so I could prove they did not flush the radiator. They knew they RIPPED ME OFF!!!!!!!!!!!!!!! PEP BOYS ARE THIEVES!!!!!!!!!!!! DON'T GO THERE!!!!!!!!!!
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Loss:
$105
Anonymous
map-marker Dearborn, Michigan

Poor auto mech at laurel pepboys

I got an oil change at the laurel pepboys.notice my oil change was taking a really long time for a oil change ,so I went to see what the problem was and seen two mech tryna get the dam oil filter off stugglin with it so I guess they both couldent get it off so the tech musta said f it and left it on and just added oil .so in the morning bout week and a half later and started my truck it was making a noise so I open the hood hear it from the driver side check my oil filter cus oil was low gotdam oil filter is the same one I put on now I'm going this morn to get a full payment back for non service mech at pepboys are lazy and dishonest with customers.p.s. I could tell it was the same cus it had war marks and dents,creases from him tryna rough it off with the oil filter remover players *** hole what thought I wouldent check I should whip his *** for tryna ruin my new truck .!
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Loss:
$45
Anonymous
map-marker Los Angeles, California

PEP BOYS SOLD ME AMERICAN TIRES, TURNED OUT TO BE CHINA

I WAS SHOPPING FOR TIRES IN APRIL. I WANTED AMERICAN MADE SO I PRINTED QUOTES FROM SEVERAL PLACES. I TALKED TO GARY AT PEP BOYS ON BEAR VALLEY IN HESPERIA AND HE GAVE ME THE BEST QUOTE, SO I WENT IN. WE LOOKED AT TIRES AND I PICKED THE AMERICAN MADE ONES I WANTED-SUPPOSEDLY THE ONES I WAS QUOTED. WELL OF COURSE THE PRICE WENT UP, BY $50! GARY SAID HE WOULD DO SOME "TWEEKING" IN THE COMPUTER AND CAME UP WITH A PRICE THAT BEAT THE OTHER PLACES. HE EVEN WENT TO THE BAYS AND INSTALLED THEM HIMSELF! I PRAISED HIM TO NO END! *** ME DIDN'T EVEN LOOK AT THE TIRES-WELL JUST THE TREAD-AND WENT ON MY MERRY WAY. WELL JUST YESTERDAY I LOOKED AT THEM CAUSE ONE LOOKED LOW AND THEY SAID MADE IN CHINA!!! WTF! NO WONDER THE SALES GUY, GARY A DAVIS, INSTALLED THEM HIMSELF, HE WAS RIPPING ME OFF!!! MY HUSBAND SAYS ITS DONE TO UNSUSPECTING WOMEN ALL THE TIME!!! BEWARE OF PEP BOYS!!! AT THIS TIME I AM STILL AWAITING THE COMPLAINTS DEPT. WE'LL SEE!
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Trystin Kty
map-marker East Brunswick, New Jersey

PEPBOYS PA Fairless Hills, PA

took vehicle for inspection - waiting, waiting, waiting, guy from Pep Boys comes to me with 600.00 bill! tells me I need major work done!

I tell him I can't afford that work and I just had vehicle services somewhere else 2 months ago and they NEVER mentioned a problem with vehicle. Guys says to me "well, if I can get the price to 500.00 could you do it?" SCAMMER. Then says parts are not in store but will get them in that day. I tell him forget it!!!!

So, they put my car on lift, told me I needed major work done and could not get inspections sticker! Thank GOD someone in the waiting room was having the same SCAM pulled on him and he told me to go somewhere else just as he was going to do. We both went to desk and demanded our vehicles be brought out immediately. An hour later they call me to get my vehicle and charged me for an inspection that I NEVER got!

Horrible place, RIP-OFF, SCAMMERS!!!! I took my car down the road to a garage that was recommended and the mechanic put it on lift, actually brought me underneath and showed me what I needed, AND how PEP BOYS were wrong!!!!

Now I am getting my vehicle fixed by knowledgeable mechanic with HONEST MORALS! Don't use PepBoys!

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Loss:
$600
2 comments
Guest

IS THE GUY SUPPOSE TO PASS YOU IF YOU HAVE ISSUES WITH THE VEHICLE? YOU TOOK IT SOMEWHERE ELSE AND THEY TOLD YOU NEEDED WORK EVEN IF YOU THINK PEP BOYS WAS WRONG.

HE WAS WILLING TO REDUCE THE COST OF REPAIR BY $100. WTF ARE YOU COMPLAINING ABOUT!

Guest

All PA state inspections are PASS or FAIL! your paying for the service!! YOU ONLY GET A STICKER IF YOU PASS

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Anonymous
map-marker New York, New York

PORT JEFFERSON NY PEP BOYS HIRES REAL DERELICTS!

TAKE BOB OF PORT JEFFERSON NY WHO PICKS A FIGHT WITH A CUSTOMER ALL BECAUSE THE CUSTOMER WAS GIVEN THE WRONG ORDER, THEN OVER CHARGED, THEN ASKED TO PAY TWICE AS MUCH AS PREVIOUSLY PROMISED, THEN LATE 1 WEEK AND THEN THE OLD DERELICT PICKS A FIGHT WITH A CUSTOMER WHO MERELY POINTS THIS AND REFERRED TO HIM AS BEING UNPROFESSIONAL!! THEN YOU COMPLAINT TO THEIR USELESS CORPORATE OFFICES WHO GIVE YOU THE SAME BS NONSENSE! THEY FORWARD THE COMPLAINT THIS CLOWNS BOSS IVAN WHO WON'T DO ANYTHING TO HIM AND FAILS TO GET BACK TO THE CUSTOMER COMPLAINING WITHIN THE FALSE PROMISES OF 48 HOURS! WITH AUTOZONE, SEARS, STS, FIRESTONE, MAVIS, GOODYEAR, MEINEKE, MIDAS, AND MANY MANY OTHERS WHO NEEDS THESE UNPROFESSIONAL PEOPLE!! BOYCOTT AND THEN MAYBE THEY WILL HIRE PEOPLE WHO HAVE AN EDUCATION LEVEL HIGHER THEN THEIR SHOE SIZE! PATHETIC! IF THEY HAVE ANY RESPONSE ANSWER THIS AND ASK ME TO REPLY TO THEIR ANSWER AND YOU WILL SEE THE SAME STORY! THEY ARE HORRIBLE! ANY RESPONSE?
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Anonymous
map-marker Hialeah, Florida

Slow and disgusting

they took more rhan 2 hours to change oil even though i had appointment 07054 will never come back next time. i knew they have bad review already but was near to my place. i dont beleive how bad customer service they have. i wasted my tkme taking appointment day before and coming back next day. its disgusting. i regret that i came to place what to say. they took more rhan 2 hours to change oil even though i had appointment 07054 will never come back next time. i knew they have bad review already but was near to my place. i dont beleive how bad customer service they have. i wasted my tkme taking appointment day before and coming back next day. its disgusting. i regret that i came to place what to say.
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