Pep Boys
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Verified Reviewer | Philadelphia, PennsylvaniaOMG! Pep Boys CRASHED into my parked car and they wont help!
Engine Light
PepBoys #0236 Columbus,Ohio
Pepboys sucks really bad
Poor Store Management/Do not buy from Pep Boys Store
NOT where to go for tire rotation
Had a coupon for oil change and FREE tire rotation but Pep Boys refused to give me what I needed.
Pep Boys has a very strict company policy to NOT rotate your tires if the difference between the front and the rear tires is greater than 1/64". All 4 tires were purchased at the same time (less than a year ago) and I knew it was slightly past time for tire rotation, but because the tread difference between the front tires and rear tires were "outside" their company policy, they would rather have you leave their business with the poorer tires on the front.
After years of dedicated service...
see ya in another world Pep Boys!
Pep Boys free tire rip off
Pep Boys - Appointments
Never recieved the 20.00 dollar rebate
Pep boys can't quote right, and are sexist pigs!
As a young person with little money to spend fixing my car, and a delivery driver that needs their car to work, I've tried on multiple occasions to use pep boys as a nearby repair place. The first time, they told me that, despite their many POWER tools and such, they couldn't change my oil because they couldn't get the oil pan nut off.
My boyfriend did it the next day, by hand. How this makes sense, i will never know, but this was nothing compared to the next visit i had. My car was overheating, because there was air in the coolant line, and that blew my old bleeder valve off. So, i bought the part, and called pep boys for a quote on a "coolant bleeder valve and the transfer tube thingy" and was greeted with a mere $90 labor price.
Awesome! So the next day i towed my car there, and showed them the part and, "it's going to be $600". Excuse me? I told them what i was quoted and asked to speak to a manager, who took 10 minutes to even come to the counter.
He just told me this is what it is, sorry for the inconvenience. I towed my car elsewhere, and was told $200, which was fine.
I complained on their website and the manager called me to apologize (i am sure it was forced) and then stated "Women can get emotional when they get something wrong, and it's in their nature to not know what car parts they're talking about". So, not only due to their lack of service, but now sexism is on their list of reasons to avoid this place like the plague.
Putting Lives in danger since.....
The management robbed
WHOLE IN RADITOR BECOMES WHOLE IN POCKET
Waited 3 hours for oil change; car still parked outside
I thought Grismer's had caused a brake fluid leak on our Nissan Quest during an oil change two weeks earlier. Hence, I decided yesterday to take my Hyundai Accent to Pep Boys on Springboro Pike, hoping they would do a straightforward oil change in a reasonable time.
They gave me a 10 am appointment for the oil change. To me, this would mean that my car would be taken into the garage floor shortly after 10 am, and perhaps the job would be completed in about an hour or so.
I had other appointments set up after 12 noon, and was confident I would be out of Pep Boys long before that.
Believe it or not, I sat inside the shop for a painfully long time; I even got out and took a long walk through the aisles in the neighboring GFS food store. Soon it was past 12 noon, and I noticed my car was still sitting in the parking lot, doors locked. At this point I walked to the front desk and complained about the delay. They demonstrated confusion about the task at hand and the paperwork, and also a complete disregard for my sitting there with nothing getting done. They simply told me they were going to get it done.
Another hour went by. Around 1 pm, I finally went to the desk and asked for my key back. The shop simply pulled the key off the wall, handed it to me, and tore up their work sheet. No apologies, no regrets, no explanations, no assurance about getting a job done for which they had given an appointment in advance.
This is criminal negligence of work, extreme discourtesy, and unbelievable overall incompetence. After 3 wasted hours, I drove my car from the Pep Boys lot and went to Grismer's- a garage I was trying to avoid. Grismer's at least took my car in without any appointment, and got the oil change done in 45 minutes.
Grade for Pep Boys: *** .
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They are complete rip off's. Especially when you learn that they charge 150 percent mark up for parts.
The one in Montgomery, Ala are horrible and I will never ever ever ever recommend them either.