Pep Boys
Reviews and Complaints
Pep Boys - Tire Set Review from Dover, New Jersey
Pep Boys Car Service Review from Fort Worth, Texas
Amateur Hour Parts and Service People
- Inventory
- Management
Pep Boys, Round Lake, IL
Be warned about the service center here. I checked my car in for an oil change with Shaunna and maybe she was having a bad day or is just always slightly not friendly. Not a big deal at all - I get it. I asked for my tires to be rotated and was told they would be as part of the service (especially since I purchased my tires from them). More on that later. My check engine light was also on and I asked them to check that. I must mention it came on within minutes of having my last oil change at the same Pep Boys. I contacted them about it and was told they would determine the problem for $90. Okay.
I picked up my car and had to ask about the "free" engine light check since they were not going to even mention it. I was told the codes and asked what they meant. The response was "I have no idea". Really - that's it for a service center. Again was told I would have to pay to figure it out. I get the upselling but the lack of care or concern is questionable. So now two or three suspect employees and I wondered if it was me causing the problem. I happened to chat with another customer while waiting and he just raised his eyebrows at the service.
So I left and drove home. My wife was following me since she dropped me off to pick up my car. When we got home, she told me I had two brake lights out. Two! I thought that was part of the "Courtesy Vehicle Inspection" and when I checked online, sure enough it was. Now I'm a little angry, so I called and asked to speak to a manager. I waited on hold for at least five minutes and a guy answered, mumbling his name. I asked who I was speaking to and he mumbled again. I think he said Trey or Troy. I explained the situation and he was somewhat apologetic, but then stated the tech who performed the inspection (Matthew H.) screwed up because his miss cost him money. I asked him to explain that and the manager said he would have made more money if he fixed my lights. He also explained the tire rotation should have been on my receipt, but it was not. So I paid for tires from them and paid to have them rotate my tires and it was evidently not done as well. I could barely contain myself and told him I don't care about the payroll of a tech who does not perform his duties. Instead I care about the safety of my family because what I paid for was not done. His response was I'm sorry if you do not rely on Pep Boys for future services. Are you kidding me! What a joke of a manager.
I hung up knowing I will never go back there and hope this review makes you think twice if you are concerned about your wallet and your safety!
Pep Boys - Tires Review from Baltimore, Maryland
Pep Boys Car Service Review from Sacramento, California
Pep Boys - Tire Rotation Review from Carolina, Carolina
Pep Boys Diagnosis And Evaluation Services Review from Atlanta, Georgia
Service department is the worst.
- Online schedule option
- Store staff
Preferred solution: nothing with this location. probably another but not dedham location. waist of time.
Shoddy Work, Pitiful Management
I took my car into PepBoys of Athens, Alabama last December (2014) to get a timing belt job done on my 1997 Honda Civic. Everything seemed well until this last week.
I was driving home from a trip about an hour and a half away on 5/15/2015 when my check engine light came on. When I got home I looked in my engine bay and the crank position sensor wire was rubbing on my timing belt. I felt of the wire and the timing belt had rubbed through the wire leaving two bare wires shorting out against each other. I got up the next morning 5/16/2015 to take my car back to PepBoys and had a strange noise coming from the engine. I figured it was a problem with the sensor and the guys at PepBoys said that it was covered under warranty.
I went back to pick my car up 5/18/2015 and it was still making the noise but the sensor had been replaced. I took it right back and they worked on it for another day. When I went back to the shop on 5/19/2015 they said that the A/C compressor bearing had gone bad and that it was causing the noise. They quoted me $1200 to fix the A/C issues. I told them that I believed it was due to the sensor issue initially and the Assistant Manager, Richard, shrugged it off. He said that it was purely coincidence that those two issues happened at the same time. I told them to leave the A/C belt off as to not damage the engine further. The manager, Scott, was not there so I took the car home to deal with it later.
I got up this morning 5/20/2015 to drive the car to work. On the way home from work I was going about 70mph and heard something come loose in the engine bay. When this happened my engine began making bad noises. I made it home and looked in the engine bay. What I saw was the A/C idler pulley lodged against my drive belt and drive pulley. The mechanic had left this pulley loose in the engine bay and it was grinding against the belt and pulley in the car. This could have been a lot worse and myself or my wife could have been involved in a breakdown or accident due to this mistake.
I would like this situation to be made right and I plan to speak with Scott when I am off work and he is in the shop. I do not believe that the A/C issue is a coincidence and I am disappointed in the shoddy work that has been done on my car.
If there is anything that the corporate or local office could do, it would be greatly appreciated.
- Management
- Quality of work
Preferred solution: Deliver product or service ordered
Spark Plugs Change Review
Pep boys/patchogue parts counter man ..was very rude!!
Preferred solution: proper customer service..no attittudes
Tires Review
Pep Boys - Headlight Bulb Review from New York, New York
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Verified Reviewer | Auburn, MaineSlipped in unwanted and unasked for tire warranty and tire "deal" no deal after mounting costs.
- Convenient location
- Unasked for service
Preferred solution: Full refund
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