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Today I visited the Pep Boys Located at 845 South Fry Road Katy TX 77450,for AC work. Over the phone was told to look over my AC would cost $55 and the cost included 5 quarts of Antifreeze. I told the person That the air comes out but Is not cold. At the store after...
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#1345701
I was told that I needed a new set of spark plug wires and spark plugs to fix a misfire in my Lexus GS300. I had just put in new spark plugs 5 months ago and declined the plugs. They called me and told me that my car is done so I went to pick up the car. They didn't...
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1.0
I didn't like
  • Didnt even fix my car
#1343222
I wen on Sunday to change the struts on my BMW. I asked the person at he person at the counter Andrea Yugcha if they have struts, she said yes. She mentioned that it would take 3 hours which was ok with me. I ask her tom ask the mechanic if the struts are the only...
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1.0
#1339990
I went into the store on auburn and Madison and the associates are rude and act like they don't wanna be there even on the phone when you try to make an apt they sound as if they are sleeping go in for my oil change and use the bathroom and there is *** on the floor so...
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1.0
I didn't like
  • Customer service cleanliness of facilities
#1333641
To, Pep Boys service center, 121 College Square, Newark, DE 19711, Subject: Pathetic experience of your service. Dear Pep Boys Team, I am sharing my pathetic experience for my recent service for Pep Boys. Step1: My car not stated so took my car to pep boys nearest...
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#1330996

Pep Boys - I too was charged the extended limited warranty each time.

I was going over my receipt and discover charges that i did not ask for and it was not offered. Today, i ask the customer sales representative why was i chsrge the warranty. He stated it was a option. But why was it added without permission. No answer to that, except i can remove it from the ticket. My question was not answer but was actually avoided.
#1327628
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Pep Boys in Philadelphia, Pennsylvania - Six plus hour wait

I arrived shortly after 9:00am for an oil change at the bustleton ave location. Geo advised it would be a 2 hour wait. That was 6 hours ago and I am still waiting. After three hours I approached Geo who said it would be another hour or so. Now it is too late to go somewhere else. Pep boys is officially the worst
1.0
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Value for money
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#1327230
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I had an appointment at 10 am I drop my truck off to have rims put on I got a call at 20 after 12 telling me they need a 6$ part and they won’t have it till 5. I assumed they were working on my truck because o had an appointment they hadn’t started on my truck I had to...
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Anonymous
Sir Walter Raleigh

Here we go again, woe is me I am being treated unjustly because I am a female. Equal rights now a days Babe!!! You get to wait like everyone else. BTW learn how to spell

1.0
Fullerton, Pennsylvania
#1325416

Pep Boys in Parsippany, New Jersey - A few words? destroyed my engine

its a shame... i trusted these guys but they forgot to put fresh oil in the car when i got my oil change. so now i have possible engine damage. Angry
2.2
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Customer service
Product or Service Quality
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#1318961
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I'm was sitting in pep boys waiting for my vehicle, when I read your article and sho-nuff, they tried to get too. Thanks
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4.9
#1295430