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From my personal experience I recommend you spend a little more money and take your car somewhere safe. Please DO NOT take your car to the Redlands Pep Boys! They will damage your car, and their horrendous customer service will not help you resolve it. Avoid them at...
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#1052671
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5/23/17 my radiator hose blew on my 2000 Xterra(original owner-NEVER a problem, 132,500mi). AAA towed me. $317 for 2 new hoses and fluids installed. Oops! $980 because also now needed a new radiator. Went home, called 5/24/17(today) told it was done and "we pressure...
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#1051754
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My car broke down near a pep boys. I had it towed there and figure, that I would let them work on it. When I was told that my car the needed $3000.00 worth of work. I went into shock. Mechanic there offered to take the car off my hands for $1,000.00 dollars. SMH. The...
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I didn't like
  • Highly irritaded
#1047865
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Pep Boys Car Repair Review

Pep Boys
#995552
1.3
Details
Just spent over 1.500 at pepboys harligen, put my car in for not starting. They did everthing to it except fix starter, put a battery in I didn't need, put in relay switch I didn't need. Charged me 626.00 and car still didn't start. So they tap the starter got it started for me and took my money. And sent me on my way. I will never go back to Pep boys again.
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Pep Boys Shipping Service Review

Pep Boys
#987336
1.0
Details
Pep Boys in Santa Fe is absolutely terrible. Took 4 days to get a simple part. First the genius ordered the wrong part they never called to tell me any status. Do not go there.
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Pep Boys Oil Change Review

Pep Boys
#983310
I had a 1pm appointment to get my oil changed and i arrived a little early. They told me they would get my car in at 1 said fine my car was not done until almost 2pm.
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Pep Boys Car Part Replacement Review

Pep Boys
#982397
1.0
Details
Spend over $750 to replace 4 tires, took all day, more than 6 hours, call and tell me 2 of the stuns( screws for the tire nut) broke, cost another $100, BTW my car only 2 years old, then my hand brake not working, have to go back next day, I will not go there again. NOT SATISFIED AT ALL
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Advertised vs Delivered
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Pep Boys was having a buy four tires get a rebate for $60. The clerk told me to make sure I applied for the rebate online as it would be quicker than mailing. So on February 19, 2017 I went through the online process for my $60. On March 27 I received an email that the...
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Anonymous
red fox Ala 60

their online process stinks it wouldn't take my transaction number it disappears after three attempts

#1047844
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Brick and Mortar stores wonder why they are loosing business to online retailers such as Amazon. Today I went to return some 75-90 sae oil. I had the 2 items in the sack and after a long wait (they are always understaffed and slow) The cashier asks me what I want to...
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#1044185
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My wife brought our 2001 GMC Jimmy to PepBoys on Nacogdoches road in San Antonio with the request to find out what was wrong with it. It was running okay when you first start it, and then began to run rough after it got warm. We wanted to get it running again knowing...
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Anonymous
Anonymous

2001 Jimmy should have been totalled for $5900 in repairs. Actual value might be $1500 after fixed and you spent $5900

Anonymous
Anonymous

So next time call mechanic in La first, with original engine gone how do you know both engine and converter were both bad

1.0
#1043773
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took my car to pep boys automotive and could not get any information about my car all I got was the run around from carlos the person over automotive and all the store assitaints never have I taken my car some place and got this kind of service I will never use pep...
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Anonymous
Anonymous

Every time I see these people who can't even spell it makes me wonder if they understand what happened.

1.0
I didn't like
  • So disappointed with this company
  • Terriable customer service
  • Customer service
#1039495
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Went in for a oil change with coupon. Had 8a.m. appt. Said it would be no more than 15 to 20 minutes....almost 3 hours later I go to see why so long. They apologized and said they couldn't find the reset button for the oil change light. Didn't charge me but I'll never...
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Anonymous
Anonymous

SO even though they kept you informed AND didnt charge you for the EXTRA labor needed for the job, YOU still felt the need to WHINE about it. GET OVER YOURSELF PRINCESS!!!! It...

neurodoc
neurodoc

Honestly would be better on your engine if you got your oil changed prior to the oil light coming on. Anyways, I would never take my car to Pepboys, ever!

1.8
I didn't like
  • Long wait and could not do survey online
#1030105
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Letter to Pep Boys... Once upon a time I vowed to never use Pep Boys services again. Hendersonville, TN., had some work done including the replacement of a broken wheel stud. 2 months down the road I have to pull said tire. Remove hub cap...BROKEN STUD IS STILL...
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1.9
#1029166
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Horrible experience at a Pep Boys Fairless Hills, PA. When I checked in at the service desk, I told the technician my car battery went dead twice in the past week, the second time being after it was charged overnight. He took notes, and asked if there was anything...
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Anonymous
Anonymous

At pep boys they don't care about customers. They only care about there daily sales numbers. Does not matter how it comes.

1.0
I didn't like
  • Irresponsible
#1029076
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