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Had a good idea of what was wrong with my 2002 Toyota Camry suspension. Thumping noise rear passenger side. Common problem on Camry caused by sway bar bushings going bad. Talked with the service advisor about it. Pep Boys did a courtesy check and found what the...
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Went to pep boys on erst road hpuston to fixa. Leak on my tire. They sd 20 bucks for a plug. To wait ten minutes. An hour later they were took a new walk in's car for service ahead of mine. I went to airline after walking out. To a tire shop in little mexico. I was in...
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I went to Pep Boys in Mechanicsburg Pa to buy fuel injector cleaner and I guess they didn't want my money because I stood at the front register for what seemed like forever with no cashier in sight. I watched as employees walked by me and acted like I wasn't even...
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Pep Boys Shipping Service Review

#924775
1.6
Ordered some needed parts with one day shipping and it took five days to receive it, and never even got the processing email. I emailed customer service and never got a reply. A little pissed that I paid extra for nothing, with no response.
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Pep Boys Customer Care Review

#923347
3.0
Had an appt at 10:30. They never took my car back until 2 1/2 hours later, never got out of there until almost 6:00pm. Crappy service from all employees. Guy working on my car made a remark about my car that was inappropriate. Will never go to Pep Boys ever again!!
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Pep Boys Car Repair Review

#914138
DO NOT TAKE YOUR CAR TO PEP BOYS. THEY CHARGED ME $700 ONLY FOR MY CAR TO DIE AGAIN RIGHT AFTER I GOT IT FROM THEM. WHEN I BROUGHT IT BACK THEY SAID IT WAS A COMPLETELY DIFFERENT PROBLEM AND WANTED TO CHARGE ME 1500 THEY SAID THEY DIDNT FIND THE PROBLEM ORIGINAL BECAUSE MASTER TECH WSSNT WORKING THE DAY I BROUGHT IT IN.THE SUCK
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Pep Boys Tire Installation Review

#908257
2.0
I bought new tires and ask manager on duty to put the best tire on as my spare .since they couldn't repair my tire n they eere about worn out.thats why I'm buying new ones. Well COMR YO FIND OUT THEY DIDN'T CHANGE OUT THE OLD SPARE SO I'M TICKED Off . Twice I've not gotten the service as asked No More Pep Boys for ME.
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I had my daughter go to Pep Boys (went there a few times myself years ago when I lived in Atlanta) to get some evaluation on brakes that were squeaking. In a classic bill padding episode, they wanted to charge over $700 for work that should have been simply...
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IF YOU'RE CONSIDERING ON GETTING YOUR CAR SERVICED HERE, PLEASE READ: If you want to feel taken advantage of, treated disrespectfully, waste your money and be spoken to condescendingly, then this is your place. I've been a loyal customer to Pep Boys for the past 9...
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Ok so i have visited pepboys quit a few times. The first time was to gey a simple yire change, that took three hours to complete, whike everyone was standing around. 2Nd trip was to get a radator flush. Was told it was 59.99 and when i get there the price jumped to...
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We were on a big road trip from Quebec to Oregon and back, we stop in Utah to ski for 2 weeks and had a badluck with our car. My car is a toyota echo 2000 with 150 000 km a really good car. We came to your shop because the car was doing a weird sound. We came right...
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I didn't like
  • Slow job and no repairs
  • Didnt even fix my car
  • Total stupidity
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On August 30, 2016, I visited the Pep boys located at 1215 Azalea Road, Mobile, Al. This location is AAA approved for auto repair so I am forwarding my complaint to both you and AAA. My Volvo s60 was taken in for repair. I was told I would be called after diagnosis...
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I have placed an order for 2 cans of paint online to be picked up in North Brunswick NJ store. After I received email that your order is ready for pickup, I called the store to confirm that they have both cans in store, and the store person kept on telling me that you...
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I went to pep boys in Rock Hill South Caroline on cherry road. My sales associate was name Rose.she is best every. I was very frustrated because my guy friend purchased a car from FAmily auto sale and it broke down the next day. I was very upset and took the care to...
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