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I purchased two tires for my car online and set up an appointment for noon the next day. The tires were on clearance for 66% off. These were $120 tires. Got the email confirmations. Went to the location the next day and got there at 11:45 am. Was told that it...
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Anonymous
Anonymous

Maybe you could ask your husband to be a man and put the tires on himself.

Took my car to pep boys for check engine light. My car is a 1998 ford Expedition with 184,000 miles. They came back and told me I had 7000.00 worth of work that needs to be done on it. They told me all that needed to be fixed. I told them all I ever asked them to...
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Anonymous
Anonymous

They don't even have a carburetor

Personal issues??? Lol check this out!! Some top college *** who missed common sense 101 thought of this ..... u buy your part from the parts counter check out the price..... then go to the service desk and let them get the part for u From THEIR store and look at the...
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Short Review for October 24, 2016, Pc_order_processing

Pep Boys
#942535
1.5
I have given this company more then enough chances to get my orders and service done right, yet they seem to fail everytime. Also the people they hire don't seem to know a thing about motor vehicles! Time to take my money elsewhere
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Brake Rotors Review

Pep Boys
#940243
This bridgeport pepboys is a piece of *** , i got some rotors for my vehicle last year they had warranty so i call and the fuy tells me that they don't have warranty with out looking for my info for the warranty hate this place maybe is the bridgeport place only because in orange CT they took care of me
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Pep Boys Shipping Service Review

Pep Boys
#924775
1.6
Ordered some needed parts with one day shipping and it took five days to receive it, and never even got the processing email. I emailed customer service and never got a reply. A little pissed that I paid extra for nothing, with no response.
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Pep Boys Customer Care Review

Pep Boys
#923347
3.0
Had an appt at 10:30. They never took my car back until 2 1/2 hours later, never got out of there until almost 6:00pm. Crappy service from all employees. Guy working on my car made a remark about my car that was inappropriate. Will never go to Pep Boys ever again!!
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I took my 02 Kia Rio into them because when i started it, it periodically was making a prolonged squealing sound and i told them i was smelling burning oil on my drive to and from work. The supervisor sent a man out with me for a short test drive. It didnt squeal then...
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Pep Boys on Military Highway in Norfolk is the worst. I took my car in for simple brake pads and resurfacing of rotors. They quoted me $517! Are you crazy? I googled brake service and repair in Norfolk and got a number for Big ALS less than 2 miles away. They quoted me...
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It is the Bosch Battery that is at fault and not the consumer. I have a 2006 Hummer H2 that has had 6 Bosch batteries since the original battery died in 2013. The Bosch batteries seem to have a very short service life by design. I say that because all 6 replacement...
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had my vw bug towed to PepBoys Oceanside (Plaza) for a broken heater hose connector after they replaced it said the car was over heating, strange because I had a new radiator with hoses installed 30 days ago, they came back and admitted three times that they miss...
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Took the vehicle in to have the wiper sprayers replaced, brake lines bled and the trunk latch button repaired. They ended up telling me it was a master cylinder. It was not, I've bled the lines in this car before. Either way, I agreed to the replacement because it was...
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1.0
I liked
  • Absolutely nothing
I didn't like
  • Terrible customer service
  • Lies
  • Bait and switch
#932640
Reply to reviews
I took a garage-kept 1985 Mercury Grand Marquis in for new tires to the store on Mercury Blvd in Hampton, Virginia. Pep Boys did a front end alignment, wheel balance, new valve stems, and installed new tires. I drove the car home after service. As I looked the car...
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1.0
I didn't like
  • Customer service
  • Poor customer service
  • Being lied to
#929420
Reply to reviews
Had a good idea of what was wrong with my 2002 Toyota Camry suspension. Thumping noise rear passenger side. Common problem on Camry caused by sway bar bushings going bad. Talked with the service advisor about it. Pep Boys did a courtesy check and found what the...
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