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Robinson PA, Arrived at 9am for a scheduled state inspection A hour and a half later was told I would be good as soon as they installed new tires and a front end allignment, they said the truck passed inspection but this needed done !!! Never told me just contacted...
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1.8
#1004787
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Had to call three or four times to get the order correct (4 hours of my time!) they kept changing their mind making mistakes finally issued a gift card but you never came waited picking up parts for the gift card messed up my schedule with my mechanic only half the...
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#1004158
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As someone who travels frequently, I have traditionally found Pep Boys to be a helpful resource when it comes to emergency maintenance on the road. This past week, I went to the Pep Boys in my hometown of Bloomington, IN, and, unfortunately, it has been a disaster. On...
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1.0
#1003421
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Service Review

Pep Boys
#971250
Pep boys at wolcott st waterbury ct lost my keys. Called corporate they said they would get back to me in 48 hours. 48HOURS. MEANTIME IM STRANDED
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Pep Boys - Simple Review #1481400954
1/1

Pep Boys Customer Care Review

Pep Boys
#970779
1.0
I got in for service at pep boys waited 6 hours for a 1 hour repair my service paper was sitting on service desk for 2 hours i had a very bad experience never again will i go there
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Short Review on November 19, 2016

Pep Boys
#958162
5.0
My experience at Pep boys on Decker was the most great experience ever very helpful and willing to go above and beyond for his customers thank you Michael for your help!
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Pep Boys Oil Change Review

Pep Boys
#954516
1.9
Went in for a simple muffler fix and oil change. Knew it was a rotted piece inside the muffler. Was told I needed 3 times the amount of work, for over a thousand dollars.... picked up my car, went to Midas, got it fixed for 200. Never go to Pep Boys unless its something simple like an oil change- if its something else, they'll scam you.
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Don't buy tires here or any other PepBoys in the World. Purchased new tires and was forced to buy into the road hazard insurance to get the sale price. A little over A year and A half and less then 20,000 miles A tire just blew out on the freeway. Went to PepBoys to...
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#1000584
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WONDERFUL CUSTOMER SERVICE My husband and I have been to this Pep Boys several times and have nothing but wonderful customer service every time. We bought our tires, had our breaks done and bought a battery that we took back a year later because we couldn't get it to...
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5.0
#997493
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Went to Pep Boys at 701 Rt 440 Jersey City to change my front break pads. First visit seemed ok, they told me that the rotors needed to be machined for optimal break pad contact. I went back next week for 30k waranty maintenance thats when fishy stuff happened....
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h.kitchener
h.kitchener

The problem with having these chain companies like Pep Boys do auto repair work is that you never know who is doing the work or even if the work they suggest needs doing. The ...

1.0
#985813
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Got new tires put on and their alignment machine was broken. Told me they would call me as soon as it was fixed. Three weeks later, I still had not received a call telling me to come back, that the machine was fixed. I dropped in and the alignment machine was fixed....
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1.7
#985298
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I carried in 4 brand new tires on rims to be dismounted and mounted on the rims on my car. I was charged $96-$98 for this and the wait was longer than estimated. I paid and made it less than 100 yards and my right front tire was completely flat. I was now on the other...
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1.8
#977223
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this place sucks dont bring your car there unless its like the end of the world really they have a tv so u can get lost in the waiting time as you wait i waited 90 mis just to have the engine light checked and then said i had to go and the manger of the store was like...
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2.8
I didn't like
  • No one cares how long you wait for a 3 min check enging light
#973213
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On 12/10/16 I went to Pep Boys to have tires installed. The following day My light came on for suspension fault the light later went back off...Then it returned again. I was driving on the highway on 12/13/16 and my car shook I thought the tire was about to come off I...
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1.6
I didn't like
  • Break my car promise to fix then decide not to and blame me
#972989
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