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I took my 2005 Nissan Xterra into the Mesa St Pep Boys when the clutch started acting up. It took them 4 days to put the new one in. It acted up right away once I got it back. Called them, they said "Oh, it's just the clutch settling, don't worry about the noise." The...
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1.0
#1013811
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Just left pepboys I went for an oil change paid 125$ I asked to explain what they did they said well we replaced this and that I told them no one asked me if it could be done then they asked the person who did it then he said he didn't do it so why were they charging...
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#1013495
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The Manager at Pepboys in Robinson Twp was extremely rude and unprofessional when he refused to exchange a $15 unit of auto Touch-Up paint that, contained no paint!! He accused me of being dishonest and ordered me out of the store. On Sunday Feb 12 at about noon I...
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1.0
Crafton, Pennsylvania
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#1011025
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Pep Boys Car Part Replacement Review

Pep Boys
#982397
1.0
Details
Spend over $750 to replace 4 tires, took all day, more than 6 hours, call and tell me 2 of the stuns( screws for the tire nut) broke, cost another $100, BTW my car only 2 years old, then my hand brake not working, have to go back next day, I will not go there again. NOT SATISFIED AT ALL
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Pep Boys Customer Care Review

Pep Boys
#971261
I have taken my car into the Chico pocation multiple omes and each time they have provided poor service, overcharged me, and a week or so later there are ALWAYS more problems with my car even though they "fixed" it. I would NEVER recommend doing business with them.
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Service Review

Pep Boys
#971250
Pep boys at wolcott st waterbury ct lost my keys. Called corporate they said they would get back to me in 48 hours. 48HOURS. MEANTIME IM STRANDED
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Pep Boys - Simple Review #1481400954
1/1

Pep Boys Customer Care Review

Pep Boys
#970779
1.0
Details
I got in for service at pep boys waited 6 hours for a 1 hour repair my service paper was sitting on service desk for 2 hours i had a very bad experience never again will i go there
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Customer service
Pep Boys - Poor Service ISSUE NOT RESOLVED Feb 16, 2017 Location: 26030 I-45, Spring Texas Regional Manager:Nick Burger 713-805-8659 I have traditionally found Pep Boys to be a helpful resource when it comes to maintenance. This past 5 weeks ending February 15, 2017 I...
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1.2
#1009926
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Just want to say stay on top of these guys. Printed off oil change coupon. $29.91 for high mlg svc. Was told 6 qts instead of 5. Ok, no problem. Even if I have to pay for the extra qt. Time to pay..... $61.03! What?!! Extra qt of oil is $30??...
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3.5
#1008149
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I went to pepboys and had a repairs done. And as i looked today parts were missing so i went witg my paperwork and the tech called me a lie about parts missing off my lexus.. i spent 408.26 to fix my car and got the worst kind of customer service ever.. they called the...
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1.0
#1007077
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Robinson PA, Arrived at 9am for a scheduled state inspection A hour and a half later was told I would be good as soon as they installed new tires and a front end allignment, they said the truck passed inspection but this needed done !!! Never told me just contacted...
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1.8
#1004787
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Had to call three or four times to get the order correct (4 hours of my time!) they kept changing their mind making mistakes finally issued a gift card but you never came waited picking up parts for the gift card messed up my schedule with my mechanic only half the...
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#1004158
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As someone who travels frequently, I have traditionally found Pep Boys to be a helpful resource when it comes to emergency maintenance on the road. This past week, I went to the Pep Boys in my hometown of Bloomington, IN, and, unfortunately, it has been a disaster. On...
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1.0
#1003421
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Don't buy tires here or any other PepBoys in the World. Purchased new tires and was forced to buy into the road hazard insurance to get the sale price. A little over A year and A half and less then 20,000 miles A tire just blew out on the freeway. Went to PepBoys to...
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#1000584
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