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I call pepboys today to ask for a price to replace the radiator to a 2007 H3 Hummer which I can do my self but i dont have the time now, they try to sell me the thermostat which i change myself in the summer i declined, than he remark that this job will take a complet...
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1.0
#963672
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I made an appointment to have a state inspection at Brookhaven, PA location on 11-6-16 at 3PM. I booked online in advance. When I go to check in I was told they are too backed up, they can not do it today. Why make an appointment if you can not keep it. I should have...
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Anonymous
Anonymous

The manager called me and said they do honor online appointment. He said the employee was wrong and offered to correct problem. Issue resolved

1.0
I didn't like
  • Not honoring on line appoinments made
  • Service advisor
#950974
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Absolutely shocked and appalled by the service department!  There were three men at the counter who didn't even acknowledge me when I was sent over from the register.  I waited over an hour to get a battery, air filter and wipers installed.  They didn't give me the...
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#949735
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Short Review for October 26, 2016, Pc_other

Pep Boys
#943776
1.0
Middleburg fl pep boys should be closed!!!! I will never take my or a family members car there for any reason!! Anyone I talk to I will let know what a horrible experience I had with this store!!! Unbelievable that this place is still open!!!
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Short Review for October 24, 2016, Pc_order_processing

Pep Boys
#942535
1.5
I have given this company more then enough chances to get my orders and service done right, yet they seem to fail everytime. Also the people they hire don't seem to know a thing about motor vehicles! Time to take my money elsewhere
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Brake Rotors Review

Pep Boys
#940243
This bridgeport pepboys is a piece of *** , i got some rotors for my vehicle last year they had warranty so i call and the fuy tells me that they don't have warranty with out looking for my info for the warranty hate this place maybe is the bridgeport place only because in orange CT they took care of me
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Pep Boys Shipping Service Review

Pep Boys
#924775
1.6
Ordered some needed parts with one day shipping and it took five days to receive it, and never even got the processing email. I emailed customer service and never got a reply. A little pissed that I paid extra for nothing, with no response.
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I walked in to the pep boys, in Ocoee Florida to pick up my car from getting an oil change. I was not greeted at all when I came to the counter. I said hi and Bobby, who I come to found out was the manager of the store, Threw my keys on the counter and asked for my...
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1.5
#948635
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To whom it may concern, not only does #pepboys have poor service and inexperienced mechanics but their customer service skills are even worse I have dealt with them before in the past they charged me $68 to figure out what was wrong with my AC in my car they said it...
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#947362
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I purchased two tires for my car online and set up an appointment for noon the next day. The tires were on clearance for 66% off. These were $120 tires. Got the email confirmations. Went to the location the next day and got there at 11:45 am. Was told that it...
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Anonymous
Anonymous

Maybe you could ask your husband to be a man and put the tires on himself.

#946484
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Took my car to pep boys for check engine light. My car is a 1998 ford Expedition with 184,000 miles. They came back and told me I had 7000.00 worth of work that needs to be done on it. They told me all that needed to be fixed. I told them all I ever asked them to...
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Anonymous
Anonymous

They don't even have a carburetor

#946256
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Personal issues??? Lol check this out!! Some top college *** who missed common sense 101 thought of this ..... u buy your part from the parts counter check out the price..... then go to the service desk and let them get the part for u From THEIR store and look at the...
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1.0
#942612
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I took my 02 Kia Rio into them because when i started it, it periodically was making a prolonged squealing sound and i told them i was smelling burning oil on my drive to and from work. The supervisor sent a man out with me for a short test drive. It didnt squeal then...
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#942512
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Pep Boys on Military Highway in Norfolk is the worst. I took my car in for simple brake pads and resurfacing of rotors. They quoted me $517! Are you crazy? I googled brake service and repair in Norfolk and got a number for Big ALS less than 2 miles away. They quoted me...
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#938937
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