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Pep boys put an bad alternator on vehicle while driving down the expressway at 65mph on an afternoon during rush hours in middle of hwy vehicle shut off I was very traumatized for the facts I didn’t know what to do had child in back seat screaming and couldn’t get over...
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h.kitchener
h.kitchener

For your future edification, there is a light on the dash panel that lights up signifying the alternator is not working correctly. When you see that light illuminated, it mean...

1.0
#1349713
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Pep Boys in Syracuse, New York - We're not accept my coupon

I got online coupon I call to set up an appointment they told me what kind of coupon I told them the $20 off SIM thetic are high mileage they said that's fine we'll schedule an appointment I come in they do the oil change and then the coupon is only for full synthetic but they know I was here with the coupon I don't know what kind of games this company's plane but I'm getting ahold of the Better Business Bureau have a nice
#1349311
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Pep Boys - Their mechanic does not know anything!
Pep Boys - Their mechanic does not know anything!
Took my 1999 Lexus on 5-30-2018 to local PEP BOYS at 6325 Fallbrook Ave., Woodland Hills, Ca. for having the Engine light on as well as RPM fluctuating. They stated that ignition coils as well as spark plugs needed to be replaced. They worked on engine problem and...
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#1349112
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Pep Boys in Waco, Texas - Trust me. Don’t think about using them, you’ll regret it

I don’t know how this company stays in business. I have used them a few times in the past with long waits and so so customer service. Today was totally unexcusable. 5 hours to get vehicle in for headlights and then when I ask about my vehicle. Clerk say’s we got it in 20 minutes ago, we will try and have you out by 4:30. And the clerk made me feel it I was a inconvenience to him for asking about it. Trust me, not worth the hassle or having to feel like I inconvenienced them.
1.5
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
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Turnaround Time
Value for money
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#1346473
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Friday night 9//1/18 I ordered a battery from these guys. The only place it was available was in Orem, which is about 22 miles from my home, I live in Sandy Utah. I received a copy of the order with prices and charges on it. The next day I received an email from Pep...
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2.1
I didn't like
  • Lied to treated like im a fool price switching
#1345898
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Today I visited the Pep Boys Located at 845 South Fry Road Katy TX 77450,for AC work. Over the phone was told to look over my AC would cost $55 and the cost included 5 quarts of Antifreeze. I told the person That the air comes out but Is not cold. At the store after...
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#1345701
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I was told that I needed a new set of spark plug wires and spark plugs to fix a misfire in my Lexus GS300. I had just put in new spark plugs 5 months ago and declined the plugs. They called me and told me that my car is done so I went to pick up the car. They didn't...
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1.0
I didn't like
  • Didnt even fix my car
#1343222
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I wen on Sunday to change the struts on my BMW. I asked the person at he person at the counter Andrea Yugcha if they have struts, she said yes. She mentioned that it would take 3 hours which was ok with me. I ask her tom ask the mechanic if the struts are the only...
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1.0
#1339990
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I went into the store on auburn and Madison and the associates are rude and act like they don't wanna be there even on the phone when you try to make an apt they sound as if they are sleeping go in for my oil change and use the bathroom and there is *** on the floor so...
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1.0
I didn't like
  • Customer service cleanliness of facilities
#1333641
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To, Pep Boys service center, 121 College Square, Newark, DE 19711, Subject: Pathetic experience of your service. Dear Pep Boys Team, I am sharing my pathetic experience for my recent service for Pep Boys. Step1: My car not stated so took my car to pep boys nearest...
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#1330996
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