Latest review first
I wen on Sunday to change the struts on my BMW. I asked the person at he person at the counter Andrea Yugcha if they have struts, she said yes. She mentioned that it would take 3 hours which was ok with me. I ask her tom ask the mechanic if the struts are the only...Read more
I went into the store on auburn and Madison and the associates are rude and act like they don't wanna be there even on the phone when you try to make an apt they sound as if they are sleeping go in for my oil change and use the bathroom and there is *** on the floor so...Read more
I didn't like
- Customer service cleanliness of facilities
To, Pep Boys service center, 121 College Square, Newark, DE 19711, Subject: Pathetic experience of your service. Dear Pep Boys Team, I am sharing my pathetic experience for my recent service for Pep Boys. Step1: My car not stated so took my car to pep boys nearest...Read more
Pep Boys - I too was charged the extended limited warranty each time.
I was going over my receipt and discover charges that i did not ask for and it was not offered. Today, i ask the customer sales representative why was i chsrge the warranty. He stated it was a option. But why was it added without permission. No answer to that, except i can remove it from the ticket. My question was not answer but was actually avoided.
Pep Boys in Philadelphia, Pennsylvania - Six plus hour wait
I arrived shortly after 9:00am for an oil change at the bustleton ave location. Geo advised it would be a 2 hour wait. That was 6 hours ago and I am still waiting. After three hours I approached Geo who said it would be another hour or so. Now it is too late to go somewhere else. Pep boys is officially the worst
I had an appointment at 10 am I drop my truck off to have rims put on I got a call at 20 after 12 telling me they need a 6$ part and they won’t have it till 5. I assumed they were working on my truck because o had an appointment they hadn’t started on my truck I had to...Read more
Pep Boys in Parsippany, New Jersey - A few words? destroyed my engine
its a shame... i trusted these guys but they forgot to put fresh oil in the car when i got my oil change. so now i have possible engine damage.
I'm was sitting in pep boys waiting for my vehicle, when I read your article and sho-nuff, they tried to get too. ThanksRead more
Applied for,a Pep boys card. Got 1,200.00 limit. Took my daughters car to Pep Boys Tyler Texas. They had the car 3 hrs. 4 New Rotors and pads complete on vic month ago. Took it there because of a intermittent noise. And the car pulling to the right. They said she...Read more
I called their ( Pep Boys) tow truck service at 9 am.After 3 calls the tow truck never came. I called the following morning but was unable to get anyone to pick up the call even after 2 hours of calling. I called customer service, explained the problem they put me on...Read more
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