filters
state:
Show
city:
Show
product:
Show
I bought an item on line for my truck in November 2016. Because of the weather I did not take the part to my mechanic until March 2017. The item was the wrong size. I went to a local pep boys and was given first a run around and then issue a fed ex from to return the...
Read more
Anonymous
Anonymous

Its not Pep Boys mistake( no I do not work for them). You ordered on line, you read the description for the order on line, you made the mistake, not them. Yes, most retail p...

#1071539
Reply to reviews
While doing a simple oil change, they failed to secure the radiator cap. While my daughter drove on the interstate the cap blew off and the engine seized up. They gave me the run around for a week then denied any responsibility. They lied to me, misled me, and ignored...
Read more
Anonymous
Anonymous

Why as the radiator cap removed for an oil change ?Your accusations border on libel without more proof.

#1068855
Reply to reviews
On April 15th of this year 2017, I took my 2002 trailblazer to Pep Boys because the Abs light came on and needed for them to do a diagnostic on what could have caused it! They literally broke the computer on the truck and kept my truck for a whole week and charged me...
Read more
#1067319
Reply to reviews

Pep Boys Car Repair Review

Pep Boys
#1017064
2.0
Details
A zoo in the service department. Went there Sunday at 3 pm, no one capable of fixing a tire with a screw inside. The *** said the tire is no good. A 2 months, 3500 mile tire. I got it fixed at Leo's Tire. If you put all the service department workers head togethe, you wouldn't be able to get half a functioning brain
Comment
Show
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website

Pep Boys Manager Review

Pep Boys
#1008258
1.0
Details
Store manager named Michael Davis said he didn't speak landscapers language! Before he walked away from me!
Comment
Show
Advertised vs Delivered
Customer service
Reliability

Pep Boys Vehicle Inspection Review

Pep Boys
#1000892
1.0
Details
Be aware that even if you make an appointment for inspection you have to waitbat the door for place to open with 4 other persons to assure a spot. PS 3 other people had an 8 oclock appt. So now i will be late for work. I understand they dont make much money on inspection but why bother with appointment? I made appt. 1 month in advance... just annoying
Comment
Show
Service Scheduling

Pep Boys Car Repair Review

Pep Boys
#997961
5.0
Details
I was away and my wife's tire sensor was lit up. She called me and I told her Nicole who use to be with Sts had moved to pep boys in Elmont store number 180. Though it was late and close to closing she fixed the leak in a timely and respectful way. We will definetky return to pep boys do to the consideration and work done with.Nicole's help
Comment
Show
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Turnaround Time
Value for money
Website
With 1500 complaints here and only three resolve issues I think it's obvious that pepboys is not interested in working the benefits of customer. Had to take a trailer tire 10 miles to Pep Boys when I had a blowout on the floor interstate yesterday. The pepboy employee...
Read more
Anonymous
your maker

hahahaha....where is the floor interstate?

1.0
#1067171
Reply to reviews
pepboysripoff.com Please read and share this story of how Pep Boys takes advantage of people. Moms, Dads, Grandparents, old, young, sons, daughters. WARNING DO NOT USE THIS CORRUPT COMPANY!! If you are reading this, there is a reason you are here, and I am sure you...
Read more
ransom
ransom

So what happened?

Anonymous
Anonymous

Same experience. They are terrible people.

#1057570
Reply to reviews
I have done business with Pep Boys in the past. Bought a battery last year, and the first one they were going to install was cracked and leaking. I refused it! They then brought one out from the back, not the one I ordered, but needed one and had it installed. Today I...
Read more
Anonymous
Anonymous

nope sounds like you got a *** alternator for 300$

#1057351
Reply to reviews
From my personal experience I recommend you spend a little more money and take your car somewhere safe. Please DO NOT take your car to the Redlands Pep Boys! They will damage your car, and their horrendous customer service will not help you resolve it. Avoid them at...
Read more
#1052671
Reply to reviews
5/23/17 my radiator hose blew on my 2000 Xterra(original owner-NEVER a problem, 132,500mi). AAA towed me. $317 for 2 new hoses and fluids installed. Oops! $980 because also now needed a new radiator. Went home, called 5/24/17(today) told it was done and "we pressure...
Read more
#1051754
Reply to reviews
My car broke down near a pep boys. I had it towed there and figure, that I would let them work on it. When I was told that my car the needed $3000.00 worth of work. I went into shock. Mechanic there offered to take the car off my hands for $1,000.00 dollars. SMH. The...
Read more
I didn't like
  • Highly irritaded
#1047865
Reply to reviews
Pep Boys was having a buy four tires get a rebate for $60. The clerk told me to make sure I applied for the rebate online as it would be quicker than mailing. So on February 19, 2017 I went through the online process for my $60. On March 27 I received an email that the...
Read more
Anonymous
red fox Ala 60

their online process stinks it wouldn't take my transaction number it disappears after three attempts

#1047844
Reply to reviews