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I ordered Brake rotors and paid for one day delivery. Two days later called their CS line and was promised it would be here that day by 8:00. Of course that was a lie. Finally got it the following evening but it was the wrong part. Ordered rotors for a Toyota with five...
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1.4
#1374350
Any oil filter for a modern vehicle is more than $4.99. So you have to pay the difference. You are not getting a deal, you are getting ripped off by Pep Boys. OK, here are more words. Rebate credit card expired. They will not reissue or add the rebate back. Lost...
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Anonymous
Stvj07

Been waiting on 3 oil and filter rebates for $10 each. Checking status shows "approved" for months now. It even says allow 8 weeks for your rebate to process but that was week...

1.0
#1357694
I was trying to find an honest garage for my vehicle because I am getting to an age now where I do not want to keep having to DIY mechanical problems, and I made the mistake of settling on Pep Boys.... I had them do their free check of the A/C system, and they came...
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h.kitchener
h.kitchener

Scams in the auto repair industry have been going on for decades, ever since the first Model T came chugging out of Henry Ford's small garage. People go to places like Pep Boy...

1.7
I liked
  • Uber service they provide during vehicle work
I didn't like
  • Claims of false mechanical problems to increase costs
#1354242
Pep Boys - Over Charging
I took my vehicle in to Pep Boys to have a service. Brakes possibly, oil change, new spark plugs. As the car was on the lift I had a Question for the Mechanic about fluid leaking from a spot at the rear of the car. He said it was the differential & it needed a gasket....
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#1352226

> >Dear Mr Icahn, > >I am writing you today to tell you how disappointed I am with your PEP boy store in Granada Hills California. My car was towed into your store to replace an alternator. I was quoted over 1000.00 for the repair. I question it to why so much and your...
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#1350755
Pep boys put an bad alternator on vehicle while driving down the expressway at 65mph on an afternoon during rush hours in middle of hwy vehicle shut off I was very traumatized for the facts I didn’t know what to do had child in back seat screaming and couldn’t get over...
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h.kitchener
h.kitchener

For your future edification, there is a light on the dash panel that lights up signifying the alternator is not working correctly. When you see that light illuminated, it mean...

1.0
#1349713

Pep Boys in Syracuse, New York - We're not accept my coupon

I got online coupon I call to set up an appointment they told me what kind of coupon I told them the $20 off SIM thetic are high mileage they said that's fine we'll schedule an appointment I come in they do the oil change and then the coupon is only for full synthetic but they know I was here with the coupon I don't know what kind of games this company's plane but I'm getting ahold of the Better Business Bureau have a nice
#1349311
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Pep Boys - Their mechanic does not know anything!
Pep Boys - Their mechanic does not know anything!
Took my 1999 Lexus on 5-30-2018 to local PEP BOYS at 6325 Fallbrook Ave., Woodland Hills, Ca. for having the Engine light on as well as RPM fluctuating. They stated that ignition coils as well as spark plugs needed to be replaced. They worked on engine problem and...
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#1349112

Pep Boys in Waco, Texas - Trust me. Don’t think about using them, you’ll regret it

I don’t know how this company stays in business. I have used them a few times in the past with long waits and so so customer service. Today was totally unexcusable. 5 hours to get vehicle in for headlights and then when I ask about my vehicle. Clerk say’s we got it in 20 minutes ago, we will try and have you out by 4:30. And the clerk made me feel it I was a inconvenience to him for asking about it. Trust me, not worth the hassle or having to feel like I inconvenienced them.
1.5
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
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#1346473
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Friday night 9//1/18 I ordered a battery from these guys. The only place it was available was in Orem, which is about 22 miles from my home, I live in Sandy Utah. I received a copy of the order with prices and charges on it. The next day I received an email from Pep...
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2.1
I didn't like
  • Lied to treated like im a fool price switching
#1345898