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Pep Boys - Pepboys Scam

Pep Boys - Pepboys Scam
I have tried to do my online rebate about 12 times, it usually says that my receipt information can't be found. I just got a little further and is now stuck at trying to put my state in. It says to use the dropdown menu, there is no dropdown menu for States and it will not let me type it in. They have made this so frustrating, I assume they do this on purpose so they don't get many rebates.
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Author
Review #1418622 is a subjective opinion of poster.
0 comments
1.8
Details
I was at this this location on this day 11/29/2018 to have my 2003 Camry serviced (oil changed) and one of the associate who is dealing with me told me that tire rotation is included in the price already. He told me that it will take an hour for me to wait because of...
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Author
Reason of review
Poor customer service
Review #1411165 is a subjective opinion of poster.
0 comments

Pep Boys in Edison, New Jersey - Disappointed

i made an appointment online, when went to the shop next day they refused to honor that appointment. They said it is not this store who gave the appointment and they too busy. No one should use their online system if it is unreliable to consumers. i guess it is just another way to get customers and choose or reject as they wish.
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Author
Location
Edison, New Jersey
Review #1407367 is a subjective opinion of poster.
1 comment
3.5
Details
After an oil change and tire rotation, I took a little trip an found that I had developed a shake in the steering wheel. I went back the next day to explain the problem and get the front wheels rebalanced but I was told it would cost $60 dollars! as a low-income...
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Anonymous
#1625102

tire rotation has nothing to do with balancing. You did not ask for a rebalance just an oil change and rotation. Now you blame them for the issue which is coincendental but Sh...

Author
Location
Orlando, Florida
Pros
  • Speed of sevice
Cons
  • Secondary issue after service
Reason of review
Secondary issue after service
Loss
$25
Preferred solution
partial refund
Review #1402131 is a subjective opinion of poster.
0 comments
1.0
Details
Oil change gone bad in Tuscaloosa AL. Ruined my engine. Said they ordered a new engine, never did. Held car for 3 weeks. Even cancelled my claim I made with corporate on Oct. 4. Told me car was ready, learned no engine replaced and they said nothing wrong with my car...
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Author
Review #1400745 is a subjective opinion of poster.
0 comments
3.6
Details
I waited for months for my $86 dollar rebate to arrive all to find out someone stole the rebate card. Since my mail box is a locked box and we have never had stolen mail I have to think it was an inside job from a Pep Boys employee. Either that of the Post women stole...
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Author
Cons
  • Rebate scam and inside job rip off of my rebate
Reason of review
Rebate scam
Loss
$86
Preferred solution
Full refund
Review #1396227 is a subjective opinion of poster.
0 comments
1.5
Details
Pep Boys don't honor prices posted on their web site in their shops. They post reasonable prices on their web site to get you into their shops. When you get the invoice, prices for parts will be much higher than what is listed on their web site. They say the prices are...
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Author
Cons
  • Need to honor their web site prices
Reason of review
Pricing issue
Loss
$280
Preferred solution
Price reduction
Review #1393523 is a subjective opinion of poster.
0 comments

3 alternatives in 16 months at Pep Boys

June 2016 I had alternator replaced. It went bad in 4 months. The next alternator went bad within a yr. I think its called Prostart..
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Author
Review #1389712 is a subjective opinion of poster.
0 comments
145 Shoemaker Road, Pottstown, PA 19464 Went to Pep Boys for new front brakes. Had previous pair installed at the same store. Was told that both brake calipers needed replacement. The passenger side caliper was supposedly repaired there the last time. One of the...
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Author
Location
Pottstown, Pennsylvania
Review #1389012 is a subjective opinion of poster.
1 comment
1.0
Details
I purchased 4 tires and a full car wheel alignment on 4/7/2019 from Pep Boys. The tires are BF Goodrich g-Force COMP-2 A/S with a 45,000 mile warranty. During the last time I took my car in for inspection, the mechanic stated that my tires were worn out. I was shocked...
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Anonymous
#1583580

All of that and you failed to do the one thing you should have : issue a formal letter of complaint and serve it via Certified Mail return receipt requested. In it you should ...

Author
Location
Annandale, Virginia
Reason of review
Poor customer service
Loss
$600
Preferred solution
Let the company propose a solution
Review #1384030 is a subjective opinion of poster.