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Went in for a oil change with coupon. Had 8a.m. appt. Said it would be no more than 15 to 20 minutes....almost 3 hours later I go to see why so long. They apologized and said they couldn't find the reset button for the oil change light. Didn't charge me but I'll never...
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Anonymous
Anonymous

SO even though they kept you informed AND didnt charge you for the EXTRA labor needed for the job, YOU still felt the need to WHINE about it. GET OVER YOURSELF PRINCESS!!!! It...

neurodoc
neurodoc

Honestly would be better on your engine if you got your oil changed prior to the oil light coming on. Anyways, I would never take my car to Pepboys, ever!

1.8
I didn't like
  • Long wait and could not do survey online
#1030105
Reply to reviews
Letter to Pep Boys... Once upon a time I vowed to never use Pep Boys services again. Hendersonville, TN., had some work done including the replacement of a broken wheel stud. 2 months down the road I have to pull said tire. Remove hub cap...BROKEN STUD IS STILL...
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1.9
#1029166
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Horrible experience at a Pep Boys Fairless Hills, PA. When I checked in at the service desk, I told the technician my car battery went dead twice in the past week, the second time being after it was charged overnight. He took notes, and asked if there was anything...
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Anonymous
Anonymous

At pep boys they don't care about customers. They only care about there daily sales numbers. Does not matter how it comes.

1.0
I didn't like
  • Irresponsible
#1029076
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Pep Boys Car Repair Review

Pep Boys
#997961
5.0
Details
I was away and my wife's tire sensor was lit up. She called me and I told her Nicole who use to be with Sts had moved to pep boys in Elmont store number 180. Though it was late and close to closing she fixed the leak in a timely and respectful way. We will definetky return to pep boys do to the consideration and work done with.Nicole's help
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Pep Boys Car Repair Review

Pep Boys
#995552
1.3
Details
Just spent over 1.500 at pepboys harligen, put my car in for not starting. They did everthing to it except fix starter, put a battery in I didn't need, put in relay switch I didn't need. Charged me 626.00 and car still didn't start. So they tap the starter got it started for me and took my money. And sent me on my way. I will never go back to Pep boys again.
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Pep Boys Shipping Service Review

Pep Boys
#987336
1.0
Details
Pep Boys in Santa Fe is absolutely terrible. Took 4 days to get a simple part. First the genius ordered the wrong part they never called to tell me any status. Do not go there.
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Pep Boys Oil Change Review

Pep Boys
#983310
I had a 1pm appointment to get my oil changed and i arrived a little early. They told me they would get my car in at 1 said fine my car was not done until almost 2pm.
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254 dollars work never done,returned it STILL never done.I did it myself.It was my ex wifes car who knows nothing about a car,after complaining i looked to see what happened.When she returned it they said oversight ?????????? they would repair it,i checked NOTHING...
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Anonymous
Smitty

In my experience, anything having to do with any of my ex-wives doesn't turn out well.Sorry you had trouble with the vendor. They may well be lousy but I think in my superstit...

1.0
I didn't like
  • Service ripoff
#1028368
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I having been using PepBoys to repair my cars for years they always fix my cars right ! But this time they did a " Botched up job " they damage my Engine in my Cadillac Deville ! V8 279 4.6 with aluminum heads ! I took my car to them because my car ran Hot ! I turn my...
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I didn't like
  • I did not like
#1026332
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It is time i add to the complaints list. I was an employee for Pepboys for 2 years. I left the company in July. Since then they shut down the only way past employees could get their W2 tax forms. I called 5 times and was told it was sent, it wasnt i have lived in the...
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#1024846
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Well, this is the firat time o have been very disappointed in the awrvice of pepboys in austell road. I will never fo there foe anything. My son who is an adult woth disability. They claimes they brought him a papee of what neesed to be done. He told them he only...
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Anonymous
Anonymous

You are throwing it all in there aren't you? First disability, now veteran family, can we get minority and you have the makings of a real sob story. Disability had nothing t...

Anonymous
Anonymous

Sorry for all the missed spelled words. But no, my issue has not been resolved and my son still has to pay that 800 dollars he was scamed out of. I am really disappointed in...

1.9
#1016414
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Took car in to have belt noise looked at. Manager calls me with over $800 estimate to fix. When I go to get my car take it to another auto shop, manager says belt seized up when they were looking at it and it would cost me $400 to get it drivable again. After telling...
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#1015840
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Couple of years ago brought my 1996 Ford Ranger to Pep Boys to repair windshield wipers that were not working. $356. later, Pep Boys said they were repaired and I left for home. Tried the wipers and they still did not operate. Took the truck back to Pep Boys and...
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Anonymous
Randy Wahoske

Totally unsatisfied with Pep Boys service. Wrote a consumer alert and expected a Pep Boy's representative to contact for some level of resolution. I guess I was not surprise...

2.4
#1015486
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Albuquerque NM San Mateo Pep Boys Location - http://bit.ly/2lVarYy
Detailed PDF's and info can be found here: http://bit.ly/2lVarYy I always get oil changes at the Subaru dealer in Albuquerque. It is nice because they notice other things, if they are coming up or might become a mechanical problem. I trust them. A few weeks ago, while...
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1.3
#1015356
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