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WONDERFUL CUSTOMER SERVICE My husband and I have been to this Pep Boys several times and have nothing but wonderful customer service every time. We bought our tires, had our breaks done and bought a battery that we took back a year later because we couldn't get it to...
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5.0
#997493
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Went to Pep Boys at 701 Rt 440 Jersey City to change my front break pads. First visit seemed ok, they told me that the rotors needed to be machined for optimal break pad contact. I went back next week for 30k waranty maintenance thats when fishy stuff happened....
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h.kitchener
h.kitchener

The problem with having these chain companies like Pep Boys do auto repair work is that you never know who is doing the work or even if the work they suggest needs doing. The ...

1.0
#985813
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Got new tires put on and their alignment machine was broken. Told me they would call me as soon as it was fixed. Three weeks later, I still had not received a call telling me to come back, that the machine was fixed. I dropped in and the alignment machine was fixed....
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1.7
#985298
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Service Review

Pep Boys
#971250
Pep boys at wolcott st waterbury ct lost my keys. Called corporate they said they would get back to me in 48 hours. 48HOURS. MEANTIME IM STRANDED
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Pep Boys Customer Care Review

Pep Boys
#970779
1.0
Pep Boys - Simple Review #1481400954
1 of 1
I got in for service at pep boys waited 6 hours for a 1 hour repair my service paper was sitting on service desk for 2 hours i had a very bad experience never again will i go there
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Short Review for November 19, 2016

Pep Boys
#958162
5.0
My experience at Pep boys on Decker was the most great experience ever very helpful and willing to go above and beyond for his customers thank you Michael for your help!
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Pep Boys Oil Change Review

Pep Boys
#954516
1.9
Went in for a simple muffler fix and oil change. Knew it was a rotted piece inside the muffler. Was told I needed 3 times the amount of work, for over a thousand dollars.... picked up my car, went to Midas, got it fixed for 200. Never go to Pep Boys unless its something simple like an oil change- if its something else, they'll scam you.
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I carried in 4 brand new tires on rims to be dismounted and mounted on the rims on my car. I was charged $96-$98 for this and the wait was longer than estimated. I paid and made it less than 100 yards and my right front tire was completely flat. I was now on the other...
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1.8
#977223
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this place sucks dont bring your car there unless its like the end of the world really they have a tv so u can get lost in the waiting time as you wait i waited 90 mis just to have the engine light checked and then said i had to go and the manger of the store was like...
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2.8
I didn't like
  • No one cares how long you wait for a 3 min check enging light
#973213
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On 12/10/16 I went to Pep Boys to have tires installed. The following day My light came on for suspension fault the light later went back off...Then it returned again. I was driving on the highway on 12/13/16 and my car shook I thought the tire was about to come off I...
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1.6
I didn't like
  • Break my car promise to fix then decide not to and blame me
#972989
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Pep Boys 38-19 21st Street - Long Island City, NY This is the 3rd time I had the worst experience with Pep Boys. They have a website to make appointments, which is never honored. Actually the Manager Syed couldn't care less about you. Pepboys website confirms...
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1.5
I didn't like
  • Dishonesty of work needed to be done
  • Lies
  • Arrogance
#972324
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It was late on a Sunday and I was traveling home from Pa. into De. I noticed one of my tires was losing air, so I stopped at the Pep Boys on Concord Pike in Tallyville, DE. I noticed there were open bays and they did not look busy. I asked one of the associates for...
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1.0
#971351
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I came to pep boys in Lodi and they talked me into tires and realizes later my tires only had 40,000. So I believe they lied. So I needed a alignment and they said they would have it all done in 2 hours guaranteed cause I had to go. Well it was not so I had to come...
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1.5
#964929
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PEPBOYS BROADWAY AVE CHULA VISTA CA. 11/29/2016. For front end suspension repair 2008 VW Beetle Conv. 2.5L. The estimate went from 19.99 at 0939 am to $911 with nothing written to nearly $1900 at 630pm. WRONG AND NOT FAIR Checked vehicle in for noise front Driver side...
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2.7
I liked
  • Mechanics demonstrating problems
  • 4 service desk reps but onlu 3 mechanics
I didn't like
  • Manager mark accusations on phone attempt to twist things around
  • No written estimate
  • Service lack of folowing pepboys standards
#964476
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