Well, this is the firat time o have been very disappointed in the awrvice of pepboys in austell road. I will never fo there foe anything. My son who is an adult woth disability. They claimes they brought him a papee of what neesed to be done. He told them he only...Read more
Took car in to have belt noise looked at. Manager calls me with over $800 estimate to fix. When I go to get my car take it to another auto shop, manager says belt seized up when they were looking at it and it would cost me $400 to get it drivable again. After telling...Read more
Couple of years ago brought my 1996 Ford Ranger to Pep Boys to repair windshield wipers that were not working. $356. later, Pep Boys said they were repaired and I left for home. Tried the wipers and they still did not operate. Took the truck back to Pep Boys and...Read more
Pep Boys Shipping Service Review
Pep Boys in Santa Fe is absolutely terrible. Took 4 days to get a simple part. First the genius ordered the wrong part they never called to tell me any status. Do not go there.
Pep Boys Oil Change Review
I had a 1pm appointment to get my oil changed and i arrived a little early. They told me they would get my car in at 1 said fine my car was not done until almost 2pm.
Pep Boys Car Part Replacement Review
Spend over $750 to replace 4 tires, took all day, more than 6 hours, call and tell me 2 of the stuns( screws for the tire nut) broke, cost another $100, BTW my car only 2 years old, then my hand brake not working, have to go back next day, I will not go there again. NOT SATISFIED AT ALL
Pep Boys Customer Care Review
I have taken my car into the Chico pocation multiple omes and each time they have provided poor service, overcharged me, and a week or so later there are ALWAYS more problems with my car even though they "fixed" it. I would NEVER recommend doing business with them.
Detailed PDF's and info can be found here: http://bit.ly/2lVarYy I always get oil changes at the Subaru dealer in Albuquerque. It is nice because they notice other things, if they are coming up or might become a mechanical problem. I trust them. A few weeks ago, while...Read more
I took my 2005 Nissan Xterra into the Mesa St Pep Boys when the clutch started acting up. It took them 4 days to put the new one in. It acted up right away once I got it back. Called them, they said "Oh, it's just the clutch settling, don't worry about the noise." The...Read more
Just left pepboys I went for an oil change paid 125$ I asked to explain what they did they said well we replaced this and that I told them no one asked me if it could be done then they asked the person who did it then he said he didn't do it so why were they charging...Read more
The Manager at Pepboys in Robinson Twp was extremely rude and unprofessional when he refused to exchange a $15 unit of auto Touch-Up paint that, contained no paint!! He accused me of being dishonest and ordered me out of the store. On Sunday Feb 12 at about noon I...Read more
Pep Boys - Poor Service ISSUE NOT RESOLVED Feb 16, 2017 Location: 26030 I-45, Spring Texas Regional Manager:Nick Burger 713-805-8659 I have traditionally found Pep Boys to be a helpful resource when it comes to maintenance. This past 5 weeks ending February 15, 2017 I...Read more
Just want to say stay on top of these guys. Printed off oil change coupon. $29.91 for high mlg svc. Was told 6 qts instead of 5. Ok, no problem. Even if I have to pay for the extra qt. Time to pay..... $61.03! What?!! Extra qt of oil is $30??...Read more
I went to pepboys and had a repairs done. And as i looked today parts were missing so i went witg my paperwork and the tech called me a lie about parts missing off my lexus.. i spent 408.26 to fix my car and got the worst kind of customer service ever.. they called the...Read more
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