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1.8 Based on 240 reviews
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  • Customers like
    • Convenient location 6
    • Price 4
    • Personnel 3
  • Customers don't like
    • Poor service provided 17
    • Lie about the work needed 10
    • Un-skilled mechanics 8
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I made an appointment to have a state inspection at Brookhaven, PA location on 11-6-16 at 3PM. I booked online in advance. When I go to check in I was told they are too backed up, they can not do it today. Why make an appointment if you can not keep it. I should have been called and informed they mismanaged their time and can not honor a valid appointment. My car is new, They will take an older car first because they know they will get big bucks... Read more

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Absolutely shocked and appalled by the service department!  There were three men at the counter who didn't even acknowledge me when I was sent over from the register.  I waited over an hour to get a battery, air filter and wipers installed.  They didn't give me the price until the work was done.  Then they held my car hostage,  because they wouldn't take my check and told me to take a cab home which cost me 40.00 then I had to come back to... Read more

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I walked in to the pep boys, in Ocoee Florida to pick up my car from getting an oil change. I was not greeted at all when I came to the counter. I said hi and Bobby, who I come to found out was the manager of the store, Threw my keys on the counter and asked for my payment. I kindly asked why my passenger side window was down and received no response. I was curious about the window because that window is broken, and I never roll it down. I told... Read more

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To whom it may concern, not only does #pepboys have poor service and inexperienced mechanics but their customer service skills are even worse I have dealt with them before in the past they charged me $68 to figure out what was wrong with my AC in my car they said it was an electrical problem they had my car for two days and could not tell me what exactly the electrical problem was OK so I took my car to another mechanic within 15 minutes of... Read more

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I purchased two tires for my car online and set up an appointment for noon the next day. The tires were on clearance for 66% off. These were $120 tires. Got the email confirmations. Went to the location the next day and got there at 11:45 am. Was told that it would be a couple of hours. I told the kid that this was not acceptable because I had an appointment. He spoke to his manager who told him this was an appointment and to get the car... Read more

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Took my car to pep boys for check engine light. My car is a 1998 ford Expedition with 184,000 miles. They came back and told me I had 7000.00 worth of work that needs to be done on it. They told me all that needed to be fixed. I told them all I ever asked them to check was check engine light. They then said it was 4000.00 to fix Check engine light. I informed them I would pick the car up. I took it somewhere else and it was a clogged... Read more

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  • From mobile
  • Oct 26, 2016
  • by anonymous
  • #943776

Middleburg fl pep boys should be closed!!!! I will never take my or a family members car there for any reason!! Anyone I talk to I will let know what a horrible experience I had with this store!!! Unbelievable that this place is still open!!!

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Personal issues??? Lol check this out!! Some top college *** who missed common sense 101 thought of this ..... u buy your part from the parts counter check out the price..... then go to the service desk and let them get the part for u From THEIR store and look at the sick mark up!!! Wat a rip off!!!! The customer is getting slammed!!! Most people don't even know this is happening!!!! They have some sorry excuse about labor and warranty prices... Read more

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  • From mobile
  • Oct 24, 2016
  • by anonymous
  • #942535

I have given this company more then enough chances to get my orders and service done right, yet they seem to fail everytime. Also the people they hire don't seem to know a thing about motor vehicles! Time to take my money elsewhere

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I took my 02 Kia Rio into them because when i started it, it periodically was making a prolonged squealing sound and i told them i was smelling burning oil on my drive to and from work. The supervisor sent a man out with me for a short test drive. It didnt squeal then but they said they would take a look before they could say what was wrong and treat it as a standard tune up. (cost; about $240.) So i leave it there. Later, they call and diagnose... Read more

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