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On 12/10/16 I went to Pep Boys to have tires installed. The following day My light came on for suspension fault the light later went back off...Then it returned again. I was driving on the highway on 12/13/16 and my car shook I thought the tire was about to come off I...
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1.6
I didn't like
  • Break my car promise to fix then decide not to and blame me
#972989
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Pep Boys 38-19 21st Street - Long Island City, NY This is the 3rd time I had the worst experience with Pep Boys. They have a website to make appointments, which is never honored. Actually the Manager Syed couldn't care less about you. Pepboys website confirms...
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1.5
I didn't like
  • Arrogance
  • Dishonesty of work needed to be done
  • Lies
#972324
Reply to reviews
It was late on a Sunday and I was traveling home from Pa. into De. I noticed one of my tires was losing air, so I stopped at the Pep Boys on Concord Pike in Tallyville, DE. I noticed there were open bays and they did not look busy. I asked one of the associates for...
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Pep Boys Customer Care Review

Pep Boys
#970779
1.0
Pep Boys - Simple Review #1481400954
1 of 1
I got in for service at pep boys waited 6 hours for a 1 hour repair my service paper was sitting on service desk for 2 hours i had a very bad experience never again will i go there
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Short Review for November 19, 2016

Pep Boys
#958162
5.0
My experience at Pep boys on Decker was the most great experience ever very helpful and willing to go above and beyond for his customers thank you Michael for your help!
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Pep Boys Oil Change Review

Pep Boys
#954516
1.9
Went in for a simple muffler fix and oil change. Knew it was a rotted piece inside the muffler. Was told I needed 3 times the amount of work, for over a thousand dollars.... picked up my car, went to Midas, got it fixed for 200. Never go to Pep Boys unless its something simple like an oil change- if its something else, they'll scam you.
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Short Review for October 26, 2016, Other

Pep Boys
#943776
1.0
Middleburg fl pep boys should be closed!!!! I will never take my or a family members car there for any reason!! Anyone I talk to I will let know what a horrible experience I had with this store!!! Unbelievable that this place is still open!!!
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I came to pep boys in Lodi and they talked me into tires and realizes later my tires only had 40,000. So I believe they lied. So I needed a alignment and they said they would have it all done in 2 hours guaranteed cause I had to go. Well it was not so I had to come...
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1.5
#964929
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PEPBOYS BROADWAY AVE CHULA VISTA CA. 11/29/2016. For front end suspension repair 2008 VW Beetle Conv. 2.5L. The estimate went from 19.99 at 0939 am to $911 with nothing written to nearly $1900 at 630pm. WRONG AND NOT FAIR Checked vehicle in for noise front Driver side...
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2.7
I liked
  • 4 service desk reps but onlu 3 mechanics
  • Mechanics demonstrating problems
I didn't like
  • Failure to be clear to customer
  • No written estimate
  • Manager mark accusations on phone attempt to twist things around
#964476
Reply to reviews
I call pepboys today to ask for a price to replace the radiator to a 2007 H3 Hummer which I can do my self but i dont have the time now, they try to sell me the thermostat which i change myself in the summer i declined, than he remark that this job will take a complet...
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1.0
#963672
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I made an appointment to have a state inspection at Brookhaven, PA location on 11-6-16 at 3PM. I booked online in advance. When I go to check in I was told they are too backed up, they can not do it today. Why make an appointment if you can not keep it. I should have...
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Anonymous
Anonymous

The manager called me and said they do honor online appointment. He said the employee was wrong and offered to correct problem. Issue resolved

1.0
I didn't like
  • Not honoring on line appoinments made
  • Service advisor
#950974
Reply to reviews
Absolutely shocked and appalled by the service department!  There were three men at the counter who didn't even acknowledge me when I was sent over from the register.  I waited over an hour to get a battery, air filter and wipers installed.  They didn't give me the...
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I walked in to the pep boys, in Ocoee Florida to pick up my car from getting an oil change. I was not greeted at all when I came to the counter. I said hi and Bobby, who I come to found out was the manager of the store, Threw my keys on the counter and asked for my...
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To whom it may concern, not only does #pepboys have poor service and inexperienced mechanics but their customer service skills are even worse I have dealt with them before in the past they charged me $68 to figure out what was wrong with my AC in my car they said it...
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