Pep Boys
Reviews and Complaints
Pep Boys - Tires Review from Poquoson, Virginia
Dismayed and shocked
- So disappointed with this company
- Poor service
- Customer service
Preferred solution: Let the company propose a solution
Pep Boys Tire Installation Review
DON'T EVER GO TO PEP BOYS
> I will NEVER go to PepBoys again. I went there to get a diagnostic test on my 2006 G35 Infiniti with160,000 miles because it overheated and I didn't know what was goin on.
Plus I needed an oil change as well so I decided to get that done. After waiting two hours they tell me I need a new Head Gasket. Smh which I was not expecting. I told them I will take my car else where to get it fixed sense I knew what the problem was.
Mind you the job isn't cheap including labor. So I tell them to put it on paper with everything I need done. They continued doin my oil change knowing it was pointless if it was goin to just be drained out when I get it fixed due to them having to take the engine apart to fix it. I end up paying for my oil change not knowing I didn't need it.
I end up buying all these parts I needed for my car including the Head Gasket like Pep Boys said I needed. Payed almost $2500-**** including labor and my car still wasn't right. It made a weird motor sound that I never heard before. At that point I didn't know what to do after spending all this money listening to Pep Boys.
Then I end up taken it to the Infiniti dealership and payed an extra $130 for another diagnostic test SMH. When they finished testing my car they tell me I need a new motor which cost anywhere from $2000-$2500 and that's not including labor. I told them I got a diagnostic test done with Pep Boys and they told me I needed a new head gasket and they didn't understand why they *** they would tell me that when that wasn't the case. The man typed it up and and gave me the form.
DONT EVER GO TO PEP BOYS. THEY TELL YOU ANYTHING JUST TO TAKE YOUR MONEY. GAVE ME A WRONG DIAGNOSTIC TEST AND MADE ME SPEND ALL THIS MONEY. I WILL NEVER GO BACK TO THIS PLACE EVER AGAIN AND I ADVISE EVERYONE ELSE NOT TO UNLESS YOU WANT TO GET PLAYED FOR YOUR MONEY.
I'm going to keep making reviews and let everyone know what I been through with this stupid company..
>>
Worst company
- Being treated with disrespect
Pep Boys Auto Repair Service Review from Honea Path, South Carolina
Poor Managament
I took my truck to Pep Boys to have a Brush Bar and Light installed at 11am on a Saturday. The Store had two lades working the desk one comes to find out was a manager but she walk away as I was giving my information to lady at the register. She said two people had not showed up and she was not sure on how to ring this up. So she called a service manager on the phone and told him what I had and did they do that. He said yes and gave her a code. I told her to make sure he knew about the lights and she told him he said that was the right code. I asked her to make sure the light was on there because the bar was easy to put on I could do it, but the lights were why I brought the truck in. She said she would and if they had any questions they would call. The truck would be ready by 3pm they would call when it was done.
I called back at 3:00pm after shopping with wife to find out that the truck was not ready. At 4pm my wife and I drove buy to see the truck had not been moved. So we went to other stores. I called at 5:30 and was told truck is ready. I came in and find brush bar on truck with no lights.
I walked to the desk and talked with one of the two guys at the deck. The lady manager from the morning was at the desk looking at paperwork. I asked the two guys , why the lights had not been installed and they both said the paper work did not say anything about light. One guy said saw he had seen them with the bar but did not ask. At that time there was two other people waiting both upset wanting to speak to a manager. The Lady was not answering them. I was in the store for 20 min with them waiting and her at the desk. So I did not ask to talk to a manager and left the store. At the time did not know the lady was the manager.
I called back Monday and asked for a manager. I waited about 5 min and a manager answered the phone. She told me she had herd my conversation with the guy Saturday (meaning she was the manager at the desk). She said she would pull the ticket and get back to me and she did. She left me a message that it was entered wrong and would talk to a service manager and get back with me to make sure things were mad right. She never called again. I have called 3 times, twice waiting 15 min after waiting for a manager to answer I had to hang up and then again this Saturday when I waited 20 min after asking for the lady and being told she was there.
If you want good Customer Service and Quality Work do not take your car to Pep Boys.
I even tried to talk to Costumer Service at their main web page it’s a Joke too!
- Highly irritaded
- So disappointed with this company
- Terriable customer service
Pep Boys - Oil Change Review from Boca Raton, Florida
Appointment not honored no phone call or email to reschedule
Do not honer appointment and did not pick up the phone to call or email me. Appointment was confirmed in the morning . But looking around the the web I see the main company doesn't care or else they would employ better staff. Don't you realize pep boys how many other tire place there are
Do not honer appointment and did not pick up the phone to call or email me. Appointment was confirmed in the morning . But looking around the the web I see the main company doesn't care or else they would employ better staff. Don't you realize pep boys how many other tire place there are
Scammers
Pep Boys Repair Services Review from Richmond, California
Pep Boys Auto Repair Service Review from Newark, New Jersey
Pep Boys Batteries and Customer service
- Customer service no corporate to talk to
Preferred solution: Full refund
Complete run around!
- So disappointed with this company
Preferred solution: Let the company propose a solution
CONSPIRACY AGAINST THE DISTRICT MANAGER CLAUDIA
**** THE CONSPIRACY AGAINST THE DISTRICT MANAGER, CLUADIA ****
BEWARE PRIVATE CITIZENS AND COMMERCIAL ACCOUNTS, if you thought the cops are crooked wait till you hear my experience with the upper management of Pep Boys
This all started with a simple order i placed with the commercial department. After explaining to the commercial specialist the importance of a timely delivery (45 min) , instead my delivery arrived 2 hours past the promised time. The flippant attitude toward the broken promise prompted me to ask for the district managers phone number. Her phone number was reluctantly provided to me ( I thought). i dial the number only to reach the commercial manager, Hernan. Like the commercial specialist, Hernan was also reluctant on providing me Claudia's phone number. Hernan, after much protest finally gave in and provided me Claudia's number. I immediately call the number provided to me and leave a urgent message with my return phone number (cell). Shortlist after, Kenny calls me, he introduces himself as the store manager of Pep Boys. He then goes on to question me as to why i want to speak to the district manager, Claudia. I explain to him that i simply need to make her aware of the poor performance that her commercial team is providing. Kenny, now frustrated that i'm not satisfied without speaking to Claudia states " why do you want to talk to Claudia, to flap your lips"...WOW! Now more than ever do i need to speak with Claudia. I'm shaking my head as to why 3 different Pep Boy employees are trying to cover up a simple, but costly mistake. ( I lost my long time customer)
Claudia finally calls me 4 days later on my day off. I'm happy to finally hear from someone that i think has our mutual interest in mind. to strengthen her team and our long time business relationship. To my surprise, the first thing out of her mouth was a strategic lie to cover up her lack of interest in not responding to my urgent call. Claudia states. " oh, i called your cell phone and left a message ". The funny thing about that is that i disabled my messaging capability 10 years earlier . when i confronted her about the lie, she insisted on continuing to lie and even offered to have me speak to her witness ( the human resource manager) she hands the phone over to him. Before he had a chance to be an accessory to her lie, I reminded him and said, before you say anything i want you to know i'm recording this conversation, i wouldn't stick my neck on the line for a lie. After a few mumbling words and a short stutter, Just before she hung up on me, Claudia yanks the phone from him and threatens to call my boss. 10 minutes later my store manager Jr. calls me and states that Claudia is irate and is calling my place of employment to try and speak with the owners. In an effort to further deflect attention away from her incompetent performance, Claudia desperately concocts another lie. Claudia states to my manager " i just spoke to your employee, he cursed me up and down, tell your owners that i need to speak with them about this matter"
While on the phone with Jr.( he called to find out if indeed i did as Claudia alleged) Claudia's immediate supervisor calls me. I take his call, He seems genuine and empathetic about my experience. I take this opportunity to discuss the details of what had happened up to the point he called. i mentioned all the aforementioned details of lack luster performance and what it cost me ( my customer ) . He was extremely apologetic and even agreed that what had happened was completely wrong. i invited him to listen to the recording of the conversation i had with Claudia. i needed him to know, 1 that his employee is an impostor and 2 that i had not cursed at all. He was more interested in fixing what was broken and because he seemed genuine in his delivery, i decided to follow. I was convinced that we were now on a road to a resolution. A few hours later while having dinner with my family i receive a call from Claudia, This time around she sounded like an angel. She spent about 3 minutes praising and patting herself on the back of her accomplishments. Knowing the business i had to agree with her. Once she was done basking in her own glory, i had to ask why she called my employer and tell them that i had cursed her out. She now back peddled and stated " oh, i thought i heard you say something" i asked her, okay Claudia, what exactly did you hear me say. She stated " i'm not sure, but i think you said " *** you " I then go on to say, okay Claudia, then why would you call my manager and state that i cursed you out, up and down. Claudia instantly falls into default ( habitual liar ) The angel disappears and in its place, the real Claudia. Are you ready for the next lie? i ask again, why did you state that i cursed you up and down. Claudia states " Jr. is telling lies, i never said that to him".....WOW!!!....the conspiracy begins.
Immediately after Claudia hung up on me, i called her supervisor. After my delightful call with him earlier, i felt it might yield some positive results. He was surprised about what i had said to him, but i wasn't convinced this time that he was on board. i invited him again to listen to both call recording i had. he stated " i don't need to listen to them, there not viable in court " Shake my head, what happened to the guy that had me convinced he was part of the solution. His outright reluctance to listen to my recorded calls made me suspicious. I couldn't help but ask him. Are you sleeping with this girl, he became extremely irate and hung up on me.....WOW!!! i knew then there was more to this than meets the eye. Without any resolution, i went on to call corporate, I made a total of 15 calls before the regional manager Sean C. called me.
Sean, like everyone else seemed uninterested in my experience. I explained to him that all i am is a customer, nothing more, nothing less. I have the right to call a district manager when the situation call for it. I explained to him in concisely all the aforementioned details. He stated " Claudia is our super star " in other words, he didn't believe a word i said. His position was the same as his subordinate, to protect there princess super star. ....When the head is rotton the whole body follows
- Cover up for claudia
Preferred solution: TELL THE TRUTH ABOUT WHAT HAPPENED. HAVE INTEGRITY, STOP BEARING FALSE WITNESS AND DEAL WITH HONEST WEIGHTS AND MEASURES
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I HOPE THE JOB AT MCDONALD'S IS GOING WELL.