I went in to get an oil change and tire rotation at 3:45PM. I was told it would be an hour.
At 5:10PM I left because they had not put the car on the rack yet. Yet I saw associates playing around snapping towels at each other. Managers standing around laughing with fellow associates.This is not the first time it's taken this long just for an oil change. I have taken it before and seen them put the car on the rack and let it sit there for 15 minutes.
Then they *** the oil pan bolt and let it drain for another 15 minutes.
Then finally get around to changung the oil. What a joke, I will think twice before getting any service at Pep Boys.
Product or Service Mentioned: Pep Boys Oil Change.