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Pep Boys - Damaged Car

Pep Boys bent my valve cover by screwing the bolts on too tight while replacing the gasket and required me to come back 2 more times so far. Also, while adding my new tires they broke one lug nut and wheel stud. They also ripped the front bumper off my car 'some how' while on the lift or taking it down???? This caused $900-$1000 in damage and I am still waiting on the claim check. I have been to Pep Boys 5 times already to repair what their monkeys in the back broke. The Managers re-did everything but the saga continues and I am still waiting on my claim check for the bumper.
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Author
Location
San Diego, California
Loss
$1900
Review #115989 is a subjective opinion of poster.
0 comments

Pep Boys in Elmhurst, New York - 150 exterme peace of *** bike

i have this peace of *** in my garbage know for two years, can't get help fixing or parts like an engine. we wasted $1800.00 when we could brougt a really good name company like hoanda, which can call them or even go there for help. well luck us and pep boys *** is left on our hands to get rid of garbage, if you guys out there feel the same way let go to pep boys tell them how you really feel about there product that they sell to us hard working guys who really want to kick some *** at baja motorsprots *** bikes
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Author
Location
Elmhurst, New York
Loss
$1800
Review #115487 is a subjective opinion of poster.
1 comment
Pep Boys located on Riverdale Road in Ogden Utah could not find my car keys after a repair was made. The service manager Craig was very rude and refused to come up with a solution. He said "this kind of thing happens all the time it's no big deal" I asked...
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Anonymous
#1636785

Pep boys lost my keys don’t seem to care I can’t believe this

Author
Location
Ogden, Utah
Loss
$500
Review #114622 is a subjective opinion of poster.
0 comments

PEP BOYS did a terrible job on my Kia sedona

About 4 weeks ago, I took my kia sedona to get it fixed and the people at Pep Boys told me that they would take care of it. They promised that they would leave it running well ----- What a mistake?! I'll regret that I took it there for the rest of my life and the life of the car as well. They charged me $980.00 for nothing. My car's engine light stayed on and would not give me an explanation why, so I took it to PURRRFECT Auto Service and guess what? They let me see what was wrong with it, through their scanner. The car had 5 major things wrong with it and none of those were pointed out to me my Pep Boys. The "mechanics" here, did one thing though. They disconnected a cable to the heat sensor and the car would now stall anytime the wind would hit my car. Their service was pitiful and now I'm in the middle of a complaint against Pep Boys to get my money back. I hope that no one else gets taken for a ride like I was. In this economy, money is important and honest work and service should go hand in hand. Shame on you Pep Boys! I will see you in court!!
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Author
Location
Los Angeles, California
Loss
$980
Review #114514 is a subjective opinion of poster.
5 comments
I work in pep boys (not going to say which one) but to all of those people who think it sucks...you're right! Take it from someone from the inside, most of the mechanics are not qualified, they put more money into scooters and home refrigerators than quality parts...
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Anonymous
#156560

There are some pepboys that are ok. There are some of them whom actually want to get the job done. But in thier mind they still are thinking about the upsell and the cash flow...

Author
Location
Philadelphia, Pennsylvania
Review #113318 is a subjective opinion of poster.
3 comments
On December 20 2007, my wife took her 2003 impala to PEP BOYS for a simple brake job. My wife was told that her rotors and master cylinder will also need to be replaced along with a few other parts that had nothing to do with the brakes system and $954. later, it still...
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whatajip
#20781

It is required by law that the repair facility returns the parts to the customer. They were probably creating excuses for why they didn\'t do what they were paid to do. The co...

Author
Location
Wilmington, California
Review #111363 is a subjective opinion of poster.
5 comments
My driver's side windshield wiper stopped working, my interior light was staying on, and I needed an oil change. Normally, I would have looked at it myself, and changed the oil, but being 7 months pregnant, I had my husband take it in. The charged us almost $200...
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Anonymous
#90493

I had R&R to a steering pump because one bolt broke and came out,done at Pep boys. It took them 10 hours to do it and when I got it back only one of the three bolts that held ...

Author
Location
Kalamazoo, Michigan
Loss
$180
Review #110526 is a subjective opinion of poster.
2 comments
I just had over $1500 of car engine repairs done at Pepboys Auto service center located at Pep Boys. 15911 LAGRANGE RD ORLAND PK, IL 60467 store # 0817. I went in again today 12-10-07 to get additional repairs done and was getting an estimate from MIKE in the service...
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Anonymous
#79620

I can\'t speak for rest of the country, but here in So. Cal. it\'s pretty much common knowledge, that only a fool would take his car to Pep Boys, for service.

Author
Location
Macomb, Illinois
Review #108626 is a subjective opinion of poster.
18 comments
I recently had by rotors and brakes replaced by pep boys in San Carlos, CA. Immediately after I took the car home it started making a metal scraping sound coming from the rotors/brakes they just replaced. When I went back down to ask them to just look at it to see if...
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Anonymous
#504828

Pep Boys upper management has it store managers adjust the time clocks so that the people get paid less money. Management steals from employees! When I brought this to Stewa...

Author
Review #101303 is a subjective opinion of poster.