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1 comment
F150 towed to Pepboys store 697 in Albuquerque, NM because entire right front brake was destroyed. First thing Asst Mgr Abel Nevarez asked what is wrong! "give me some parts so I can enter the order." After order entered mechanic went and put down all needed...
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Anonymous
#14010

You guys drive your cars into the ground and expect us to perform miracles in minutes ... how about 1, maintain your car preventatively 2, let us perform at our pace .. you do...

Author
Location
Chicago, Illinois
Review #118935 is a subjective opinion of poster.
0 comments
I had my wheels aligned at Pep Boys, 2500 Arden Way, Sacramento, the same day I bought new front tires. The old tires wore out due to 'toe out'. I just noticed my new tires with no tread on the inside edge.....AGAIN...just what I had the alignment to avoid. The...
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Author
Location
Sacramento, California
Review #118843 is a subjective opinion of poster.
2 comments
This letter formalizes my complaint regarding the purchase of 4 new tires from Pep Boys Auto on 10/26/2007. The complete service included tire mounting, premium wheel balancing, valve stems, and road hazard warranty. Total amount, including disposal of old tires and...
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Anonymous
#1111459

Even if the struts were worn but not shot , the new tires should not have made loud road noise , usually this noise is the result of an overly aggressive tread pattern or bad ...

Author
Location
Chicago, Illinois
Loss
$577
Review #118814 is a subjective opinion of poster.
2 comments
After spending over $400 on a brake job at Pepboys, I took my van to a real mechanic because it would not leave park when it was running. Pepboys supposedly changed my pads and rotors on the front. When the real deal took a look, he told me I needed a new rotor, pads...
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Anonymous
#387227

I hope your \"real deal\" lubed you up. He knew he had a chump when u walked in backwards. My 14yr old even laughed at the \"safety feature\" part. Some people are so gullible...

Author
Location
Chicago, Illinois
Review #118286 is a subjective opinion of poster.
0 comments

Pep Boys in Ellicott City, Maryland - I got nothing for 3 hours

I went to Pep Boys to have my brakes and my belts checked. I sat while a "mechanic" took of my wheels (he has on his earphones -how was he going to listen for the noise that I had reported?). He took off my left brake pad and said nothing. He went to work on another car! I sat there for 3 hours before I could get an update on my car. Then they said my alternator sounds like it is going bad -WRONG! These guys were not focused at all Nd they seem tired and could have really crewed up something!!!!!!!!!
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Author
Location
Ellicott City, Maryland
Loss
$10
Review #118268 is a subjective opinion of poster.
2 comments

Pep Boys in Dayton, Ohio - Lying Manager said rats ate up wires

On 4/14/08 at Dayton/Trotwood Ohio location I went to Pep Boys because my windshield wipers would not work and rats had gotten under my car hood. The rats had not eaten the wires that caused the problem but Bob, the manager without looking began to tell me that rats or mice ate the wiring and that it would cost over $800 to fix. I left the store and returned to look at the wires. Not one of the wires had been eaten or damaged at all. He just lied and when confronted he said he just assumed.
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Author
Location
Dayton, Ohio
Review #118059 is a subjective opinion of poster.
1 comment
Pepboys replaced 4 new tires and in the process broke off 2 tire pressure sensor valves. Instead of telling me, they repleaced them with regular rubber ones. Obviously the light came on. I took it back and said it must be a computor problem with the truck. I took it to...
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Autosniper
#17075

Don\'t back off...they are decietful thieving low life bottom feeders of the auto industry.

Author
Location
Los Angeles, California
Loss
$140
Review #117893 is a subjective opinion of poster.
1 comment
Pepboys new pricing is if you buys the part from the part department and have service install it, it is cheaper than having service sell you the part and install it. Where does this logic come from? Maybe the new head of the corporations pay raise? Forget getting...
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Autosniper
#17076

Another lovely feature you will notice from Pepboys is that they have different labor charges dependent upon what is being installed. Best advice is to never use Pepboys for ...

Author
Location
Woodbridge, New Jersey
Review #117647 is a subjective opinion of poster.
1 comment
went to crestwood store knowing exactly what needed to be done.was told they would have to check the turn signal switch to be sure i had qualified info that it was the small round cylinderblinker.i feel that if your people would have done as requested they wouldn't...
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Anonymous
#8873

i would offer some help if i could understand anything you just said.

Author
Location
Chicago, Illinois
Loss
$194
Review #116888 is a subjective opinion of poster.
1 comment
I was mistreated by the store manager, Hubert, at the Hicksville Pepboys. I purchased an Energizer battery in October 2007. The battery is defective and under warranty. The manager Hubert is insisting that I pay for a core charge. I gave them the original core back in...
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Anonymous
#8878

did you request the defective battery back? that could be why they would tack on a core charge.

Author
Location
Reston, Virginia
Review #116059 is a subjective opinion of poster.