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Went to the Winchester Va PEPBOYS to for a simple oil/filter change.. The service writer said it would only take 45-60 min. When he put the order in front of me to sign I S--t. $40.00 for a oil and filter on a 03 merc. I told him no way, I have a coupon from form for...
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Anonymous
J

As a former employee just be happy that your car was driveable and you managed to get away. Ahhhh the things I\'ve seen :x

Autosniper
Autosniper

I don\'t blame you, they are the worst in the industry for repairing cars.

#119649
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I have been buying tires from pep boys since 1968.I own 4cars and 4 suvs. When i went in to buy tires for my suv i was told that i had to buy the road hazard warranty (a new policy of pep boys). If you check your records i have only brought back one tire because of a...
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Anonymous
me

liar liar liar 8 vehicles. shouldn\'t you have your own crew on staff you rich ***????

Anonymous
me

liar liar liar 8 vehicles. shouldn\'t you have your own crew on staff you rich ***????

#119615
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I went to pep boys to have my car checked out. They quoted my $950.00 to fix it. They told me several things needed replacing after putting it on the diagnostic machine. They said I needed a tune up when I just had one 4 months ago. When I told them I just had one they...
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Anonymous
no pitty from me5

to the person above that is a load of ***.your fixing peoples car for the money not for the thanks.pep boys tried to rip me off too by trying charging me $100 just to tell me ...

Anonymous
doesntmatter

Just imagine that belt snapping off like i have seen DOZENS of times in 3+ years of working on cars...people have the misconception that we\'re rip off artists...people have n...

#119554
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Pep Boys in Queen Creek, Arizona - I had a oil change done(well at least I thought I did)

I went to a pep boys here in casa grande az(930 E. florence blvd) to have a oil change done,when I pulled up I saw that I was just about the only customer there (1 other person) it took them over 3 hours to change my oil, and when they said it was ready. well it was`nt it was parked outside when I got in the windshield fluid was empty along with other things. when I got home I noticed the oil filter was my old 1. anyways dont go to pep boys-you`ll be sorry
#119550
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F150 towed to Pepboys store 697 in Albuquerque, NM because entire right front brake was destroyed. First thing Asst Mgr Abel Nevarez asked what is wrong! "give me some parts so I can enter the order." After order entered mechanic went and put down all needed...
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Anonymous
name

You guys drive your cars into the ground and expect us to perform miracles in minutes ... how about 1, maintain your car preventatively 2, let us perform at our pace .. you do...

#118935
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I had my wheels aligned at Pep Boys, 2500 Arden Way, Sacramento, the same day I bought new front tires. The old tires wore out due to 'toe out'. I just noticed my new tires with no tread on the inside edge.....AGAIN...just what I had the alignment to avoid. The...
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#118843
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This letter formalizes my complaint regarding the purchase of 4 new tires from Pep Boys Auto on 10/26/2007. The complete service included tire mounting, premium wheel balancing, valve stems, and road hazard warranty. Total amount, including disposal of old tires and...
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Anonymous
Anonymous

Even if the struts were worn but not shot , the new tires should not have made loud road noise , usually this noise is the result of an overly aggressive tread pattern or bad ...

Anonymous
asetech

most manufactures recommend struts be replaced every 50k how many miles on your car? also was mr firestone and your husband ase certified in steering and suspension? sounds li...

#118814
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After spending over $400 on a brake job at Pepboys, I took my van to a real mechanic because it would not leave park when it was running. Pepboys supposedly changed my pads and rotors on the front. When the real deal took a look, he told me I needed a new rotor, pads...
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Anonymous
asetech

I hope your \"real deal\" lubed you up. He knew he had a chump when u walked in backwards. My 14yr old even laughed at the \"safety feature\" part. Some people are so gullible...

Anonymous
golden child

your so full of ***.your caliper locked up which is unforeseen when doing brakes. you don\'t know when it could fail, sounds like the other guy *** you harder cause all you ne...

#118286
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Pep Boys in Ellicott City, Maryland - I got nothing for 3 hours

I went to Pep Boys to have my brakes and my belts checked. I sat while a "mechanic" took of my wheels (he has on his earphones -how was he going to listen for the noise that I had reported?). He took off my left brake pad and said nothing. He went to work on another car! I sat there for 3 hours before I could get an update on my car. Then they said my alternator sounds like it is going bad -WRONG! These guys were not focused at all Nd they seem tired and could have really crewed up something!!!!!!!!!
#118268
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Pep Boys in Dayton, Ohio - Lying Manager said rats ate up wires

On 4/14/08 at Dayton/Trotwood Ohio location I went to Pep Boys because my windshield wipers would not work and rats had gotten under my car hood. The rats had not eaten the wires that caused the problem but Bob, the manager without looking began to tell me that rats or mice ate the wiring and that it would cost over $800 to fix. I left the store and returned to look at the wires. Not one of the wires had been eaten or damaged at all. He just lied and when confronted he said he just assumed.
#118059
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