Latest review first
After spending over $400 on a brake job at Pepboys, I took my van to a real mechanic because it would not leave park when it was running. Pepboys supposedly changed my pads and rotors on the front. When the real deal took a look, he told me I needed a new rotor, pads...Read more
I went to Pep Boys to have my brakes and my belts checked. I sat while a "mechanic" took of my wheels (he has on his earphones -how was he going to listen for the noise that I had reported?). He took off my left brake pad and said nothing. He went to work on...Read more
Pep Boys in Dayton, Ohio - Lying Manager said rats ate up wires
On 4/14/08 at Dayton/Trotwood Ohio location I went to Pep Boys because my windshield wipers would not work and rats had gotten under my car hood. The rats had not eaten the wires that caused the problem but Bob, the manager without looking began to tell me that rats or mice ate the wiring and that it would cost over $800 to fix. I left the store and returned to look at the wires. Not one of the wires had been eaten or damaged at all. He just lied and when confronted he said he just assumed.
Pepboys replaced 4 new tires and in the process broke off 2 tire pressure sensor valves. Instead of telling me, they repleaced them with regular rubber ones. Obviously the light came on. I took it back and said it must be a computor problem with the truck. I took it to...Read more
Pepboys new pricing is if you buys the part from the part department and have service install it, it is cheaper than having service sell you the part and install it. Where does this logic come from? Maybe the new head of the corporations pay raise? Forget getting...Read more
went to crestwood store knowing exactly what needed to be done.was told they would have to check the turn signal switch to be sure i had qualified info that it was the small round cylinderblinker.i feel that if your people would have done as requested they wouldn't...Read more
I was mistreated by the store manager, Hubert, at the Hicksville Pepboys. I purchased an Energizer battery in October 2007. The battery is defective and under warranty. The manager Hubert is insisting that I pay for a core charge. I gave them the original core back in...Read more
Pep Boys bent my valve cover by screwing the bolts on too tight while replacing the gasket and required me to come back 2 more times so far. Also, while adding my new tires they broke one lug nut and wheel stud. They also ripped the front bumper off my car 'some...Read more
i have this peace of *** in my garbage know for two years, can't get help fixing or parts like an engine. we wasted $1800.00 when we could brougt a really good name company like hoanda, which can call them or even go there for help. well luck us and pep boys *** is...Read more
Pep Boys located on Riverdale Road in Ogden Utah could not find my car keys after a repair was made. The service manager Craig was very rude and refused to come up with a solution. He said "this kind of thing happens all the time it's no big deal" I asked...Read more
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