Latest review first
When Dorothy Colbert hired me on July 27, 2007 in the lakeland store, she said that i be 30-34 hours of week, if that was okay, and i said it was fine because i could work myself up. i been putting hours in the store, as you could look at my account when i clock in, i...Read more
They put a fuel pump in and my car ran for exactly 10 miles before it had to be towed back in.After a 2.5 hour wait on the tow truck. Fuel pump was not compatible. Don't you think they would have known that before I drove it off??? Then they want to charge me labor...Read more
Pep Boys in Newark, New Jersey - Pepboys Jersey City - Bad lady manager
Pepboys # 0496 in Route 440 Jersey City, New Jersey Ordered tow hitch and gave me wrong one. The lady manager insisted that it was the the right one. Returned the wrong one and again ordered another (this time with another manager). Special Order came BUT no bolts and nuts. In short, it cannot be installed. The package was opened, no instructions etc. After lots of deliberation, the lady manager AGAIN insisted that it was OK! At the end she has to order again for the "lost" bolts and nuts. I was wondering if she really understand what she was doing...
What stated out as a tire buying venture turned into trying to give a sugguestion on improving Pepboys website. 1st Customer service transferred me to the wrong number on several occasions. 2nd When I was transferred to the philadelphia office the customer service...Read more
I am not pleased with the service I have a Pep Boys. I find them to be rude and unhelpful to customers. While I was in line to have them fix a problem I already paid for them to fix, I heard one of them tell a little old lady that they do not have the record of...Read more
Car cleared for satisfactory repair by Pep Boys Auto Service. Paid almost $800.00 dollars for an overheat repair job due to a loose radiator cap, and had to return the car after stalling on the freeway to be told sensor wires must have been switched by me, then...Read more
Went to the Winchester Va PEPBOYS to for a simple oil/filter change.. The service writer said it would only take 45-60 min. When he put the order in front of me to sign I *** $40.00 for a oil and filter on a 03 merc. I told him no way, I have a coupon from form for...Read more
I have been buying tires from pep boys since 1968.I own 4cars and 4 suvs. When i went in to buy tires for my suv i was told that i had to buy the road hazard warranty (a new policy of pep boys). If you check your records i have only brought back one tire because of a...Read more
I went to pep boys to have my car checked out. They quoted my $950.00 to fix it. They told me several things needed replacing after putting it on the diagnostic machine. They said I needed a tune up when I just had one 4 months ago. When I told them I just had one they...Read more
Pep Boys in Queen Creek, Arizona - I had a oil change done(well at least I thought I did)
I went to a pep boys here in casa grande az(930 E. florence blvd) to have a oil change done,when I pulled up I saw that I was just about the only customer there (1 other person) it took them over 3 hours to change my oil, and when they said it was ready. well it was`nt it was parked outside when I got in the windshield fluid was empty along with other things. when I got home I noticed the oil filter was my old 1. anyways dont go to pep boys-you`ll be sorry
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