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About 4 weeks ago, I took my kia sedona to get it fixed and the people at Pep Boys told me that they would take care of it. They promised that they would leave it running well ----- What a mistake?! I'll regret that I took it there for the rest of my life and the...
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#114514
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I work in pep boys (not going to say which one) but to all of those people who think it sucks...you're right! Take it from someone from the inside, most of the mechanics are not qualified, they put more money into scooters and home refrigerators than quality parts...
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Anonymous
unfairly treated worker

There are some pepboys that are ok. There are some of them whom actually want to get the job done. But in thier mind they still are thinking about the upsell and the cash flow...

Anonymous
Rahim

why when a bad employee gets fired for stealing or whatever the bad mouth their employer and aslo when a customer do not get something free they do the same do mistake happens...

#113318
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On December 20 2007, my wife took her 2003 impala to PEP BOYS for a simple brake job. My wife was told that her rotors and master cylinder will also need to be replaced along with a few other parts that had nothing to do with the brakes system and $954. later, it still...
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whatajip
whatajip

It is required by law that the repair facility returns the parts to the customer. They were probably creating excuses for why they didn\'t do what they were paid to do. The co...

Anonymous
tom

Not true you should always turn the rotors when replacing pads.

Wilmington,California
#111363
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My driver's side windshield wiper stopped working, my interior light was staying on, and I needed an oil change. Normally, I would have looked at it myself, and changed the oil, but being 7 months pregnant, I had my husband take it in. The charged us almost $200...
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Anonymous
New Orleans East

I had R&R to a steering pump because one bolt broke and came out,done at Pep boys. It took them 10 hours to do it and when I got it back only one of the three bolts that held ...

Anonymous
B

she already said she didn\'t take the car in you troll. I can\'t believe people actually come on these little complaint sites to pick on people. E-thugs.

#110526
Reply to reviews
I just had over $1500 of car engine repairs done at Pepboys Auto service center located at Pep Boys. 15911 LAGRANGE RD ORLAND PK, IL 60467 store # 0817. I went in again today 12-10-07 to get additional repairs done and was getting an estimate from MIKE in the service...
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Anonymous
Carlos

I can\'t speak for rest of the country, but here in So. Cal. it\'s pretty much common knowledge, that only a fool would take his car to Pep Boys, for service.

Anonymous
Bubba Ho Tepp

Probably because you acted like a complete ***. At least, that\'s been MY experience in this business.. ***.

#108626
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I recently had by rotors and brakes replaced by pep boys in San Carlos, CA. Immediately after I took the car home it started making a metal scraping sound coming from the rotors/brakes they just replaced. When I went back down to ask them to just look at it to see if...
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Anonymous
Andrew Baldwin Pep Boys

Pep Boys upper management has it store managers adjust the time clocks so that the people get paid less money. Management steals from employees! When I brought this to Stewa...

Anonymous
jeffhall ***way arkansas

:upset huh im soo happy i decided to read the reviews.. this is what happens when you rip good folks off PEP BOYS EVERYTHING FOR LESS!! a person like myself with cash in hand?...

#101303
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