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Ha Ha on me! Pepboys Fullerton, CA changed my oil and refused to honor the free tire rotation because they felt like I needed new tires. I would not have gone to Pepboys for an expensive oil change only. The manager told me he reported to no one at Pepboys and that he...
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Anonymous
Chris Kr***

So do you go to the doctor and tell them what to do? Btw if you buy tires through them they rotate them for free

Anonymous
m

you realize the according to map guidelines one cannot have a cars tires rotated (or balanced for that matter) if the tires are at 2/32nds. you probably just needed tires and ...

#120467
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I would recommend to all to stay away from PEP Boys for service. I took my wife's car in for an alignment and inspection. When we got it back the alternator no longer worked. We took it back and thier immediate responce was there was nothing they did to cause it...
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Anonymous
me

:cry quit blatting. your car broke so now you have to fix it. boo hoo. corporate headquarters will side with the customer 99 out of 100 times even when the customers story is ...

Autosniper
Autosniper

What does an alignment have to do with an alternater? You must know absolutely nothing about cars. I suppose if you take your car in for an oil change and three days later t...

#120461
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Pep Boys in Largo, Florida - Incorrect Oil Change

I took my car to the store in north Lakeland, Florida for an oil & filter change. It's a 2006 Chevy that I've been using Mobil-1 in since it's second oil change. I specifically requested Mobil-1 15,000 mile 5w30 full synthetic oil and was told I could get it. After asking twice more for the 15,000 mile Extended Life oil I was reassured I would get it. When it was all done they put standard Mobil-1 5w30 full synthetic oil only good for about 5,000 miles and charged me accordingly. That and the fact it took 3 hours for an oil change left me disappointed.
#120399
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arrived @9am for a front end alignment in the course of a 4 hour wait...I ended purchasing 2 tires, oil change & alignment -over$260.00. No problem until I expressed I was unhappy about the wait time, because I was told the time would be substantially shorter....
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Anonymous
republican_bob

I think the problem started when the new ceo took them away from their target business SERVING CARS and brought in minibikes and atvs to boost sales. now they dont have to car...

#120377
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When Dorothy Colbert hired me on July 27, 2007 in the lakeland store, she said that i be 30-34 hours of week, if that was okay, and i said it was fine because i could work myself up. i been putting hours in the store, as you could look at my account when i clock in, i...
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Anonymous
john0136tampa

MOOOOORRROOONNN!

Anonymous
K

IN RESPONSE TO HORSEMAN, I WAS WORKING TWO JOBS AND GOI NG TO SCHOOL, AND STILL AM, SO NOT ALL OF US ARE HALF A** PEOPLE OR UNEDUCATED BUNCH OF BRUTS AND I WILL ADMIT THERE SO...

#120324
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They put a fuel pump in and my car ran for exactly 10 miles before it had to be towed back in.After a 2.5 hour wait on the tow truck. Fuel pump was not compatible. Don't you think they would have known that before I drove it off??? Then they want to charge me labor...
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Autosniper
Autosniper

I smell sour grapes.

#119978
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Pep Boys in Newark, New Jersey - Pepboys Jersey City - Bad lady manager

Pepboys # 0496 in Route 440 Jersey City, New Jersey Ordered tow hitch and gave me wrong one. The lady manager insisted that it was the the right one. Returned the wrong one and again ordered another (this time with another manager). Special Order came BUT no bolts and nuts. In short, it cannot be installed. The package was opened, no instructions etc. After lots of deliberation, the lady manager AGAIN insisted that it was OK! At the end she has to order again for the "lost" bolts and nuts. I was wondering if she really understand what she was doing...
#119943
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What stated out as a tire buying venture turned into trying to give a sugguestion on improving Pepboys website. 1st Customer service transferred me to the wrong number on several occasions. 2nd When I was transferred to the philadelphia office the customer service...
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Anonymous
Chris

Today, my feeling was hurt from the rudeness of pepboys servicemen. They are the most rude mechanics ever I have experienced for nearly 40 years auto life. If you want to be t...

#119858
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I am not pleased with the service I have a Pep Boys. I find them to be rude and unhelpful to customers. While I was in line to have them fix a problem I already paid for them to fix, I heard one of them tell a little old lady that they do not have the record of...
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Anonymous
azoneguy

They probably couldn\'t understand you at the service desk with the horrible English that you speak and by the way, Do you work for Free? Didn\'t think so, stop expecting the...

#119835
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Car cleared for satisfactory repair by Pep Boys Auto Service. Paid almost $800.00 dollars for an overheat repair job due to a loose radiator cap, and had to return the car after stalling on the freeway to be told sensor wires must have been switched by me, then...
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#119763
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