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What stated out as a tire buying venture turned into trying to give a sugguestion on improving Pepboys website. 1st Customer service transferred me to the wrong number on several occasions. 2nd When I was transferred to the philadelphia office the customer service...
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Anonymous
Chris

Today, my feeling was hurt from the rudeness of pepboys servicemen. They are the most rude mechanics ever I have experienced for nearly 40 years auto life. If you want to be t...

#119858
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I am not pleased with the service I have a Pep Boys. I find them to be rude and unhelpful to customers. While I was in line to have them fix a problem I already paid for them to fix, I heard one of them tell a little old lady that they do not have the record of...
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Anonymous
azoneguy

They probably couldn\'t understand you at the service desk with the horrible English that you speak and by the way, Do you work for Free? Didn\'t think so, stop expecting the...

#119835
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Car cleared for satisfactory repair by Pep Boys Auto Service. Paid almost $800.00 dollars for an overheat repair job due to a loose radiator cap, and had to return the car after stalling on the freeway to be told sensor wires must have been switched by me, then...
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#119763
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Went to the Winchester Va PEPBOYS to for a simple oil/filter change.. The service writer said it would only take 45-60 min. When he put the order in front of me to sign I S--t. $40.00 for a oil and filter on a 03 merc. I told him no way, I have a coupon from form for...
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Anonymous
J

As a former employee just be happy that your car was driveable and you managed to get away. Ahhhh the things I\'ve seen :x

Autosniper
Autosniper

I don\'t blame you, they are the worst in the industry for repairing cars.

#119649
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I have been buying tires from pep boys since 1968.I own 4cars and 4 suvs. When i went in to buy tires for my suv i was told that i had to buy the road hazard warranty (a new policy of pep boys). If you check your records i have only brought back one tire because of a...
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Anonymous
me

liar liar liar 8 vehicles. shouldn\'t you have your own crew on staff you rich ***????

Anonymous
me

liar liar liar 8 vehicles. shouldn\'t you have your own crew on staff you rich ***????

#119615
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I went to pep boys to have my car checked out. They quoted my $950.00 to fix it. They told me several things needed replacing after putting it on the diagnostic machine. They said I needed a tune up when I just had one 4 months ago. When I told them I just had one they...
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Anonymous
no pitty from me5

to the person above that is a load of ***.your fixing peoples car for the money not for the thanks.pep boys tried to rip me off too by trying charging me $100 just to tell me ...

Anonymous
doesntmatter

Just imagine that belt snapping off like i have seen DOZENS of times in 3+ years of working on cars...people have the misconception that we\'re rip off artists...people have n...

#119554
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Pep Boys in Queen Creek, Arizona - I had a oil change done(well at least I thought I did)

I went to a pep boys here in casa grande az(930 E. florence blvd) to have a oil change done,when I pulled up I saw that I was just about the only customer there (1 other person) it took them over 3 hours to change my oil, and when they said it was ready. well it was`nt it was parked outside when I got in the windshield fluid was empty along with other things. when I got home I noticed the oil filter was my old 1. anyways dont go to pep boys-you`ll be sorry
#119550
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F150 towed to Pepboys store 697 in Albuquerque, NM because entire right front brake was destroyed. First thing Asst Mgr Abel Nevarez asked what is wrong! "give me some parts so I can enter the order." After order entered mechanic went and put down all needed...
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Anonymous
name

You guys drive your cars into the ground and expect us to perform miracles in minutes ... how about 1, maintain your car preventatively 2, let us perform at our pace .. you do...

#118935
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I had my wheels aligned at Pep Boys, 2500 Arden Way, Sacramento, the same day I bought new front tires. The old tires wore out due to 'toe out'. I just noticed my new tires with no tread on the inside edge.....AGAIN...just what I had the alignment to avoid. The...
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#118843
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This letter formalizes my complaint regarding the purchase of 4 new tires from Pep Boys Auto on 10/26/2007. The complete service included tire mounting, premium wheel balancing, valve stems, and road hazard warranty. Total amount, including disposal of old tires and...
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Anonymous
Anonymous

Even if the struts were worn but not shot , the new tires should not have made loud road noise , usually this noise is the result of an overly aggressive tread pattern or bad ...

Anonymous
asetech

most manufactures recommend struts be replaced every 50k how many miles on your car? also was mr firestone and your husband ase certified in steering and suspension? sounds li...

#118814
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