Latest review first
Ha Ha on me! Pepboys Fullerton, CA changed my oil and refused to honor the free tire rotation because they felt like I needed new tires. I would not have gone to Pepboys for an expensive oil change only. The manager told me he reported to no one at Pepboys and that he...Read more
I would recommend to all to stay away from PEP Boys for service. I took my wife's car in for an alignment and inspection. When we got it back the alternator no longer worked. We took it back and thier immediate responce was there was nothing they did to cause it...Read more
Pep Boys in Largo, Florida - Incorrect Oil Change
I took my car to the store in north Lakeland, Florida for an oil & filter change. It's a 2006 Chevy that I've been using Mobil-1 in since it's second oil change. I specifically requested Mobil-1 15,000 mile 5w30 full synthetic oil and was told I could get it. After asking twice more for the 15,000 mile Extended Life oil I was reassured I would get it. When it was all done they put standard Mobil-1 5w30 full synthetic oil only good for about 5,000 miles and charged me accordingly. That and the fact it took 3 hours for an oil change left me disappointed.
arrived @9am for a front end alignment in the course of a 4 hour wait...I ended purchasing 2 tires, oil change & alignment -over$260.00. No problem until I expressed I was unhappy about the wait time, because I was told the time would be substantially shorter....Read more
When Dorothy Colbert hired me on July 27, 2007 in the lakeland store, she said that i be 30-34 hours of week, if that was okay, and i said it was fine because i could work myself up. i been putting hours in the store, as you could look at my account when i clock in, i...Read more
They put a fuel pump in and my car ran for exactly 10 miles before it had to be towed back in.After a 2.5 hour wait on the tow truck. Fuel pump was not compatible. Don't you think they would have known that before I drove it off??? Then they want to charge me labor...Read more
Pep Boys in Newark, New Jersey - Pepboys Jersey City - Bad lady manager
Pepboys # 0496 in Route 440 Jersey City, New Jersey Ordered tow hitch and gave me wrong one. The lady manager insisted that it was the the right one. Returned the wrong one and again ordered another (this time with another manager). Special Order came BUT no bolts and nuts. In short, it cannot be installed. The package was opened, no instructions etc. After lots of deliberation, the lady manager AGAIN insisted that it was OK! At the end she has to order again for the "lost" bolts and nuts. I was wondering if she really understand what she was doing...
What stated out as a tire buying venture turned into trying to give a sugguestion on improving Pepboys website. 1st Customer service transferred me to the wrong number on several occasions. 2nd When I was transferred to the philadelphia office the customer service...Read more
I am not pleased with the service I have a Pep Boys. I find them to be rude and unhelpful to customers. While I was in line to have them fix a problem I already paid for them to fix, I heard one of them tell a little old lady that they do not have the record of...Read more
Car cleared for satisfactory repair by Pep Boys Auto Service. Paid almost $800.00 dollars for an overheat repair job due to a loose radiator cap, and had to return the car after stalling on the freeway to be told sensor wires must have been switched by me, then...Read more
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