Latest review first
I have worked at Pep Boys now for 5 years, in 3 different Pep Boys stores in 2 different states. They are all the same. Customer service (aside from myself, of course) is just horrible. It's a joke. They do NOT care about their customers. The service department is...Read more
I purchased an oil change (with the assumption that I would get a $10 rebate). When I sent in the rebate with the sales receipt they wrote back and said they didn't get my sales receipt. The rebate form said to make a copy of the rebate form, which I did - but not...Read more
I took my car to Pep Boys for tires and and an alignment. The alignment was done improperly so I rescheduled for a second alignment, then a third and a fourth-on the fourth time the service rep stated that "oh the alignment machine was broken but it's ok...Read more
I will never use the pepboys in howell NJ again.They are rude disgruntled workers from mangers to cashiers. I brought back a hub bearing sealed in the original package it was raining so the package got alittle wet. The cashier gave me problem from the start she told me...Read more
i brought my px250 on 12/12/07 the first ride i had on it the lights came off, the next ride my turning lights stop working the right side then the left side.three weeks later the bike stop run. i am no please with your bike. i call baja for help and all the people...Read more
I went to Pep Boys ( Abilene, Texas ) to have a flat tire fixed . Upon looking at the spare. I purchased a new tire . I watched the mechanic open my car door and he did something under the dash. I told him he didn't need to do anything under the dash . So he...Read more
Ha Ha on me! Pepboys Fullerton, CA changed my oil and refused to honor the free tire rotation because they felt like I needed new tires. I would not have gone to Pepboys for an expensive oil change only. The manager told me he reported to no one at Pepboys and that he...Read more
I would recommend to all to stay away from PEP Boys for service. I took my wife's car in for an alignment and inspection. When we got it back the alternator no longer worked. We took it back and thier immediate responce was there was nothing they did to cause it...Read more
Pep Boys in Largo, Florida - Incorrect Oil Change
I took my car to the store in north Lakeland, Florida for an oil & filter change. It's a 2006 Chevy that I've been using Mobil-1 in since it's second oil change. I specifically requested Mobil-1 15,000 mile 5w30 full synthetic oil and was told I could get it. After asking twice more for the 15,000 mile Extended Life oil I was reassured I would get it. When it was all done they put standard Mobil-1 5w30 full synthetic oil only good for about 5,000 miles and charged me accordingly. That and the fact it took 3 hours for an oil change left me disappointed.
arrived @9am for a front end alignment in the course of a 4 hour wait...I ended purchasing 2 tires, oil change & alignment -over$260.00. No problem until I expressed I was unhappy about the wait time, because I was told the time would be substantially shorter....Read more
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