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I have worked at Pep Boys now for 5 years, in 3 different Pep Boys stores in 2 different states. They are all the same. Customer service (aside from myself, of course) is just horrible. It's a joke. They do NOT care about their customers. The service department is...
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Anonymous
Missy

I work for Pep Boys and like any other retail Company that I have worked for, everything is based on sales. The wonderful thing about being a grown up is that we have choices....

Anonymous
Anonymous

Any and Everyone who has something good to say about Pep Boys probably work at PeP Boys.PeP Boys "SUCK BIG TIME".I have only been to PeP Boys once and Believe me that once was...

#121116

I purchased an oil change (with the assumption that I would get a $10 rebate). When I sent in the rebate with the sales receipt they wrote back and said they didn't get my sales receipt. The rebate form said to make a copy of the rebate form, which I did - but not...
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#121035
I took my car to Pep Boys for tires and and an alignment. The alignment was done improperly so I rescheduled for a second alignment, then a third and a fourth-on the fourth time the service rep stated that "oh the alignment machine was broken but it's ok...
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Anonymous
Quattrodrft

\"it was\'nt broken when I brought it in but now all of a sudden it is.\" Are you *** serios?!?! YEA im sure the ASE tech is back in the shop with a blow torch and a *** saw....

cptcjp
cptcjp

As consumers we are easy pickings for those who have the goods to sell but lack the integrity to provide honest services. The technology in todays car make it impossible for ...

#120785
I will never use the pepboys in howell NJ again.They are rude disgruntled workers from mangers to cashiers. I brought back a hub bearing sealed in the original package it was raining so the package got alittle wet. The cashier gave me problem from the start she told me...
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Anonymous
***S

DOES ANYONE SPEAK ENGLISH

#120694
i brought my px250 on 12/12/07 the first ride i had on it the lights came off, the next ride my turning lights stop working the right side then the left side.three weeks later the bike stop run. i am no please with your bike. i call baja for help and all the people...
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Anonymous
jlo

What???????????????????????????????????????????????????????????????????????????

#120575
I went to Pep Boys ( Abilene, Texas ) to have a flat tire fixed . Upon looking at the spare. I purchased a new tire . I watched the mechanic open my car door and he did something under the dash. I told him he didn't need to do anything under the dash . So he...
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Anonymous
pepboys employee

your a ***

#120490
Ha Ha on me! Pepboys Fullerton, CA changed my oil and refused to honor the free tire rotation because they felt like I needed new tires. I would not have gone to Pepboys for an expensive oil change only. The manager told me he reported to no one at Pepboys and that he...
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Anonymous
Chris Kr***

So do you go to the doctor and tell them what to do? Btw if you buy tires through them they rotate them for free

Anonymous
m

you realize the according to map guidelines one cannot have a cars tires rotated (or balanced for that matter) if the tires are at 2/32nds. you probably just needed tires and ...

I would recommend to all to stay away from PEP Boys for service. I took my wife's car in for an alignment and inspection. When we got it back the alternator no longer worked. We took it back and thier immediate responce was there was nothing they did to cause it...
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Anonymous
me

:cry quit blatting. your car broke so now you have to fix it. boo hoo. corporate headquarters will side with the customer 99 out of 100 times even when the customers story is ...

Autosniper
Autosniper

What does an alignment have to do with an alternater? You must know absolutely nothing about cars. I suppose if you take your car in for an oil change and three days later t...

#120461

Pep Boys in Largo, Florida - Incorrect Oil Change

I took my car to the store in north Lakeland, Florida for an oil & filter change. It's a 2006 Chevy that I've been using Mobil-1 in since it's second oil change. I specifically requested Mobil-1 15,000 mile 5w30 full synthetic oil and was told I could get it. After asking twice more for the 15,000 mile Extended Life oil I was reassured I would get it. When it was all done they put standard Mobil-1 5w30 full synthetic oil only good for about 5,000 miles and charged me accordingly. That and the fact it took 3 hours for an oil change left me disappointed.
#120399
Show
arrived @9am for a front end alignment in the course of a 4 hour wait...I ended purchasing 2 tires, oil change & alignment -over$260.00. No problem until I expressed I was unhappy about the wait time, because I was told the time would be substantially shorter....
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Anonymous
republican_bob

I think the problem started when the new ceo took them away from their target business SERVING CARS and brought in minibikes and atvs to boost sales. now they dont have to car...

#120377