Latest review first
In Jan of 07 my aircond. pump failed. In Jun 0f 07 the aircond sysem failed again & I was told a line & a few gaskets failed (these items were supposed to have been checked & replaced as required when the pump was replaced). Last week I began to use my a/c...Read more
Pep Boys in Houston, Texas - Pepboys - Bottom Feeders of Auto Industry
Pepboys has to be one of the most poorly run companies in the auto industry. So here are some tips to avoid being ripped off. 1 - Don't go there 2 - Never go there 3 - Don't even think about going there They sell a maintenance package for $39.99 which is only an oil change that you can get from Firestone or Goodyear for $19.99. The Pepboys maintenance package is a $9.99 tire rotation and a $29.99 oil change. Do the math: when you add that up, its less than doing the package services. How crooked is that? Watching them in the service department is akin to watching sausage being made, you just don't want to see how its done. This company is at the absolute bottom of the food chain in the auto repair industry. Get your cleaners and sale items there, but never let them touch your car.
Went to PepBoys in Newark, and manager asked me if I wanted to "hang out later" despite me wearing my wedding band (I sternly rejected his proposal) and showed him my ring. He simply smiled and didn't apologize for his "mistake", which was...Read more
I was having a simple spark plug change done just before moving from yorktown, virginia to california. Pep boys called and told me they had broken off two of the plugs in the engine block and could not do anything to fix the problem they had created. They even admitted...Read more
About a month ago I went to a PepBoys store to buy an K&N air filter for my JEEP ecouse a friend told me about its eficciensy. I got the air filter and place it in my JEEP. some weeks past and I buy another for my BMW and I notice it is purple so I ask the...Read more
Pep Boys gipped me out of $75 and I want my money back. I took it there for computer check because my engine light was on. I wanted to know what was wrong with my engine. They said they would put it on the "machine" and tell me what the matter was. All I got...Read more
Mountain Rest, South Carolina
Pep Boys in New York, New York - State things that needed repair that was not necessary
I visit store258 to have a wheel alignment and was told my car was not safe and need to change my brakes,rotater as well as calipers. I'am a women who really dont know much aboout these things and became very concerned. The sales person (Frank)again stated my car was not safe so I said wait I will call you back. When I called back to tell them not to do the repairs received an ok. To my surprised they were done anyway. my car just went for inspection not even a week before and none of these things were found. The workers at the store begin talking to each other in a spanish language which I do not speak. I was forced to pay for something I did not authorize. I feel that if they replaced the old part back on my car it would really be fixed unsafe. also the next day I returned to the store because I was still having the problem I went there for. I was told they hav done all the can do for me. So I return to my car very unsatified to find oil boot stains on my carpet 600 dollars later and still hav the same problem
this spring my wife and i planned a visit to arizona. she took her 2000 Saab (70k mileage/well maintained) in for a safety check, advising that we would put on 1500+ desert miles. two employees signed off A OK. the main radiator hose turned out to be old. the hose...Read more
Pepboys fired one of thier best manager on june 3 2008 who work at the forest park location// I will never shop thier again and advise every one else to do the same,he was of the most helpful and honest manager they had he tried to solve every one problem,he was a good...Read more
I was told a repair would between $170-200.After the work was donen I was told it would be $481.There was no reply at HQ and I had to dispute the bil through my credit card company.The Manager at the store hung up on me and there was no one in the HQ in Penns. ever....Read more
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