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1.8 Based on 240 reviews
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  • Customers like
    • Convenient location 6
    • Price 4
    • Personnel 3
  • Customers don't like
    • Poor service provided 17
    • Lie about the work needed 10
    • Un-skilled mechanics 8
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On December 20 2007, my wife took her 2003 impala to PEP BOYS for a simple brake job. My wife was told that her rotors and master cylinder will also need to be replaced along with a few other parts that had nothing to do with the brakes system and $954. later, it still drove the same. I then drove her car to the Chevy dealer and I was told master cylinder and pads were never changed. Just cleaned. Returning to PEP BOYS, I asked for the old... Read more

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My driver's side windshield wiper stopped working, my interior light was staying on, and I needed an oil change. Normally, I would have looked at it myself, and changed the oil, but being 7 months pregnant, I had my husband take it in. The charged us almost $200 and all that was done at the end of the visit was an oil change. They made him pay all of the cost of the wiper arm they ordered, overpriced, but insisted that they had contacted all... Read more

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I just had over $1500 of car engine repairs done at Pepboys Auto service center located at Pep Boys. 15911 LAGRANGE RD ORLAND PK, IL 60467 store # 0817. I went in again today 12-10-07 to get additional repairs done and was getting an estimate from MIKE in the service department. MIKE treated me like a complete A**Hole and his attitude towards answering my questions was totally ridiculous. I called the store manager on duty and he transfered my... Read more

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I recently had by rotors and brakes replaced by pep boys in San Carlos, CA. Immediately after I took the car home it started making a metal scraping sound coming from the rotors/brakes they just replaced. When I went back down to ask them to just look at it to see if something was loose the service advisor told me I needed a new axle without even looking at the car! He said it was a coincidence that my axle is now bad immediately after they... Read more

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