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6 comments
I went into Pep Boys for a problem with my brakes. First they tried to say they couldn't find a key that unlocks the wheels. I specifically asked them if they checked the glove compartment. They said yes, they have checked everywhere. I told them I would call them...
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Anonymous
#69456

I HAD MY BRAKES REPLACED ..EVERSINCE I COULD NOT FIG.OUT FIRST WHY MY CAR WAS GETTING LOUDER AND I HAD A LEAK THEY GAVE ME A FREE OIL CHANGE...I BROUGHT THE CAR 2 TIMES BACK T...

Author
Location
Louisville, Kentucky
Review #149283 is a subjective opinion of poster.
5 comments

Pep Boys in Germantown, Maryland - Replaced a Flat Tire with a Flat Tire

On 5/7/2009 took my car to Pep Boys in Germantown Md with a flat tire. I told the repairman that I had a spare in the trunk. He took the car into the bay to replace the flat with the spare. Almost 2 hours later, I was told that my car was ready. I paid and was told I could pick it up in the front parking lot. When I got there, I noticed that the tire was still flat. I went in to complain. I was told that the flat was changed and that the spare had a flat too! Omg! How *** are these people? Why not just come out and tell me that the spare was flat and ask if I wanted to buy a new tire or have it repaired. I had to wait another HOUR for them to repair both tires. Never ever going to Pep Boys again!
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Author
Location
Germantown, Maryland
Review #149027 is a subjective opinion of poster.
9 comments

Pep Boys refused to accept a rebate check for $50.00 that came from them.

The manager at Corpus Christi refused to accept a Pep Boys rebate check saying it was a 3rd party check!!! I did not have a checking account there and this caused the date to expire. They refuse to do anything about it although I AM A 19 YEAR CUSTOMER of Pep Boys and have never had a problem until now. This town is the most dysfunctional town I have ever seen. Thievery was so bad a local Wal Mart closed because of employee theft!! They have gangsters on tv every night that they are looking for as well as daily drivebys.
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Author
Location
Panama City, Florida
Loss
$50
Review #149004 is a subjective opinion of poster.
4 comments
In January this year PepBoys in Santa Clarita, California charged me over $700.00 for unnecessary work and didn't fix the problem my husband brought the car in for. I had them give me the old parts and I brought those parts to an another auto parts supplier and...
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Anonymous
#60409

I once worked for Pep Boys and I can assure y\'all that this customer was not treated in a bad manner unless she got ugly with them. The husband pr...

Author
Location
Los Angeles, California
Review #148905 is a subjective opinion of poster.
5 comments

Pep Boys in Pensacola, Florida - Body damaged my 1967 GTO

I had a problem with my car in front of Pepboys on Davis Hwy.Pensacola,Fl.So they pushed car inside bay and damaged back drivers side on my 1967 GTO.The night manager said they could fix it the next day as good as new.They claimed to fix the battery, however the wiring was left exposed. the charge was &70.00. they didn't fix body damage on the car because the manager said he did not have the right tools. he and i contacted the claims dept and company said they were not responsible. now i am left with a damaged car and if the problem isn't resolved i will take my car to the car shows and place a note on my car stating damage due to pep boys.
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Author
Location
Pensacola, Florida
Review #148860 is a subjective opinion of poster.
6 comments
will not honor tire warrenty. purchased 60,000 mile tires that did not last 18,000 miles. the first thing the manager says is it is a alignment problem. tell him it was aligned by them 1 day after the tires were installed. then he says that i did not have them rotate...
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Anonymous
#59346

John please understand this most of these companies companies are trying to streamline meaning they are selling goods that they don\'t intend to back which equates to quality ...

Author
Location
Buffalo, New York
Loss
$175
Review #148710 is a subjective opinion of poster.
4 comments
Winchester Pep boys worked on my truck May 2, 2009. Ask for tire rotation and brake check-up. They said Needed brakes replaced and rotarties turned down. Charged for 1 1/2 hours labor truck only inside garage less then 1 hour. Waited from 8 am till 10:30 paid bill went...
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Anonymous
#73547

the web site is on the bottom of the receipt. pepboyssurvey.com

Author
Location
Bloomfield, New Jersey
Review #148402 is a subjective opinion of poster.
12 comments
called the glen burnie, md pep boys to have front bearings changed on honda accord and have drums replaced at the same time. there should be no additional labor charge for placing the drums since the bearings would be placed right back into the old ones. but the...
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Anonymous
#154012

When Terry had a group metting at the store and made the statement, we have to work as a team. Good statement and good outlook of getting this company turned around. Trouble...

Author
Location
Catonsville, Maryland
Loss
$500
Review #147487 is a subjective opinion of poster.
7 comments
My wife took my vehicle into Pep Boys to have my brakes changed, and they recommended that I have my brake system flushed. I agreed to their recommendation. Unfortunatly when I came home looked at my car I noticed that they could not have flushed my system because the...
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Anonymous
#59039

Speaking of flushes, I heard this dudes wife likes swirlies.

Author
Location
Los Angeles, California
Review #147274 is a subjective opinion of poster.
7 comments
If you value your car, honesty, or good customer service, I would reccomend that you stear clear of Pep Boys. I recently bought a set of new rims and they ordered the wrong size. no big deal I thought, so I got my refund (minus $90 shipping) and didnt even make it 1/2...
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Anonymous
#981910

THIS *** NEEDS TO LEARN TO SPELL

Author
Location
Roseville, Michigan
Loss
$2000
Review #147190 is a subjective opinion of poster.