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1.8 Based on 240 reviews
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  • Customers like
    • Convenient location 6
    • Price 4
    • Personnel 3
  • Customers don't like
    • Poor service provided 17
    • Lie about the work needed 10
    • Un-skilled mechanics 8
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On 4/14/08 at Dayton/Trotwood Ohio location I went to Pep Boys because my windshield wipers would not work and rats had gotten under my car hood. The rats had not eaten the wires that caused the problem but Bob, the manager without looking began to tell me that rats or mice ate the wiring and that it would cost over $800 to fix. I left the store and returned to look at the wires. Not one of the wires had been eaten or damaged at all. He just... Read more

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Pepboys replaced 4 new tires and in the process broke off 2 tire pressure sensor valves. Instead of telling me, they repleaced them with regular rubber ones. Obviously the light came on. I took it back and said it must be a computor problem with the truck. I took it to Toyota who diagnosed it in 5 minutes and said they see it all the time with PepBoys ripping off customers. PepBoys had me buy the valves for 130.00, said I'd be reimbursed. A... Read more

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Pepboys new pricing is if you buys the part from the part department and have service install it, it is cheaper than having service sell you the part and install it. Where does this logic come from? Maybe the new head of the corporations pay raise? Forget getting better techs and knowledgeable help, but, let's keep on ripping off the customers. Also what's up with the 7.97% miscellaneous service charge. If you buy a battery, two... Read more

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went to crestwood store knowing exactly what needed to be done.was told they would have to check the turn signal switch to be sure i had qualified info that it was the small round cylinderblinker.i feel that if your people would have done as requested they wouldn't have over charged me and they wouldn't have screwed up my windsheild wiper motor which they informed me was now burned out so i was forced to spend another $180.00 they did... Read more

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I was mistreated by the store manager, Hubert, at the Hicksville Pepboys. I purchased an Energizer battery in October 2007. The battery is defective and under warranty. The manager Hubert is insisting that I pay for a core charge. I gave them the original core back in October. This makes no sense. His conduct and the way he spoke to me is the worst I have ever been treated at a store. My family and friends will never shop at Pepboys again This... Read more

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Pep Boys bent my valve cover by screwing the bolts on too tight while replacing the gasket and required me to come back 2 more times so far. Also, while adding my new tires they broke one lug nut and wheel stud. They also ripped the front bumper off my car 'some how' while on the lift or taking it down???? This caused $900-$1000 in damage and I am still waiting on the claim check. I have been to Pep Boys 5 times already to repair what... Read more

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i have this peace of *** in my garbage know for two years, can't get help fixing or parts like an engine. we wasted $1800.00 when we could brougt a really good name company like hoanda, which can call them or even go there for help. well luck us and pep boys *** is left on our hands to get rid of garbage, if you guys out there feel the same way let go to pep boys tell them how you really feel about there product that they sell to us hard... Read more

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Pep Boys located on Riverdale Road in Ogden Utah could not find my car keys after a repair was made. The service manager Craig was very rude and refused to come up with a solution. He said "this kind of thing happens all the time it's no big deal" I asked what about the security of my vehicle and he said" if your car gets stolen or broke into just sue me"!!! Be warned this place is not customer friendly and may be... Read more

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About 4 weeks ago, I took my kia sedona to get it fixed and the people at Pep Boys told me that they would take care of it. They promised that they would leave it running well ----- What a mistake?! I'll regret that I took it there for the rest of my life and the life of the car as well. They charged me $980.00 for nothing. My car's engine light stayed on and would not give me an explanation why, so I took it to PURRRFECT Auto Service... Read more

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I work in pep boys (not going to say which one) but to all of those people who think it sucks...you're right! Take it from someone from the inside, most of the mechanics are not qualified, they put more money into scooters and home refrigerators than quality parts and the management is absolutley terrible. people get away with murder there. I will only bring my car into the shop if one specific mechanic (out of 10 or so) will do the job... Read more

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