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1.8 Based on 240 reviews
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  • Customers like
    • Convenient location 6
    • Price 4
    • Personnel 3
  • Customers don't like
    • Poor service provided 17
    • Lie about the work needed 10
    • Un-skilled mechanics 8
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Car cleared for satisfactory repair by Pep Boys Auto Service. Paid almost $800.00 dollars for an overheat repair job due to a loose radiator cap, and had to return the car after stalling on the freeway to be told sensor wires must have been switched by me, then returned again by tow truck for car literally dying with complete breached engine and head gaskets blown. The manager instructed me to pick up my car after many accusations of neglectful... Read more

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Went to the Winchester Va PEPBOYS to for a simple oil/filter change.. The service writer said it would only take 45-60 min. When he put the order in front of me to sign I S--t. $40.00 for a oil and filter on a 03 merc. I told him no way, I have a coupon from form for 19.95.... He said we can match that. I said okay, Left and came back after 1 hour. My car was still parked in the same spot. After waiting 2 hours I ask for my keys and left...... Read more

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I have been buying tires from pep boys since 1968.I own 4cars and 4 suvs. When i went in to buy tires for my suv i was told that i had to buy the road hazard warranty (a new policy of pep boys). If you check your records i have only brought back one tire because of a defect in 40 years. I went to americas tire co. and bought 4 tires with no problems about the way i buy tires. Hesperia Ca. and Victorville Ca. stores. I would like to buy your... Read more

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I went to pep boys to have my car checked out. They quoted my $950.00 to fix it. They told me several things needed replacing after putting it on the diagnostic machine. They said I needed a tune up when I just had one 4 months ago. When I told them I just had one they just dropped the subject and talked about something else. I took my car to another mechanic he found only 1 problem and it cost me $325.00 to fix it. My car runs great now! Pep... Read more

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I went to a pep boys here in casa grande az(930 E. florence blvd) to have a oil change done,when I pulled up I saw that I was just about the only customer there (1 other person) it took them over 3 hours to change my oil, and when they said it was ready. well it was`nt it was parked outside when I got in the windshield fluid was empty along with other things. when I got home I noticed the oil filter was my old 1. anyways dont go to pep... Read more

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F150 towed to Pepboys store 697 in Albuquerque, NM because entire right front brake was destroyed. First thing Asst Mgr Abel Nevarez asked what is wrong! "give me some parts so I can enter the order." After order entered mechanic went and put down all needed parts. I also asked for an alignment. Job promised at 1:44. done at 3. Reasons: waited for long time to get a tube from another Pepboys store in Albuquerque. Had to be reminded... Read more

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I had my wheels aligned at Pep Boys, 2500 Arden Way, Sacramento, the same day I bought new front tires. The old tires wore out due to 'toe out'. I just noticed my new tires with no tread on the inside edge.....AGAIN...just what I had the alignment to avoid. The car was checked by another shop to see if anything else could cause this problem. They said only the alignment was bad and showed me that the adjustment bolts had apparently never... Read more

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This letter formalizes my complaint regarding the purchase of 4 new tires from Pep Boys Auto on 10/26/2007. The complete service included tire mounting, premium wheel balancing, valve stems, and road hazard warranty. Total amount, including disposal of old tires and taxes came to $577.85. There was a rebate for the 4th tire in the amount of $109.99 which I received. Immediately leaving Pep Boys, the loud tire sounds were evident when travel... Read more

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After spending over $400 on a brake job at Pepboys, I took my van to a real mechanic because it would not leave park when it was running. Pepboys supposedly changed my pads and rotors on the front. When the real deal took a look, he told me I needed a new rotor, pads and caliper on the drivers side. The van wouldn't shift because the brakes were bad and a safety feature made it so it would not leave park. $600 later my van is safe and... Read more

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I went to Pep Boys to have my brakes and my belts checked. I sat while a "mechanic" took of my wheels (he has on his earphones -how was he going to listen for the noise that I had reported?). He took off my left brake pad and said nothing. He went to work on another car! I sat there for 3 hours before I could get an update on my car. Then they said my alternator sounds like it is going bad -WRONG! These guys were not focused at all Nd... Read more

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